Are you ready to embark on an exciting new journey? Mercier Consultancy MD is searching for Dutch Speaking Customer Care & Back Office Specialists to join our dynamic team. This role not only offers the chance to leverage your superb communication skills but also comes with the added benefit of paid relocation to Sofia, Bulgaria! If you're passionate about providing customer support and want to experience life in a new location, this opportunity is perfect for you.

Key Responsibilities

• Manage customer inquiries and provide exceptional support via phone, email, and chat in Dutch.
• Assist in back-office operations, ensuring smooth processes and prompt resolutions to customer concerns.
• Work closely with various teams to enhance customer service delivery and ensure customer satisfaction.
• Document and track customer interactions and feedback accurately in our CRM system.
• Identify areas for improvement in processes and provide innovative solutions to enhance the customer experience.
• Stay updated on product knowledge and company policies to provide customers with accurate information.

Requirements

Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position:

IT Business Analyst

The role

Our IT Business Analyst is an integral part of a cross-functional, fast-evolving team that bridges the gap between technology and business needs. Your daily life involves engaging with users, developers, and external IT partners to gather, evaluate, and translate business requirements into precise, actionable plans. When a new IT project is initiated, you're the first to dive into understanding the needs behind it—identifying stakeholders, capturing the requirements and ensuring that every technical aspect aligns with the business goals. You guide the process from concept to delivery, making sure that what gets built is not only functional but truly fits the users' needs. You are responsible for designing the solution, supervising the implementation, perfoming testing activities, creating user manuals and providing training and support to the key users. Also, as a SAP practitioner, the role will participate in complex ERP implementation projects within the operations area, ensuring the delivery of high-quality results as part of the organization’s SAP rollout plan. This is a full-time on-site role as an IT Business Analyst at Alumil located in Thessaloniki.

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Nordic Speaking Customer Service Representatives in the Real Estate industry. If you have a strong passion for property services and enjoy helping clients navigate the real estate market, this role could be an excellent fit for you. You will provide top-notch support to clients in a Nordic language, assisting them with their real estate inquiries and transactions.

Key Responsibilities

• Manage customer inquiries related to real estate listings, transactions, and services via phone, email, and live chat in a Nordic language.
• Provide detailed information about properties, market conditions, and real estate processes to customers.
• Assist clients with documentation, account management, and scheduling property viewings.
• Resolve any issues or complaints effectively, ensuring a positive client experience.
• Document customer interactions and maintain accurate records within the CRM system.
• Collaborate with real estate agents and internal teams to streamline customer service efforts.
• Stay informed about industry trends, property laws, and company offerings to better assist customers.

Requirements

Company Profile
AHOY is a dynamic venture studio based in the vibrant city of Dubai. Our passion lies in harnessing cutting-edge technology to drive innovation and empower businesses across diverse industries. With a focus on excellence and a commitment to delivering exceptional solutions, we serve as a trusted partner for companies aiming to thrive in today's digital landscape. From web and mobile app development to product prototyping and data processing automation, AHOY offers a comprehensive suite of services tailored to meet the evolving needs of businesses worldwide. Join us as we shape the future of technology and create impactful solutions that drive success for our clients.

Position Overview
AHOY is seeking a skilled and detail-oriented Test Automation Engineer to join our quality assurance team. In this role, you will be responsible for developing and executing automated test scripts to ensure the quality and functionality of our software products. You will work collaboratively with development and QA teams to implement effective testing solutions that enhance product performance and reliability.

Requirements

Mercier Consultancy MD is thrilled to offer exciting Norwegian Speaking job opportunities in Bulgaria with a fully paid relocation package! This is your chance to embark on a new adventure while building your career with a forward-thinking company. We are looking for driven individuals who are passionate about their work and eager to thrive in a vibrant cultural setting.

Key Responsibilities

• Engage with clients and colleagues in Norwegian, providing exceptional service and support.
• Assist in various operational tasks, ensuring the smooth delivery of services and solutions.
• Collaborate with team members to develop and implement effective strategies that drive business results.
• Participate in training and development programs to enhance skill sets and industry knowledge.
• Contribute to a positive work environment through teamwork, creativity, and initiative.
• Handle customer inquiries and issues, ensuring satisfaction and resolution.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Lithuanian Speaking Customer Service Representatives in the manufacturing industry. This position is perfect for individuals who are dedicated to customer satisfaction and have an interest in the manufacturing sector. As a representative, you will be responsible for assisting customers with their inquiries and ensuring they receive the best possible service in Lithuanian.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products, services, and order statuses via phone, email, and chat in Lithuanian.
• Provide detailed information on product specifications, pricing, and availability.
• Assist customers with order placement, changes, and tracking shipment progress.
• Resolve customer issues and complaints efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to address technical questions and enhance service delivery.
• Stay informed about industry trends and product developments to better assist clients.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Latvian Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about customer service and logistics solutions. As a representative, you will assist clients with their inquiries and ensure a seamless service experience in Latvian.

Key Responsibilities

• Manage customer inquiries related to logistics and supply chain services, including shipping, tracking, and order management via phone, email, and chat in Latvian.
• Provide accurate information about service offerings, pricing, and delivery timelines to customers.
• Assist customers with the booking process, modifications, and cancellations of logistics services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Document all customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to ensure efficient service delivery and address customer needs effectively.
• Stay updated on industry trends and company offerings to provide the best support to customers.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Italian Speaking Customer Service Representatives for an American Multinational Technology Company. This role is perfect for individuals who have a passion for technology and are committed to delivering excellent customer support. In this position, you will assist customers with a variety of inquiries regarding cutting-edge technology products and services, ensuring they receive the support they need in Italian.

Key Responsibilities

• Provide exceptional customer service by responding to inquiries related to technology products, software applications, and service issues via phone, email, and live chat in Italian.
• Assist customers in navigating digital platforms, troubleshooting product-related issues, and providing usage guidance.
• Collaborate with technical support teams to resolve customer concerns and improve service delivery.
• Maintain accurate documentation of customer interactions and ensure follow-up as needed.
• Stay updated on product features, industry trends, and best practices to effectively assist customers.
• Contribute to process improvements by providing customer feedback and insights.

Requirements

Mercier Consultancy MD is excited to present an exceptional opportunity for Dutch Speaking Customer Service Representatives for an esteemed American Multinational Technology Company. In this dynamic role, you will be integral in delivering top-tier support to customers while leveraging your expertise in technology products and services. If you are enthusiastic about technology and possess a strong customer service orientation, we want to hear from you!

Key Responsibilities

• Handle customer inquiries regarding technology products and services via phone, email, and chat in Dutch.
• Provide detailed information about product features, troubleshooting processes, and technical support.
• Assist customers with account management and service-related issues.
• Document all customer interactions accurately in the CRM system, following up on inquiries as needed.
• Collaborate with internal teams to resolve technical issues and enhance customer satisfaction.
• Stay updated on product offerings and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Finnish Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their experiences. As a customer service representative, you will assist customers in Finnish, providing support and resolving inquiries related to social media services.

Key Responsibilities

• Manage customer inquiries related to social media features, account management, and troubleshooting via phone, email, and chat in Finnish.
• Provide guidance on platform functionalities, privacy settings, and community standards.
• Assist users with account creation, issues with logins, and general navigation of the platform.
• Effectively resolve user complaints and feedback to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for follow-up and future reference.
• Collaborate with technical support and product teams to enhance user experience and service delivery.
• Stay informed on social media trends and updates to provide relevant and accurate information to users.

Requirements