DSI is a sales enablement company that has an immediate career opportunity for a sales rock star to join our expanding team. This Account Manager plays a key role in supporting DIRECTV’s sales efforts in Lodging, Institutions (L&I), and Enterprise verticals.

As the DIRECTV L&I Account Manager, you will engage in every aspect of the sales cycle including front-end lead nurturing through to closing the deals. You will work cross-functionally with our sales and project leadership. Additionally, you will collaborate with the most exciting product vendors in the entertainment space to cultivate solutions to meet their needs.

DSI’s unique go-to-market strategy, cutting-edge proprietary systems, and family-oriented culture make this an outstanding opportunity for the right candidate.

This is an in-office position that will report to our Urbandale, Iowa location.

About DSI

Mercier Consultancy MD is delighted to announce an opening for Portuguese Speaking Customer Service Representatives in the telecommunications industry. This exciting role is perfect for individuals who are dedicated to providing exceptional customer support and are fluent in Portuguese. You will assist customers in navigating their telecommunications inquiries and ensure they have a positive experience with our services.

Key Responsibilities

• Respond to customer inquiries related to telecommunications services, plans, and devices via phone, email, and live chat in Portuguese.
• Provide assistance with service activation, account management, and troubleshooting technical issues.
• Educate customers on products, billing, and service upgrades.
• Address customer complaints and resolve issues efficiently to ensure satisfaction.
• Maintain accurate records of customer interactions in our CRM system.
• Collaborate with technical support teams to resolve customer issues effectively.
• Stay knowledgeable about new products and promotions to provide current information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Portuguese Speaking Customer Service Representatives in the Retail industry. This position is ideal for individuals who are passionate about providing excellent customer service and have a keen interest in retail products and services. As a customer service representative, you will assist customers with their inquiries and provide support in Portuguese, ensuring a delightful shopping experience.

Key Responsibilities

• Manage customer inquiries related to retail products, orders, and returns via phone, email, and chat in Portuguese.
• Provide detailed information on product availability, pricing, and promotions to assist customer decision-making.
• Support customers with order placement, modifications, and cancellations.
• Resolve customer complaints and issues with a focus on ensuring satisfaction and loyalty.
• Maintain accurate documentation of customer interactions and transactions within our CRM system.
• Collaborate with other departments to improve service delivery and customer experience.
• Stay informed on product knowledge and retail trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing exceptional customer support. As a representative, you will assist customers navigating their inquiries related to shipping, supply chain management, and operational processes while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Portuguese.
• Provide accurate and timely information regarding shipping rates, delivery timelines, and customs processes.
• Assist customers in resolving issues and coordinating with relevant teams for solutions.
• Document all customer interactions meticulously in our CRM system.
• Collaborate with internal departments to ensure effective communication and service resolution.
• Stay informed about industry trends and best practices to enhance customer support.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Portuguese Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is ideal for individuals who are tech-savvy and excel at providing outstanding customer support. As a representative, you will assist clients with their IT inquiries, ensuring they have a seamless experience while navigating technology solutions.

Key Responsibilities

• Respond to customer inquiries related to IT products and services via phone, email, and chat in Portuguese.
• Provide technical assistance and support for software and hardware issues.
• Guide customers through troubleshooting steps and help them resolve technical challenges.
• Document customer interactions accurately to maintain comprehensive records in the CRM system.
• Collaborate with technical teams to ensure timely resolution of customer inquiries.
• Stay updated on the latest IT developments and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to announce a position for Portuguese Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who thrive in a customer-centric environment and are passionate about enhancing guests' experiences. As a representative, you will assist travelers and hospitality clients with their inquiries and needs, ensuring they receive top-notch service in Portuguese.

Key Responsibilities

• Manage customer inquiries related to travel bookings, hotel accommodations, and tourism services via phone, email, and live chat in Portuguese.
• Provide information on destinations, travel packages, promotions, and local attractions.
• Assist customers with modifications to bookings, cancellations, and other service-related issues.
• Document customer interactions meticulously to ensure accurate record-keeping.
• Collaborate with hospitality and tourism professionals to resolve issues and enhance customer satisfaction.
• Stay updated on industry trends and changes to effectively assist our clients.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who have a strong understanding of financial services and a passion for providing exceptional customer support. As a representative, you will assist clients in navigating financial products and services, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding financial products, account management, and general banking services via phone, email, and chat in Portuguese.
• Provide guidance on account openings, transaction processes, and financial service options.
• Assist customers with account issues, complaints, or discrepancies, resolving them in a timely and effective manner.
• Educate clients about financial services, policies, and best practices to enhance their experience.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to ensure quality service delivery and improved customer experiences.
• Stay informed about industry trends, product offerings, and regulatory changes to provide accurate support.

Requirements

Mercier Consultancy MD is excited to announce a remarkable opportunity for Portuguese Speaking Customer Service Representatives in the Education & E-Learning industry. This role is ideal for individuals who are passionate about education and eager to support learners in their pursuit of knowledge. As a customer service representative, you will provide critical assistance to students and educators, ensuring they have the resources and information necessary for a successful learning experience.

Key Responsibilities

• Manage customer inquiries regarding educational programs, e-learning platforms, and course materials via phone, email, and chat in Portuguese.
• Assist students and teachers in navigating online learning systems and resources.
• Provide enrollment support and information about course offerings, pricing, and policies.
• Resolve any issues or concerns promptly while ensuring a positive customer experience.
• Document interactions thoroughly and maintain up-to-date customer records.
• Collaborate with educational teams to enhance service delivery and respond to customer needs.
• Stay informed about educational trends and our product offerings to provide accurate information.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the construction industry. This position is perfect for individuals who are passionate about customer service and have an interest in the construction sector. In this role, you will provide invaluable support to clients, contractors, and stakeholders while assisting with inquiries related to our construction services and products, all while communicating effectively in Portuguese.

Key Responsibilities

• Assist customers with inquiries related to construction projects, services, and products via phone, email, and chat in Portuguese.
• Provide accurate information about project specifications, timelines, and pricing.
• Help clients navigate the construction process and address any issues or concerns they may have.
• Document all customer interactions and maintain comprehensive records within the CRM system.
• Collaborate with project managers and field teams to ensure timely and effective communication about project developments.
• Stay informed about industry trends and company offerings to provide knowledgeable support.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Portuguese Speaking Customer Service Representatives in the biotechnology industry. This role is an excellent opportunity for individuals with a passion for customer service and an interest in biotechnology to join a dynamic team. In this position, you will provide essential support to clients and partners, using your fluency in Portuguese to deliver clear and effective communication.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products and services through phone, email, and live chat in Portuguese.
• Educate clients on product usage, features, and industry regulations.
• Assist in troubleshooting product-related issues and coordinate with technical support teams.
• Document customer interactions accurately in the CRM system.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay updated on the latest advancements in biotechnology to provide relevant information to customers.

Requirements