German Speaking Customer Service for Manufacturing Company in Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to present an excellent opportunity for German Speaking Customer Service Representatives for a reputable Manufacturing Company, with the opportunity to work in beautiful Greece. This role is designed for individuals who are passionate about providing high-quality customer support and have an interest in the manufacturing sector. As a representative, you will assist clients in German, addressing their inquiries and ensuring a smooth customer experience.
Key Responsibilities
- Manage customer inquiries related to manufacturing products, order status, and pricing via phone, email, and chat in German.
- Provide detailed information on product specifications, lead times, and after-sales support.
- Assist customers with issues related to orders and deliveries, ensuring timely resolutions.
- Resolve customer complaints efficiently while maintaining a high level of satisfaction.
- Accurately document all customer interactions in the CRM system for tracking and follow-up.
- Collaborate with production and logistics teams to improve service delivery and product availability.
- Stay informed about manufacturing processes and product updates to provide accurate assistance.
Requirements