Mercier Consultancy MD is looking for a dedicated Dutch Speaking Reservations Agent for Booking.com to join our enthusiastic team! This exciting position allows you to work in the beautiful setting of Greece, interacting with clients to facilitate their booking needs and ensure a fantastic customer experience.

Key Responsibilities

• Assist Dutch-speaking customers with hotel reservations for Booking.com through various channels, including phone, email, and chat.
• Provide in-depth information about available accommodations, pricing, availability, and local experiences to guide clients in making informed decisions.
• Accurately process reservation requests and confirm all necessary details to provide a smooth booking experience.
• Proactively address and resolve any customer inquiries or issues related to bookings with professionalism and efficiency.
• Maintain comprehensive records of client interactions and booking details within our CRM system.
• Stay updated on market trends, hotel offers, and local attractions to provide clients with the best options.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for a Croatian Speaking Travel Customer Service Agent to join our team supporting Booking.com. This role provides a fantastic chance to work in beautiful Greece while helping Croatian-speaking travelers navigate their travel needs. You will be the key point of contact, ensuring clients receive outstanding service as they plan their journeys.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing inquiries related to travel bookings, accommodations, and services offered by Booking.com.
• Provide clear and accurate information, helping customers with booking modifications, cancellations, and resolutions to any issues.
• Document customer interactions and feedback effectively in our CRM system to enhance our service quality.
• Collaborate closely with various internal teams to resolve complex customer issues and ensure customer satisfaction.
• Stay updated on Booking.com’s services, promotions, and travel trends to provide comprehensive support to clients.

Requirements

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Alumil, a leading manufacturer of architectural aluminium systems, is seeking a Front Desk & Administrative Officer to join our dynamic team.

Role Overview:

The Front Desk & Administrative Officer is the first point of contact for our clients and visitors, responsible for creating a welcoming atmosphere while also managing various administrative tasks that help streamline the office operations. This role combines customer service and administrative functions, ensuring smooth communication both internally and externally.

Additionally, as a vital part of the Human Resources team, this position will oversee the processing of employee expense claims and coordinate office and building maintenance at Efkarpia.

Main Responsibilities:

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Speaking Customer Support Representative in a remote role based in beautiful Greece. This position is perfect for customer service professionals who are fluent in German and want to work in a dynamic environment while enjoying the picturesque landscapes and rich culture of Greece.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients through various channels, including phone, email, and chat.
• Assist customers with inquiries regarding products, services, and company policies with clarity and professionalism.
• Resolve customer concerns and complaints effectively to ensure high levels of satisfaction.
• Maintain accurate documentation of customer interactions and feedback within our CRM system.
• Collaborate with internal teams to deliver comprehensive solutions and enhance customer experience.
• Stay up-to-date with industry trends and product knowledge to provide informed and effective support.

Requirements

Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, offering a remote work opportunity based in Greece. This position is perfect for individuals who are eager to provide exceptional support to our German-speaking clients while enjoying the flexibility of remote work.

Key Responsibilities

• Offer high-quality customer support to German-speaking clients through various communication channels including phone, email, and chat.
• Respond promptly and professionally to inquiries regarding products, services, and company policies.
• Skillfully handle and resolve customer complaints and issues to ensure a positive customer experience.
• Document all customer interactions accurately in our CRM system for future reference and improvement.
• Collaborate with cross-functional teams to provide comprehensive solutions and improve service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance to clients.

Requirements

Mercier Consultancy MD is thrilled to present an opening for a German Speaking Customer Support Representative, with a remote work option based in picturesque Greece. This role is perfect for those who are enthusiastic about providing exceptional customer service to our German-speaking clients while enjoying the beauty and culture of Greece from the comfort of their own home.

Key Responsibilities

• Offer outstanding customer support to German-speaking clients across various channels including phone, email, and live chat.
• Respond to customer inquiries regarding products, services, and policies in an accurate and professional manner.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction and loyalty.
• Document all customer interactions thoroughly in our CRM system for continuous improvement.
• Work collaboratively with other departments to address customer needs and enhance service quality.
• Stay up-to-date with product knowledge and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch/Flemish Speaking Customer Support Representative, offering a remote work arrangement based in beautiful Greece. This role is ideal for enthusiastic individuals who are passionate about providing excellent customer service while enjoying the flexibility of working from home.

Key Responsibilities

• Provide exceptional customer support to Dutch/Flemish-speaking clients through various channels including phone, email, and chat.
• Address client inquiries regarding products, services, and company policies accurately and professionally.
• Effectively resolve customer complaints and issues, ensuring high levels of satisfaction.
• Document interactions thoroughly in our CRM system to ensure seamless service delivery.
• Collaborate with internal teams to deliver comprehensive solutions and address customer needs.
• Stay informed about company offerings and industry trends to provide knowledgeable support.

Requirements