Location: London, United Kingdom (Hybrid) 

Hybrid | Full-time

Compensation: £50K - £60K

We are hiring on behalf of our client who develops high-performance financial technology infrastructure, offering market-leading integration service products that deliver flexible, hosted connectivity solutions to institutional financial customers. By resolving complex connectivity challenges across multiple trading venues, our client eliminates the need for internal software engineering and operations resources on the customer side to build bespoke trading infrastructure.

The successful candidate will take operational ownership of provisioning laptops, facilitating employee onboarding, configuring high-performance developer stations, and providing advanced desktop support across multi-platform environments including macOS, Linux, and Windows. This position is highly visible internally and serves as the technical foundation for long-term growth into production engineering.

Key Responsibilities

As a SRE Lead, you will design, implement, and maintain our observability cloud infrastructure and infrastructure platform. You will also work closely with development teams to streamline deployment processes and ensure system reliability.

We are looking forward to your resume!

Requirements

- 5+ years of experience in DevOps/SRE roles;

- Strong experience with AWS cloud services;

- Advanced knowledge of Kubernetes and container orchestration;

- Solid understanding of DevOps principles and practices;

- Experience with Helm chart development and maintenance;

- Strong proficiency in monitoring, logging, alerting, cloud, platform, OS, CI/CD, repo storage, and management tools;

- Strong scripting skills (Bash, Python, or similar);

- Excellent problem-solving and communication skills.

Responsibilities

- Manage SRE teams;

- Technical excellence of teammates;

- Implement and maintain monitoring solutions using Prometheus, Victoria-Metrics, and Grafana to identify and address performance issues proactively;

- Manage logging infrastructure using Fluent, Fluent-bit, ElasticSearch, and Kibana, ensuring efficient log collection, analysis, and visualization;

We are looking for an experienced and motivated Senior Site Reliability Engineer (SRE) to join our team. In this role, you will be responsible for the reliability, scalability, performance, and stability of our systems and applications. You will work closely with cross-functional teams to automate processes, improve infrastructure, and support continuous product delivery.

Requirements

- Minimum of 3 years of experience in a similar SRE role;

- Strong proficiency in monitoring, logging, alerting, cloud, platform, OS, CI/CD, repostorage, and management tools;

- Solid understanding of DevOps principles and practices;

- Bachelor's degree in Computer Science, Engineering, or a related field;

- Excellent problem-solving and troubleshooting skills;

- Strong communication and collaboration skills.

Responsibilities:

- Implement and maintain monitoring solutions using Prometheus, Victoria-Metrics, and Grafana to identify and address performance issues proactively;

- Manage logging infrastructure using Vector, ElasticSearch, and Kibana, ensuring efficient log collection, analysis, and visualization;

The Incident Response / Systems Support Specialist provides operational, testing, deployment, and application support services for the Veterans Benefits Administration (VBA). This role supports pre-production and production environments, coordinates application testing and deployments, manages user access and permissions, and collaborates with development, testing, and infrastructure teams to ensure successful implementation and maintenance of VBA systems and applications.

The ideal candidate has experience supporting enterprise environments within government organizations, working closely with application developers, testers, infrastructure teams, and system owners in a highly collaborative environment.

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Advanced Technical Support Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do: