Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Social Media industry. This role is ideal for individuals who are passionate about social media platforms and enjoy assisting users while providing stellar support. As part of our team, you will engage with clients in French, helping them navigate their social media experiences and address any concerns they may have.

Key Responsibilities

• Manage customer inquiries related to account management, content moderation, and platform features via phone, email, and chat in French.
• Provide guidance to customers on best practices for using social media tools and maintaining account security.
• Assist users with troubleshooting issues, including technical difficulties and account recovery.
• Resolve customer complaints efficiently and ensure a positive user experience.
• Document interactions accurately in our CRM system for tracking purposes and follow-up.
• Collaborate with cross-functional teams to enhance service delivery and improve platform usability.
• Stay informed about social media trends, features, and policy changes to offer up-to-date information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are passionate about media, entertainment, and providing exceptional customer service. As a part of our team, you will assist customers in navigating their inquiries, ensuring they have a seamless experience with our media offerings and entertainment services, all while communicating in French.

Key Responsibilities

• Provide customer support for inquiries related to media products, subscriptions, and live entertainment events via phone, email, and chat in French.
• Assist customers with account management, technical troubleshooting, and service enhancements.
• Deliver information about new releases, promotions, and upcoming events to customers.
• Resolve customer complaints efficiently and professionally, ensuring a positive experience.
• Maintain thorough documentation of customer interactions and feedback in the CRM system.
• Collaborate with marketing and content teams to ensure alignment and up-to-date information for customers.
• Stay informed about industry trends and digital media advancements to enhance customer engagement.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is ideal for individuals who are passionate about logistics and enjoy providing exceptional customer support. As a representative, you will assist clients with their inquiries in French, ensuring smooth operations and satisfaction in their logistics needs.

Key Responsibilities

• Handle customer inquiries related to logistics services, including shipping, tracking, and pricing via phone, email, and chat in French.
• Provide clear and accurate information regarding shipment status, delivery times, and service options.
• Assist customers with order processing, changes, and cancellations.
• Resolve any issues or complaints promptly, ensuring a positive customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams to address customer needs and improve service delivery.
• Stay informed about industry trends and company offerings to provide relevant and helpful information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for French Speaking Customer Service Representatives in the Education & E-Learning industry. This role offers a fantastic opportunity for individuals who are passionate about education and dedicated to providing support to students and educators. As a customer service representative, you will assist clients in navigating our e-learning platforms and resources, ensuring a positive and enriching experience.

Key Responsibilities

• Handle customer inquiries related to educational services, e-learning platforms, and course information via phone, email, and chat in French.
• Provide guidance and support to students and educators on accessing resources and resolving technical issues.
• Assist with account management, including registrations, course enrollments, and payment inquiries.
• Document customer interactions accurately in our CRM system for tracking and analysis.
• Collaborate with educational teams to improve service delivery and meet customer needs.
• Stay updated on current educational trends and offerings to provide relevant information.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Outbound Sales Agent working remotely from Greece, with a competitive monthly salary of 1763 Euro. This role is ideal for motivated individuals who have a passion for sales and the ability to communicate effectively in Dutch. As an Outbound Sales Agent, you will be responsible for reaching out to potential clients, promoting our services, and converting leads into sales.

Key Responsibilities

• Conduct outbound calls to prospective clients in the Dutch market to generate leads and sell services.
• Build rapport with prospects and identify their needs to present suitable solutions.
• Achieve and exceed sales targets by effectively closing sales during calls.
• Document all interactions and maintain accurate records of leads and sales in the CRM system.
• Collaborate with marketing teams to develop strategies for lead generation and outreach.
• Provide excellent customer service to ensure a positive experience for all clients.
• Stay updated on industry trends and product knowledge to effectively communicate value propositions.

Requirements

Mercier Consultancy MD is delighted to present an excellent opportunity for Dutch Speaking Customer Service Representatives in the retail industry. This position is ideal for individuals who are enthusiastic about delivering top-notch customer service and thrive in a busy retail environment. As a representative, you will support customers in Dutch, helping them with inquiries regarding products, services, and order management, ensuring a satisfying shopping experience.

Key Responsibilities

• Handle customer inquiries related to retail products, services, and promotions through phone, email, and live chat in Dutch.
• Assist customers with order placements, modifications, and returns.
• Resolve issues and complaints efficiently, ensuring a positive customer experience.
• Document customer interactions accurately in the internal system for tracking purposes.
• Collaborate with team members to ensure alignment on promotions and product availability.
• Stay updated on product knowledge to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Dutch Speaking Customer Service Representatives in the Real Estate industry. This role is ideal for individuals who are passionate about real estate and providing excellent customer service. As a representative, you will assist clients with their inquiries related to property listings, rentals, and sales, all while ensuring a positive experience in Dutch.

Key Responsibilities

• Manage customer inquiries related to real estate services, including property listings and market information via phone, email, and chat in Dutch.
• Assist clients with the buying, selling, and renting processes, providing accurate information and guidance.
• Resolve customer complaints and issues in a timely and effective manner.
• Document all customer interactions accurately in the CRM system for accountability and future reference.
• Collaborate with real estate agents and other departments to enhance customer satisfaction.
• Stay updated on industry trends and property listings to provide relevant information to customers.

Requirements

Our organization is searching for a Marine Welder / Fabricator. Our ideal candidate is responsible for layout, fabrication, fitting, and welding of components for vessels at all stages of refit and repair. Work will be performed in the metal shop, onboard dry-docked vessels, dockside vessels in service, and occasionally on facility projects. This role requires proficiency in TIG, MIG, and MMA welding across multiple positions (flat, horizontal, vertical, overhead) and the ability to fabricate with precision, style, and in compliance with classification standards. The position reports directly to the Metal & Pipefitting Shop Supervisor,

Key Responsibilities

Our organization is searching for a Marine Welder / Fabricator. Our ideal candidate is responsible for layout, fabrication, fitting, and welding of components for vessels at all stages of refit and repair. Work will be performed in the metal shop, onboard dry-docked vessels, dockside vessels in service, and occasionally on facility projects. This role requires proficiency in TIG, MIG, and MMA welding across multiple positions (flat, horizontal, vertical, overhead) and the ability to fabricate with precision, style, and in compliance with classification standards. The position reports directly to the Metal & Pipefitting Shop Supervisor,

Key Responsibilities

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What You Will Do:

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with developers and cross-functional specialists

What you need to succeed in this role: