Mercier Consultancy MD is pleased to offer an exciting opportunity for French Speaking Customer Service Representatives for a leading FinTech company based in Greece. This role is perfect for individuals with a passion for finance and technology, who are dedicated to delivering exceptional customer support. In this position, you will assist clients in navigating their inquiries related to financial services and products, providing support in French.

Key Responsibilities

• Handle customer inquiries regarding FinTech products, applications, and services via phone, email, and chat in French.
• Provide clear and accurate information on product features, pricing, and account management.
• Assist customers with technical issues related to online banking and financial transactions.
• Resolve customer complaints and inquiries swiftly to ensure high satisfaction levels.
• Maintain comprehensive records of customer interactions in the CRM system.
• Collaborate with internal teams, including technical support and product development, to enhance service quality.
• Stay informed about industry trends and the company’s offerings to best serve customers.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for Swedish Speaking Customer Service Representatives at a leading FinTech company based in Greece. This role is perfect for individuals who are enthusiastic about finance and technology, and who want to be part of a dynamic and innovative environment. As a Customer Service Representative, you will assist clients with their questions and issues, ensuring they receive exceptional service in Swedish.

Key Responsibilities

• Handle customer inquiries regarding financial products, services, and transactions via phone, email, and chat in Swedish.
• Provide accurate information on account management, payment processing, and financial solutions.
• Assist customers in resolving issues related to their accounts efficiently and effectively.
• Document all customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to ensure the highest level of service delivery.
• Stay updated on the latest FinTech trends and company offerings to provide knowledgeable support.
• Promote a positive customer experience by addressing concerns promptly and professionally.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Polish Speaking Customer Service Representatives for an Online Bank, with the flexibility to work remotely from Greece. This role is perfect for individuals who thrive in a digital environment and are committed to providing excellent service to banking customers. As a representative, you will assist clients with their inquiries regarding online banking services in Polish.

Key Responsibilities

• Manage customer inquiries related to online banking services, account management, and financial products via phone, email, and live chat in Polish.
• Provide accurate information on account balances, transaction details, and service features.
• Assist customers with troubleshooting and resolving issues related to their online banking experience.
• Respond to complaints and provide solutions in a timely manner, ensuring a high level of customer satisfaction.
• Document all customer interactions comprehensively in the CRM system for record-keeping.
• Collaborate with technical and finance teams to facilitate seamless service delivery for customers.
• Stay informed on banking regulations and product offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives for a leading FinTech company, with the unique chance to work in Greece. This role is perfect for individuals who are passionate about finance and technology and are dedicated to providing exceptional customer service. In this position, you will support clients with their inquiries regarding financial services and products, ensuring effective communication in Polish.

Key Responsibilities

• Manage customer inquiries related to financial services, accounts, and transactions via phone, email, and chat in Polish.
• Provide detailed information on products, account management, and investment options.
• Assist customers with account setup, troubleshooting, and service-related inquiries.
• Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up.
• Collaborate with internal teams to enhance customer support processes and services.
• Stay informed about fintech trends, product offerings, and regulatory changes to provide up-to-date advice to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading Financial Services Company based in Greece. This role is perfect for individuals who are passionate about finance and dedicated to providing exceptional customer care. As a representative, you will assist clients in German, guiding them through their financial inquiries and ensuring a superior service experience.

Key Responsibilities

• Handle customer inquiries related to financial products, services, and account management via phone, email, and live chat in German.
• Provide detailed information on banking options, investment services, and financial planning.
• Assist customers with technical issues, account access, and transaction inquiries.
• Resolve client complaints efficiently, ensuring their satisfaction and retention.
• Document all customer interactions thoroughly in our CRM system for tracking and follow-up.
• Collaborate with internal teams to ensure accurate information is provided and customer needs are met.
• Stay updated on financial industry trends to offer knowledgeable advice to clients.

Requirements

Mercier Consultancy MD is thrilled to present a unique opportunity for Dutch Speaking Customer Service Representatives at a leading FinTech company, offering the flexibility of remote work from Greece. This role is perfect for individuals passionate about financial technology and customer care. As part of our dedicated team, you will assist customers in navigating their inquiries and ensuring a seamless experience in Dutch.

Key Responsibilities

• Manage customer inquiries related to financial products and services via phone, email, and chat in Dutch.
• Provide clear and accurate information on account management, transactions, and platform features.
• Help customers troubleshoot issues and guide them through the use of financial technology tools.
• Resolve complaints and inquiries effectively, ensuring high levels of customer satisfaction.
• Accurately document all customer interactions in the CRM system for efficient follow-up.
• Collaborate with technical and financial teams to enhance service offerings and resolve customer issues.
• Stay informed about the latest developments in FinTech and regulatory changes to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives for a leading Payment Solutions Provider based in Athens. This role is perfect for individuals who are dedicated to exceptional customer service and have a keen interest in payment technologies. In this position, you will assist clients in navigating their payment inquiries, providing support entirely in German.

Key Responsibilities

• Address customer inquiries related to payment solutions, transaction issues, and account management via phone, email, and live chat in German.
• Provide detailed information about our payment products and services, helping customers understand their options.
• Assist customers in troubleshooting transaction problems and resolving technical queries promptly.
• Document all interactions accurately in our CRM system to ensure effective follow-up.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay informed about industry trends and updates in payment solutions to provide current and relevant information.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives for a leading Cloud Services Provider, with a unique opportunity to work in Greece. This role is perfect for individuals who are interested in cloud technology and passionate about helping customers find the right solutions. You will be responsible for providing exceptional customer service and technical support in German, ensuring client satisfaction.

Key Responsibilities

• Respond to customer inquiries regarding cloud services, products, and support via phone, email, and live chat in German.
• Assist customers with account setup, service troubleshooting, and feature usage.
• Provide information on cloud solutions tailored to customer needs and business requirements.
• Document customer interactions accurately and assist in maintaining service records in the CRM system.
• Collaborate with technical teams to resolve complex issues and ensure effective service delivery.
• Stay updated on industry trends and advancements in cloud technology to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Support Agent to join our team for a renowned credit card company. This position is based in Greece, offering a fantastic opportunity for individuals eager to provide quality customer support in the financial services sector. As an Italian Speaking Support Agent, you will assist Italian-speaking customers with inquiries related to their credit card accounts, ensuring they receive the best possible service.

Key Responsibilities

• Provide exemplary customer service to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding account details, transactions, and credit card features.
• Effectively resolve customer complaints and issues to maintain high satisfaction rates.
• Document all customer interactions and issues within our CRM system for tracking and follow-up.
• Collaborate with other departments to ensure a seamless experience for clients and address more complex inquiries.
• Stay updated on company policies, services, and industry trends to provide accurate information to customers.

Requirements

Who we are;

Octopus by RTG is enabling a key partner organization to grow their tech teams while focusing on AI. We are currently looking for the right pioneers to join the team!

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Octopus is specialized in rapidly assembling remote & onsite global tech teams that are fully aligned with the culture and practices of a particular brand. By providing tailored hubs to suit its clients needs, Octopus gives companies all the advantages of remote work and offshoring without all the negatives.

Role Overview

We are seeking an exceptional Experience Designer to lead the design of cutting-edge digital products across platforms. This role is ideal for a strategic yet hands-on designer who blends deep UX and UI craft with the ability to build and maintain scalable design systems that drive efficiency, consistency, and excellence in execution.