Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Community Strategy & Operations Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Conduct follow-up calls
• Handle operational conflicts and issues, by investigating and resolving conflicting situations
• Engage top performers to identify best practices and replicate successful methods within the community
• Coordinate scheduling by matching confirmed photoshoots with available photographers through calls, or emails
• Manage photographer performance by providing feedback, retraining, and follow-up primarily via calls
• Address rule compliance issues, escalating cases when necessary

What you need to succeed in this role:

Mercier Consultancy MD is delighted to offer Slovak Speaking Jobs in vibrant Sofia, Bulgaria, with a fully paid relocation package! We are seeking enthusiastic individuals who are fluent in Slovak and eager to embark on an exciting career adventure. This position is ideal for those looking to immerse themselves in a new culture while contributing to our dynamic team.

Key Responsibilities

• Engage with Slovak-speaking customers via various communication channels, providing exceptional service and support.
• Assist customers with inquiries, issues, and product information, ensuring a positive customer experience.
• Document all interactions and feedback accurately in our CRM system for continuous improvement.
• Collaborate with team members across departments to deliver effective solutions to customer queries.
• Participate in training and professional development programs to enhance service delivery and product knowledge.
• Stay updated on industry trends and company offerings to provide informed assistance to clients.

Requirements

We are looking for a highly responsible and tech-savvy Content Management Specialist to support daily ecommerce operations for our Shopify store. This role is ideal for someone who loves working with digital tools, learns fast, and takes pride in getting things done accurately and on time.

What You'll Be Doing:

• Execute day-to-day operational tasks within the Shopify platform to ensure smooth ecommerce performance.
• Upload new products, update existing listings, manage SKUs, inventory, and product data as instructed.
• Complete tasks in a timely and reliable manner with strong attention to detail and accuracy.
• Support Ecommerce Specialist and Ecommerce Manager with additional operational tasks as needed.
• Quickly learn and adapt to new ecommerce tools, software, and internal workflows.
• Maintain quality and consistency across product content and store assets.

What You Need:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via emails;
• Escalating complex cases to the internal T2 team;
• Assisting customers with onboarding;
• Handling billing refunds;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Mercier Consultancy MD is thrilled to announce an opening for a Digital Trust and Safety Specialist fluent in both Polish and English to work in Bulgaria. In this crucial position, you will be responsible for safeguarding our digital platforms by monitoring user-generated content, managing safety concerns, and ensuring compliance with our community standards. Your efforts will be instrumental in fostering a safe and supportive environment for our users.

Key Responsibilities

• Monitor user interactions and content across our platforms to identify and manage potential violations of safety policies.
• Conduct comprehensive investigations into reported safety incidents and analyze evidence to recommend appropriate actions.
• Collaborate with diverse teams to develop and enhance policies aimed at promoting digital safety and trust.
• Prepare analytical reports detailing safety incidents and trends to inform management and guide decision-making.
• Stay informed about emerging trends and challenges in digital safety to proactively adjust our strategies.
• Engage directly with users to raise awareness about safety practices and empower them to navigate risks effectively.

Requirements

Mercier Consultancy MD is excited to offer a position for a Norwegian Speaking Client Service Representative. This role provides the perfect opportunity to work (remotely) while benefiting from paid relocation to Greece, where you can enjoy a vibrant lifestyle and stunning surroundings!

As a Norwegian Speaking Client Service Representative, you will be responsible for delivering exceptional support to our Norwegian-speaking clients. Your role will be essential in ensuring client satisfaction and building strong relationships through effective communication and service.

Your Key Responsibilities:

• Provide outstanding customer service to Norwegian-speaking clients via phone, email, and chat.
• Manage and resolve client inquiries and issues promptly and professionally.
• Document all client interactions accurately in our CRM system for efficient tracking and follow-up.
• Collaborate with internal teams to enhance service delivery and address client concerns.
• Stay updated on product knowledge to provide accurate and helpful assistance to clients.

Requirements

Mercier Consultancy MD is excited to invite applications for the position of Danish Speaking Client Service Representative. This role offers the flexibility of remote work along with the enticing opportunity for paid relocation to Greece!

As a crucial part of our client service team, you will be the first point of contact for our Danish-speaking clients. Your role is essential in ensuring that their needs are met with exceptional service and support. Join us in delivering a top-tier experience while enjoying the unique lifestyle Greece has to offer.

Key Responsibilities:

• Deliver high-quality customer service to our Danish-speaking clients through various communication channels, including phone, email, and chat.
• Address and resolve client inquiries effectively, ensuring a positive experience with each interaction.
• Maintain accurate documentation of client interactions in our systems for seamless team communication.
• Work collaboratively with other departments to enhance service delivery and resolve client issues.
• Stay updated on product offerings to provide informed and helpful support.

Requirements

Ready for a new adventure? Move to Malta and kickstart your international career! 

Sunshine, sea views, and endless social life. Malta is the perfect Island for young people looking to live abroad. Here you’ll find an international community, weekend boat trips, beach parties, and colleagues from all over the world. And the best part? You can build your career while living your dream Island life.

The job
Join one of Malta’s leading iGaming companies as a Swedish-speaking Customer Service Agent. You’ll be helping players via chat and email, solving problems, answering questions, and making sure every customer has a great experience.

No boring scripts, you’ll get real training (including soft skills, fraud awareness, and gaming knowledge) so you can handle every situation with confidence. The company values initiative and positivity. It’s not just about solving issues, but making players feel understood and appreciated.

Requirements

• Native Swedish speaker with good English
• Friendly, positive, and a problem-solver
• Ready to work shifts and enjoy a lively, international workplace
• Interested in gaming or already have experience in customer service

Benefits