Embark on an exciting career journey with Mercier Consultancy MD in Sofia, Bulgaria! We are thrilled to offer Icelandic Speaking Jobs with a fully paid relocation package. This role is perfect for those looking to leverage their language skills in a dynamic work environment while experiencing the beautiful culture of Sofia. You will be an integral part of our team, delivering outstanding service to our clients and supporting various projects.

Key Responsibilities

• Utilize your Icelandic language skills to communicate effectively with clients and stakeholders in various capacities.
• Assist in the management of projects, ensuring they align with client needs and company standards.
• Engage positively with customers, addressing inquiries and providing solutions with professionalism.
• Collaborate with different departments to facilitate seamless operations and project success.
• Document and analyze client feedback to contribute to continuous improvement within the organization.
• Stay informed about market trends and best practices relevant to your role.

Requirements

Mercier Consultancy MD is thrilled to offer the opportunity for a Dutch Speaking Customer Support Representative, with the added benefit of relocation to the vibrant city of Sofia, Bulgaria. In this role, you will provide exceptional support to our Dutch-speaking clients, ensuring they receive the highest level of service and assistance with their inquiries.

Key Responsibilities

• Assist Dutch-speaking customers via phone, email, and chat, addressing their inquiries and providing information about products and services.
• Resolve customer issues and complaints efficiently, maintaining a high level of satisfaction.
• Document all customer interactions accurately in our CRM system for ongoing tracking and improvement.
• Collaborate with different departments to implement effective solutions for customer needs.
• Stay updated on company products, policies, and industry developments to enhance customer interactions.
• Contribute to improving customer service processes and practices.

Requirements

Mercier Consultancy MD is seeking a motivated Polish Speaking Solutions Consultant to join our team in Sofia, Bulgaria, with the added benefit of relocation assistance! This is an exciting opportunity for individuals who thrive in a client-facing role and possess a passion for delivering innovative solutions. In this capacity, you will work closely with clients to understand their needs and leverage our products to enhance their business operations.

Key Responsibilities

• Engage with clients to assess their requirements and understand their business objectives.
• Create and propose customized solutions that effectively address client challenges and goals.
• Act as a trusted advisor, providing insights and recommendations based on best practices.
• Collaborate with internal teams to ensure the successful implementation of solutions.
• Conduct training sessions and workshops to empower clients in using our products.
• Keep abreast of industry trends and advancements to provide relevant advice to clients.

Requirements

Senior Software Engineer - Rust

Location: Remote - European time zone

Start Date: Aiming for 15/12/2025

Job Department/BU: Engineering

Job Function: Development

We are seeking a highly skilled and experienced Senior Software Engineer focused on the Rust programming language to join our innovative Engineering team. In this pivotal role, you will be instrumental in elevating our software development processes and actively contributing to high-quality product delivery. You will serve as a technical and mentoring leader, driving best practices across multiple teams and codebases.

The Senior Software Engineer is responsible for driving the quality of engineering practices within a team, identifying and implementing cross-team improvements, and directly contributing to product development. This role requires technical leadership, mentorship, and a commitment to continuous improvement in our software building and maintenance processes.

Key Responsibilities:

Mercier Consultancy MD is excited to announce an opening for a Czech Speaking Client Service Representative in a remote capacity, with the added benefit of paid relocation to Greece! Embrace the opportunity to work with a supportive team while enjoying the beautiful Mediterranean lifestyle.

As a key member of our client services team, you will leverage your language skills to assist Czech-speaking clients, ensuring their needs are met with professionalism and care. This role offers you the chance to develop your skills in a dynamic environment while making a real impact on client satisfaction.

Your Responsibilities Will Include:

• Delivering exceptional customer support to our Czech-speaking clients through various channels including phone, email, and chat.
• Resolving inquiries and issues with accuracy and a focus on customer satisfaction.
• Maintaining detailed records of client interactions in our system for effective follow-up.
• Partnering with other departments to ensure efficient resolution of client challenges.
• Keeping up to date with our products and services to provide informed support.

Requirements

Mercier Consultancy MD is actively seeking a talented Dutch Speaking Sales Specialist to join our dynamic team, offering the chance to work (remotely) from Bulgaria with the added benefit of paid relocation. In this exciting role, you will leverage your language skills and sales expertise to engage with Dutch-speaking clients, understand their needs, and provide tailored solutions that promote our portfolio of services.

