At Orphee Beinoglou International Transports, we have been connecting people, businesses, and cultures for more than a century, setting the benchmark for reliability, quality and peace of mind.

Our strength is built on experience and driven by progress. Over the decades, we have grown bolder, broader, and stronger, combining our heritage in moving, and fine-art logistics with a forward-thinking approach that embraces customer excellence.

We are seeking for a highly organized and customer-focused Pricing Coordinator to join our dynamic team in Belgrade, Serbia.

As a Pricing Coordinator you will play a crucial role in ensuring accurate and competitive pricing solutions for international household goods relocations across air, sea, and road freight services.

At Orphee Beinoglou International Transports, we have been connecting people, businesses, and cultures for more than a century, setting the benchmark for reliability, quality and peace of mind.

Our strength is built on experience and driven by progress. Over the decades, we have grown bolder, broader, and stronger, combining our heritage in moving, and fine-art logistics with a forward-thinking approach that embraces customer excellence.

We are seeking for a highly organized and customer-focused Move Operations Supervisor to join our dynamic team in Belgrade, Serbia.

As a Move Operations Supervisor you will be responsible for supervising and coordinating moving operations to ensure efficient, safe, and professional service delivery.

Mercier Consultancy MD is excited to announce a new opening for Serbian Speaking Customer Service Representatives in the telecommunications industry. This is a fantastic opportunity for individuals who are passionate about customer service and possess a strong understanding of telecommunications products and services. In this role, you will provide vital support to customers, answering inquiries and resolving issues while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to telecommunications services, plans, and technical support through phone, email, and chat in Serbian.
• Provide clear information regarding service activations, billing inquiries, and troubleshooting steps.
• Assist with account management tasks, including the setup of new services and changes to existing plans.
• Resolve customer issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in our customer relationship management (CRM) system.
• Collaborate with technical support teams to facilitate service resolutions and improvements.
• Continuously update yourself on product knowledge and industry trends to enhance customer assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Social Media industry. This role is perfect for individuals who are passionate about social media platforms and enjoy helping users navigate their features. As a customer service representative, you will assist clients in Serbian, ensuring they receive the support they need to fully engage with their social media experiences.

Key Responsibilities

• Provide exceptional customer support by addressing inquiries related to account management, features, and troubleshooting of social media services via phone, email, and chat in Serbian.
• Assist users with onboarding processes, privacy settings, and content moderation issues.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Document customer interactions accurately in the CRM system for future reference.
• Collaborate with technical teams to address user issues and enhance the customer experience.
• Stay informed about the latest trends in social media and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to announce a vacancy for Serbian Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are passionate about customer service and have a strong interest in the retail sector. As a representative, you will assist customers in navigating their inquiries, providing support on products and services, and ensuring a seamless shopping experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to retail products, services, and returns through phone, email, and live chat in Serbian.
• Provide assistance with order placement, tracking, and resolving issues to enhance customer satisfaction.
• Educate customers about promotions, product features, and store policies.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with sales teams to address customer feedback and improve service delivery.
• Stay updated on retail trends and product offerings to provide informed recommendations to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Renewable Energy industry. This position is ideal for individuals who are passionate about sustainability and eager to provide exceptional customer support. In this role, you will assist customers in understanding renewable energy solutions and help them navigate their inquiries while delivering outstanding service in Serbian.

Key Responsibilities

• Manage customer inquiries related to renewable energy products, services, and initiatives via phone, email, and live chat in Serbian.
• Educate customers about the benefits of renewable energy, energy efficiency programs, and available options.
• Assist customers with account management, service inquiries, and troubleshooting.
• Document all customer interactions accurately in our CRM system to ensure compliance and follow-up.
• Collaborate with technical and support teams to resolve issues and enhance the customer experience.
• Stay up to date on industry trends and product offerings to provide relevant and accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Serbian Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who are passionate about property and customer service, and who want to contribute to a dynamic and fast-paced environment. As a representative, you will assist clients with their real estate inquiries and provide exceptional support in Serbian.

Key Responsibilities

• Handle customer inquiries related to real estate listings, property management, and services via phone, email, and chat in Serbian.
• Provide clients with accurate information regarding properties, pricing, and the home buying/renting process.
• Assist customers in scheduling viewings and coordinating with real estate agents.
• Resolve issues and address customer concerns with professionalism and empathy.
• Document all customer interactions in our CRM system and maintain accurate records.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on real estate market trends and property regulations to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Pharmaceuticals industry. If you have a passion for helping others and a keen interest in healthcare, this role is designed for you. As a customer service representative, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive the best possible support in Serbian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and live chat in Serbian.
• Provide accurate information on product availability, dosage, pricing, and usage instructions.
• Assist customers with prescription refills, order tracking, and any necessary changes to their orders.
• Address and resolve customer complaints and concerns with professionalism and empathy.
• Document all customer interactions clearly and accurately in the CRM system for compliance and follow-up purposes.
• Collaborate with pharmacy staff and other departments to ensure comprehensive customer support.
• Stay informed about pharmaceutical products and industry regulations to provide reliable and up-to-date information.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Media & Entertainment industry. This role is ideal for individuals who are passionate about media services and have a knack for providing outstanding customer support. As a member of our team, you will assist clients in navigating their media entertainment options while delivering exceptional service in Serbian.

Key Responsibilities

• Respond to customer inquiries regarding media services, including subscriptions, programming, and troubleshooting via phone, email, and chat in Serbian.
• Assist clients with account management, including subscription changes and inquiries about billing.
• Provide updates on new releases, features, and promotions within the entertainment sector.
• Resolve customer complaints efficiently and strive to ensure a positive experience.
• Accurately document customer interactions and maintain detailed records in the CRM system.
• Collaborate with internal teams to improve service delivery and address customer concerns.
• Stay informed about industry trends and company offerings to provide current and relevant information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Serbian Speaking Customer Service Representatives in the manufacturing industry. This role is tailored for individuals who thrive in a dynamic environment and are committed to providing outstanding support to our clients. As a representative, you will assist customers with inquiries related to manufacturing processes, products, and services, ensuring that you meet their needs with professionalism and accuracy.

Key Responsibilities

• Manage customer inquiries regarding manufacturing products and services via phone, email, and chat in Serbian.
• Provide detailed information on product specifications, order status, and manufacturing processes.
• Assist customers with order placement, modifications, and troubleshooting as necessary.
• Document all customer interactions and maintain accurate records in our CRM system.
• Work closely with production and logistics teams to ensure timely and correct fulfillment of orders.
• Stay updated on manufacturing processes and product launches to provide accurate information to customers.

Requirements