Mercier Consultancy MD is excited to announce a remarkable opportunity for a Greek Customer Service Agent with a leading financial company situated in Athens. In this role, you will be at the forefront of customer support, assisting Greek-speaking clients with their inquiries and providing them with exceptional service related to financial products and services.

Responsibilities

• Assist Greek-speaking customers via phone, email, and chat, answering questions and providing information on various financial products.
• Resolve customer queries, issues, and complaints in a professional and efficient manner.
• Document all customer interactions accurately in our CRM system for quality assurance and follow-up.
• Collaborate with internal teams to escalate issues and ensure prompt resolutions as needed.
• Stay informed about financial services and industry trends to provide customers with up-to-date information.
• Contribute to a positive customer experience by providing thorough and thoughtful support.

Requirements

Mercier Consultancy MD is excited to offer a position for a French/English Travel Advisor for Booking.com, located in the beautiful city of Athens. In this role, you will assist customers in planning their travel experiences by providing exceptional service in both French and English. If you are passionate about travel and customer service, we want to hear from you!

Key Responsibilities

• Provide high-quality support to customers in French and English regarding their travel inquiries and bookings.
• Assist clients with finding suitable accommodations and travel arrangements based on their preferences and needs.
• Handle reservations, changes, and cancellations efficiently to ensure a positive customer experience.
• Resolve any issues or complaints professionally, maintaining a high level of customer satisfaction.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to enhance service quality and ensure clients receive the best possible assistance.
• Stay informed about the latest travel trends and company offerings to provide relevant advice to clients.

Requirements

Mercier Consultancy MD is excited to present an incredible opportunity for a Dutch Support Agent to join our team for Booking.com, one of the world's leading online travel platforms. This role allows you to live and work in beautiful Greece, with paid relocation support included. As a Dutch Support Agent, you will be essential in providing outstanding service to Dutch-speaking customers, assisting them with their travel needs and ensuring they have a positive experience while using the platform.

Key Responsibilities

• Provide excellent customer service to Dutch-speaking clients through various channels, including phone, email, and live chat.
• Assist customers with inquiries related to their bookings, travel information, and account issues.
• Address and resolve customer complaints efficiently to maintain high standards of satisfaction.
• Accurately document all customer interactions and inquiries in our CRM system for effective tracking.
• Collaborate with various teams to find solutions for complex inquiries and improve service delivery.
• Keep updated on promotional offers, travel regulations, and platform enhancements to provide accurate information.

Requirements

Mercier Consultancy MD is proud to offer an exciting opportunity for a Dutch Customer Support Representative for Booking.com, with a fully paid relocation package to Greece. This role is perfect for enthusiastic individuals who are eager to assist Dutch-speaking customers in the dynamic world of online hospitality and travel.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients utilizing Booking.com's platform, via phone, email, and chat.
• Address customer inquiries related to bookings, accommodations, and travel arrangements with accuracy and professionalism.
• Resolve customer complaints and issues promptly to ensure a high level of customer satisfaction.
• Document customer interactions and feedback accurately in our CRM system to facilitate continuous improvement.
• Collaborate with various departments, including operations and technical support, to enhance customer service delivery.
• Stay informed about the travel industry and Booking.com’s offerings to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a Danish Speaking Customer Service Representative for Booking.com, based in Greece, with fully paid relocation. In this role, you will be the main point of contact for Danish-speaking customers, providing exceptional support and assistance to enhance their experience with our service.

Key Responsibilities

• Provide high-quality customer service support to Danish-speaking clients via phone, email, and chat.
• Assist with inquiries regarding bookings, cancellations, and changes to reservations.
• Resolve customer issues promptly and effectively while maintaining a positive attitude.
• Gather customer feedback and suggest improvements to enhance service quality.
• Collaborate with team members and share best practices to improve customer experience.
• Stay updated on Booking.com policies and procedures to provide accurate information to customers.

Requirements

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open.
If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Join Our Team!

At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact.

Job Overview

The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting.

Key Responsibilities:

 Customer Support

Mercier Consultancy MD is excited to offer a position for a German Speaking Customer Agent to join our team in Athens, working for a prestigious international airline. This role is a fantastic opportunity for individuals who are passionate about travel and exceptional customer service. As a Customer Agent, you will assist our German-speaking customers with their flight inquiries, bookings, and any issues that may arise, ensuring they have a memorable travel experience.

Key Responsibilities

• Provide outstanding customer support in German through various channels, including phone, email, and chat.
• Assist customers with inquiries about flight bookings, cancellations, and travel changes.
• Address and resolve customer complaints and issues effectively to ensure satisfaction.
• Accurately document customer interactions in our CRM system.
• Collaborate with other teams to ensure a seamless customer experience.
• Stay updated on airline policies, promotions, and travel regulations to provide accurate information.

Requirements