Mercier Consultancy MD is thrilled to announce an opening for Serbian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This is an excellent opportunity for individuals who are passionate about travel and customer service. In this role, you will assist customers with their inquiries regarding travel accommodations, bookings, and tourism services, all while delivering exemplary service in Serbian.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, travel itineraries, and local attractions via phone, email, and chat in Serbian.
• Provide information on available services, promotions, and travel policies to enhance the customer experience.
• Assist customers with booking modifications, cancellations, and special requests with a friendly demeanor.
• Address and resolve customer complaints efficiently to ensure high levels of satisfaction.
• Document customer interactions accurately in our CRM system for effective follow-up and record-keeping.
• Collaborate with partners in the hospitality and travel sectors to ensure a seamless customer journey.
• Stay informed about industry trends and company offerings to provide customers with accurate and up-to-date information.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Serbian Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about healthcare and dedicated to providing high-quality customer support. As a representative, you will assist patients and clients with their inquiries, ensuring they receive the care and information they need, all while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to healthcare services, appointments, and insurance via phone, email, and live chat in Serbian.
• Provide information about treatment options, healthcare plans, and facility services.
• Assist clients with scheduling appointments, processing inquiries, and managing follow-up communications.
• Resolve patient complaints and issues efficiently, ensuring a positive experience.
• Document all customer interactions accurately in the CRM system for ongoing support.
• Collaborate with healthcare professionals to provide customers with the most accurate information and assistance.
• Stay updated on healthcare policies, services, and industry changes to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Serbian Speaking Customer Service Representatives in the finance industry! This position is perfect for individuals who are passionate about helping others and have a keen interest in finance. As part of our team, you will engage with clients to provide them with the support and information they need regarding financial services, products, and inquiries, all while communicating effectively in Serbian.

Key Responsibilities

• Manage customer inquiries related to financial products, services, and account management via phone, email, and chat in Serbian.
• Provide accurate information regarding loans, investment options, and regulatory requirements.
• Assist customers in resolving issues related to their accounts or transactions.
• Document customer interactions and ensure that records are maintained accurately in our CRM system.
• Collaborate with financial advisors and operational teams to enhance service delivery and customer satisfaction.
• Stay updated on financial trends and company offerings to provide relevant information to clients.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Serbian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about learning and committed to providing exemplary customer support. As a representative, you will assist students, educators, and clients in navigating e-learning platforms and educational resources, ensuring a positive experience in Serbian.

Key Responsibilities

• Manage customer inquiries related to e-learning platforms, course offerings, and enrollment processes via phone, email, and chat in Serbian.
• Provide guidance on available educational resources, tools, and features to enhance learning experiences.
• Assist with technical issues related to online learning platforms while offering effective solutions.
• Resolve customer complaints and concerns in a timely and satisfactory manner to ensure customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with educational teams to improve service delivery and support educational goals.
• Stay updated on industry trends, curriculum changes, and new platform features to provide relevant information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Serbian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals passionate about providing excellent support and guidance to clients in the construction sector. You will be instrumental in helping customers navigate their inquiries, ensuring their needs are met with professionalism and expertise while communicating in Serbian.

Key Responsibilities

• Provide outstanding customer service by handling inquiries regarding construction projects, products, and services through phone, email, and chat in Serbian.
• Assist clients with understanding project specifications, timelines, and related documentation.
• Address customer concerns and complaints with empathy and efficiency to ensure satisfaction.
• Document interactions accurately and maintain records within the CRM system for database integrity.
• Collaborate with internal teams, including project managers and technical staff, to provide timely solutions.
• Stay informed about industry trends and updates to enhance customer service quality.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Serbian Speaking Customer Service Representatives in the Banking industry. This role is perfect for individuals who are detail-oriented and have a passion for providing outstanding customer service in a financial setting. As a customer service representative, you will assist clients in navigating banking products and services, ensuring a smooth and positive experience in Serbian.

Key Responsibilities

• Handle customer inquiries related to banking services, account management, and financial products via phone, email, and live chat in Serbian.
• Provide information about account balances, transaction details, and services, ensuring clarity and understanding.
• Assist customers with account openings, loan applications, and troubleshooting issues.
• Resolve customer complaints and concerns promptly and professionally.
• Document customer interactions accurately in the CRM system, adhering to compliance and regulatory standards.
• Collaborate with internal departments to ensure customers receive comprehensive support.
• Stay informed about new banking products, services, and industry regulations to provide accurate guidance.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for Serbian Speaking Customer Service Representatives in the aviation industry. This position is ideal for individuals who are passionate about travel and aviation, and who wish to provide exceptional support to clients in need of assistance. As a customer service representative, you will communicate with customers in Serbian, addressing their inquiries and ensuring a smooth experience as they navigate aviation services.

Key Responsibilities

• Respond to customer inquiries regarding aviation services, flight bookings, and airport procedures via phone, email, and chat in Serbian.
• Assist customers with ticket purchases, changes, and cancellations while providing information on policies and procedures.
• Resolve customer issues related to baggage, flight status, and other travel-related concerns.
• Document customer interactions accurately for record-keeping and follow-up purposes.
• Collaborate with airline partners and internal teams to enhance service delivery and customer satisfaction.
• Stay updated on aviation industry regulations and best practices for effective customer interaction.

Requirements

Mercier Consultancy MD is excited to announce a position for Serbian Speaking Customer Service Representatives in the automotive industry. This role is perfect for individuals who are enthusiastic about automobiles and have a passion for helping customers. You will serve as the first point of contact for clients, providing them with the information and support they need in Serbian while enhancing their overall experience with our automotive services.

Key Responsibilities

• Respond to customer inquiries regarding automotive products, services, and parts via phone, email, and live chat in Serbian.
• Provide assistance with vehicle specifications, pricing, and maintenance schedules.
• Help customers navigate the purchasing process and answer any questions they may have.
• Resolve issues or complaints in a timely and professional manner to ensure customer satisfaction.
• Document all customer interactions accurately and maintain customer records in our CRM system.
• Collaborate with sales and technical teams to ensure effective service delivery.
• Stay updated on automotive industry trends and product offerings to provide relevant information to customers.

Requirements

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics and drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment—to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will be contributing to maintain a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively seeking highly experienced Safety & Technical Manager to join our team, in Novi Beograd, Serbia.