Key Responsibilities

• Proactively identify and engage potential clients in the Dutch market through research and outreach.
• Deliver compelling sales presentations and product demonstrations to highlight the benefits of our services.
• Build and maintain strong relationships with clients to foster loyalty and repeat business.
• Utilize CRM tools to track leads, manage the sales process, and document all client interactions.
• Work collaboratively with marketing and product teams to optimize lead generation strategies and contribute to promotional campaigns.
• Achieve or exceed sales targets and KPIs set by the management team.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Online Safety Specialist fluent in Polish and English, with the added benefit of paid relocation to Sofia, Bulgaria! In this pivotal position, you will be integral in maintaining a secure online environment for our users by monitoring and managing online content, addressing safety issues, and upholding community standards.

Key Responsibilities

• Monitor user-generated content and online interactions to identify potential violations of safety protocols and community guidelines.
• Conduct in-depth investigations into reported safety incidents, analyzing data and evidence to determine the most effective responses.
• Collaborate with various teams across the organization to develop and refine safety policies that promote digital trust.
• Prepare detailed reports on safety incidents and trends to inform stakeholders and guide improvements in safety processes.
• Stay informed about emerging digital threats and best practices in online safety to proactively enhance our protocols.
• Educate users about online safety practices and procedures to raise awareness and encourage safe behavior.

Requirements

Our client creates and fully manages premium iGaming brands. They have offices in Malta and Marbella, powered by highly experienced teams with a wealth of industry knowledge. They believe in giving their teams accountability and autonomy, trusting in their expertise and best judgment to continuously learn and provide the best gaming experience to their players.

About the Role
Reporting to the Head of Customer Service, you’ll be a key player in bringing top-notch service to our clients Finnish market. 

What You’ll Do

• Deliver excellent customer service via chat and emails in both Finnish and English
• Respond professionally to a range of live chat and email queries from our clients players
• Be responsible for KYC duties and Document Processing
• Listen, probe, and investigate inquiries to determine the underlying needs of the customer
• Communicate in a prompt, thoughtful, warm, and empathetic manner
• Provide first-time resolution where possible
• Remain vigilant of any suspicious activity and escalate accordingly
• Look to cross-sell and promote all opportunities
• Identify RG concerns within live communications and provide the necessary support
• Put the player first at all times!

Requirements

What Our Client is Looking For

Are you passionate about gaming and excited to help others enjoy their gaming experiences? Mercier Consultancy MD is on the lookout for a Polish Speaking Gaming Support Specialist to join our vibrant remote team, with the added perk of paid relocation to the beautiful city of Sofia, Bulgaria! In this engaging role, you will be the go-to person for Polish-speaking gamers, assisting them with their inquiries and ensuring they have the best experience possible.

Key Responsibilities

• Provide enthusiastic and friendly support to Polish-speaking customers through email only.
• Assist gamers with inquiries related to their gaming experiences, game features, and account management.
• Troubleshoot and resolve technical issues efficiently, ensuring smooth gameplay.
• Document customer interactions and feedback to continually improve our support services.
• Collaborate with the gaming development teams to relay customer insights and enhance gaming experiences.
• Stay updated on the latest gaming trends and product updates to provide knowledgeable support.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for a Polish Speaking Customer Support Representative, with the added benefit of paid relocation to Sofia, Bulgaria. This role is essential in delivering high-quality support to our esteemed Polish-speaking clients. As a part of our dedicated team, you will ensure the efficient handling of customer inquiries and foster positive relationships that enhance overall customer satisfaction.

Key Responsibilities

• Provide comprehensive customer support to Polish-speaking clients via various channels including telephone, email, and chat.
• Respond accurately to inquiries regarding products, services, and company policies in a timely manner.
• Efficiently resolve customer issues and complaints, thus ensuring a high level of customer satisfaction.
• Maintain meticulous records of customer interactions and resolutions in our CRM system.
• Collaborate with different departments to facilitate effective solutions to client needs.
• Keep abreast of the latest product knowledge, services, and industry trends to enhance the quality of customer support.

Requirements