Mercier Consultancy MD is pleased to announce an opening for Italian Speaking Customer Service Representatives for a leading Logistics Company based in Greece. This position is perfect for individuals who have a passion for logistics, supply chain solutions, and delivering excellent customer service. As a customer service representative, you will assist clients in Italian, providing them with the necessary support and information regarding their logistics needs.

Key Responsibilities

• Handle customer inquiries related to logistics services, shipment tracking, and delivery schedules via phone, email, and chat in Italian.
• Assist customers with service requests, pricing inquiries, and contract management.
• Resolve customer complaints and issues efficiently, ensuring satisfaction and loyalty.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with internal teams, including operations and dispatch, to provide timely support to customers.
• Stay informed about logistics trends and service offerings to enhance customer interactions.

Requirements

Do you want the challenge — and the reward — of building your own book of business?

At Keycafe, we’re looking for an Account Executive who thrives on creating new opportunities, closing deals, and owning an entire territory or industry segment. This isn’t account management or order processing — it’s a chance to be entrepreneurial inside a growing SaaS/IoT company and essentially build a business of your own.

What You’ll Do

• Own a market — you will be focused on the UAE / Middle East market, and you’ll be responsible for growing our top segments as if it were your own business.
• Run high-impact demos that clearly show prospects how our SmartBox product solves their operational challenges.
• Drive the full sales cycle: prospecting, outreach, demos, negotiation, and close.
• Experiment and adapt — try new outreach methods, refine your pitch, and find creative ways to break through.
• Collaborate across teams to ensure smooth handoffs and long-term customer success.

Why Join Keycafe

Are you a creative marketer who loves experimenting across channels to find what truly drives growth?

Keycafe is looking for a Marketing Coordinator to own our German-language marketing efforts and accelerate our brand presence across Germany. In this role, you’ll execute multi-channel campaigns, craft persuasive content in professional business German, and uncover new opportunities that expand our reach within key industries.

If you enjoy working across the full funnel, thrive in a fast-moving SaaS/IoT environment, and want to play a meaningful role in driving measurable results, this is your chance to make a global impact.

Are you a creative marketer who loves experimenting across channels to find what truly drives growth?

Keycafe is looking for a Marketing Coordinator to own our French-language marketing efforts and accelerate our brand presence across France. In this role, you’ll execute multi-channel campaigns, craft persuasive content in professional business French, and uncover new opportunities that expand our reach within key industries.

If you enjoy working across the full funnel, thrive in a fast-moving SaaS/IoT environment, and want to play a meaningful role in driving measurable results, this is your chance to make a global impact.

Do you thrive on meeting people, creating new opportunities, and building momentum on the ground?

At Keycafe, we’re looking for a Field Sales Representative who loves in-person outreach, hands-on demonstrations, and high-activity field sales. You’ll be the face of Keycafe in cities across the U.S., introducing businesses to our SmartBox technology and generating qualified leads for our Account Executive team.

This is a fast-moving, entrepreneurial role perfect for someone who excels in door-to-door engagement, communicates with confidence, and gets energized by showcasing innovative technology directly to customers.

What You’ll Do

• Conduct door-to-door outreach, cold calling, and in-person demos to build interest in Keycafe solutions.
• Generate qualified B2B leads across verticals such as automotive, hospitality, property management, retail, and public sector.
• Deliver live product demonstrations showcasing SmartBox features and operational benefits.
• Qualify leads and schedule follow-up demos or calls for Account Executives.
• Maintain accurate activity logs and funnel details within the CRM.
• Collaborate with AEs and marketing to refine messaging and strengthen territory coverage.
• Attend trade shows, conferences, and business events as a Keycafe brand ambassador.
• Continuously research and identify new local business opportunities.

Company background

Established in 2006, Union Maritime Ltd has experienced rapid growth to become an international shipping group with offices in 3 continents and is at the forefront of the maritime industry, offering our customers cutting-edge transportation and logistics solutions.

We constantly push the boundaries of what is possible, leveraging the latest technologies and industry’s best practices to deliver unparalleled efficiency and reliability. Whether it's our innovative approach to cargo handling or our use of data analytics to optimise routes and logistics, we are dedicated to staying ahead of the curve.

We have a diversified vessel portfolio in the tanker and dry bulk sectors with a strong presence in clean products and light chemical market, a revenue in excess of $500m and a fleet of circa 80 vessels under management.

At Union Maritime Ltd, we don't just meet the needs of our customers; we anticipate them. Join us on the cutting edge of maritime innovation and experience the Union Maritime difference.

The position

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What you’ll do:

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On a typical day, you will:

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What You’ll Be Working On: