Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Swedish Speaking Customer Service Representatives for an online banking platform, based in beautiful Greece. This role is perfect for individuals who are passionate about the banking industry and dedicated to delivering exceptional customer service. You will assist customers in navigating their banking inquiries and provide support in Swedish.

Key Responsibilities

• Handle customer inquiries related to online banking services, accounts, and transactions via phone, email, and chat in Swedish.
• Provide clear and accurate information regarding account details, banking products, and online services.
• Assist customers with technical issues related to online banking platforms and mobile applications.
• Troubleshoot problems and address customer complaints promptly to ensure a positive customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
• Stay informed about banking regulations and product updates to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Swedish Speaking Customer Service Representatives for a leading HealthTech company, with the unique chance to work in beautiful Greece. This role is perfect for individuals who are passionate about healthcare technology and want to make a positive impact in the lives of customers. As a representative, you will provide exceptional support to clients in Swedish, addressing their inquiries related to health technology products and services.

Key Responsibilities

• Handle customer inquiries about HealthTech products, services, and support via phone, email, and chat in Swedish.
• Provide comprehensive information regarding product features, usage, and troubleshooting.
• Assist customers with account management, order processing, and technical issues.
• Resolve customer complaints and concerns promptly to ensure satisfaction.
• Document all interactions accurately in the CRM system for effective follow-up and record-keeping.
• Collaborate with technical teams to address complex customer issues and improve service delivery.
• Stay informed about developments in health technology to provide clients with up-to-date information.

Requirements

Mercier Consultancy MD is pleased to present an exciting opportunity for Swedish Speaking Customer Service Representatives at a leading FinTech company based in Greece. This role is perfect for individuals who are enthusiastic about finance and technology, and who want to be part of a dynamic and innovative environment. As a Customer Service Representative, you will assist clients with their questions and issues, ensuring they receive exceptional service in Swedish.

Key Responsibilities

• Handle customer inquiries regarding financial products, services, and transactions via phone, email, and chat in Swedish.
• Provide accurate information on account management, payment processing, and financial solutions.
• Assist customers in resolving issues related to their accounts efficiently and effectively.
• Document all customer interactions and maintain comprehensive records in the CRM system.
• Collaborate with internal teams to ensure the highest level of service delivery.
• Stay updated on the latest FinTech trends and company offerings to provide knowledgeable support.
• Promote a positive customer experience by addressing concerns promptly and professionally.

Requirements

Mercier Consultancy MD is thrilled to provide an exciting opportunity for Swedish Speaking Customer Service Representatives for an Energy Company, with the unique chance to work in beautiful Greece. This role is ideal for individuals who are passionate about the energy sector and dedicated to delivering high-quality customer support. As a representative, you will assist customers in navigating their inquiries related to energy services while communicating effectively in Swedish.

Key Responsibilities

• Manage customer inquiries regarding energy services, billing, and account management via phone, email, and chat in Swedish.
• Provide detailed information on energy plans, usage, and customer benefits.
• Assist customers with account setup, service issues, and problem resolution.
• Resolve customer complaints swiftly and professionally to ensure satisfaction.
• Accurately document all interactions in the CRM system for transparency and follow-up.
• Collaborate with internal teams to enhance customer experiences and ensure effective service delivery.
• Stay informed about the latest developments in the energy sector to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Swedish Speaking Customer Service Representatives for an E-Commerce Platform, with the unique option to work in Greece. This role is perfect for those who are passionate about online shopping and customer engagement. As a representative, you will assist customers in Swedish, providing them with information and support related to their online shopping experience.

Key Responsibilities

• Handle customer inquiries regarding product availability, orders, shipping, and returns via phone, email, and chat in Swedish.
• Provide comprehensive information about promotions, product specifications, and E-commerce policies.
• Assist customers with navigating the e-commerce platform, ensuring a seamless shopping experience.
• Resolve customer issues and complaints promptly while maintaining a high level of satisfaction.
• Document customer interactions accurately in our CRM system for effective tracking and follow-up.
• Collaborate with internal teams to improve service delivery and address customer needs efficiently.
• Stay updated on the latest e-commerce trends and platform features to enhance customer interactions.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Swedish Speaking Customer Service Representatives to join an automotive company in the beautiful location of Greece. This role is perfect for individuals who are passionate about the automotive industry and eager to provide excellent customer service while experiencing the vibrant lifestyle in Greece. As part of our customer service team, you will assist customers in Swedish, providing them with the necessary support and information related to automotive products and services.

Key Responsibilities

• Handle customer inquiries related to automotive products, services, and technical support via phone, email, and live chat in Swedish.
• Provide comprehensive information about vehicle specifications, pricing, and maintenance services.
• Assist customers with booking service appointments and resolving any issues or complaints promptly.
• Document all customer interactions accurately in our CRM system to ensure follow-up and accountability.
• Work collaboratively with internal teams to enhance the customer experience and ensure effective service delivery.
• Stay informed about automotive trends, company products, and promotions to offer valuable insights to customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business

About Us

Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.

There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is delighted to announce an exciting opportunity for Polish Speaking Customer Service Representatives specializing in Subscription-Based Services, based in beautiful Greece. This role is perfect for individuals who possess a passion for providing exceptional customer support in a vibrant service environment. As a representative, you will assist customers in navigating their subscription inquiries, ensuring a seamless experience all while speaking Polish.

Key Responsibilities

• Manage customer inquiries regarding subscription services, including account management, billing issues, and service updates via phone, email, and chat in Polish.
• Provide detailed information to customers about subscription plans, features, and pricing.
• Assist customers with the onboarding process and guide them through service utilization.
• Resolve complaints and issues efficiently to ensure high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with cross-functional teams to enhance service delivery and respond to customer needs.
• Stay informed about industry trends and service offerings to provide accurate assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Polish Speaking Customer Service Representative to join our property management team in beautiful Greece. In this role, you will be the primary point of contact for our Polish-speaking clients, ensuring they receive exceptional service as they navigate their property management needs.

Key Responsibilities

• Provide outstanding customer support in Polish through various channels including phone, email, and live chat.
• Assist clients with inquiries related to property management services, contracts, and regulations.
• Efficiently resolve customer issues and complaints, ensuring high levels of customer satisfaction.
• Document and maintain accurate records of customer interactions in our CRM system.
• Collaborate with other departments to improve service delivery and address client concerns.
• Stay informed about the property management industry and regulatory requirements to provide accurate information.

Requirements