Mercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Food Delivery Platform, with the chance to work in beautiful Greece. This position is perfect for individuals who have a passion for food and exceptional customer service skills. As a member of our customer service team, you will assist Italian-speaking customers in navigating their orders and inquiries seamlessly.

Key Responsibilities

• Manage customer inquiries regarding food orders, delivery schedules, and service-related questions via phone, email, and chat in Italian.
• Provide detailed information about menu items, promotions, and delivery options.
• Assist customers in troubleshooting issues with their orders and ensure prompt resolutions.
• Resolve complaints in a professional and courteous manner, aiming to enhance customer satisfaction.
• Document all customer interactions accurately in the CRM system for effective follow-up.
• Collaborate with delivery personnel and kitchen staff to ensure seamless service delivery.
• Stay informed about food and beverage trends to better assist customers and offer suggestions.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives within the Travel & Hospitality sector. This position is perfect for individuals who have a passion for travel and are committed to providing exceptional customer service. As a representative, you will assist clients with their inquiries and help them make the most of their travel experiences, all while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in German.
• Provide detailed information on travel packages, special offers, and itineraries.
• Assist customers with booking modifications, cancellations, and concerns regarding their travel plans.
• Resolve customer complaints and issues promptly to ensure a positive travel experience.
• Document all customer interactions accurately in the CRM system for efficient follow-up and service improvement.
• Collaborate with travel suppliers and internal teams to enhance service delivery and customer satisfaction.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Food Delivery Platform sector, with a unique chance to work in beautiful Greece! This position is perfect for individuals who are passionate about food and customer service, and who wish to immerse themselves in a vibrant culture while helping customers navigate their food delivery experience.

Key Responsibilities

• Handle customer inquiries related to food orders, delivery logistics, and service feedback via phone, email, and chat in German.
• Provide information on available restaurants, menu items, and promotional offers.
• Assist customers with order issues, delivery tracking, and modifications to ensure a seamless experience.
• Resolve customer complaints promptly and efficiently while maintaining high levels of satisfaction.
• Document all customer interactions accurately in our CRM system for effective follow-up.
• Collaborate with internal teams to enhance service delivery and improve customer experience.
• Stay informed about the local food scene and platform updates to effectively assist customers.

Requirements

Mercier Consultancy MD is pleased to announce a position for a German Speaking Customer Service Agent with a leading online travel agency. In this exciting role, you will have the opportunity to work in beautiful Greece, providing exceptional support to German-speaking clients as they navigate their travel needs and inquiries.

Responsibilities

• Assist German-speaking customers through phone, email, and chat by addressing their questions related to travel bookings, itineraries, and services.
• Provide detailed information about destinations, accommodations, and travel policies to enhance the customer experience.
• Resolve customer complaints and issues efficiently, ensuring high levels of satisfaction.
• Document customer interactions accurately in the CRM system to maintain quality customer service.
• Collaborate with internal teams to facilitate seamless travel arrangements and service delivery.
• Stay informed about travel trends, promotions, and company updates to provide timely support to clients.

Requirements

Mercier Consultancy MD is excited to bring forth an exceptional opportunity for a German Speaking Customer Service Agent to join Booking.com, with the convenience of working remotely from Greece. In this vital role, you will provide outstanding service to German-speaking customers, ensuring they have an exceptional experience while booking their travel accommodations.

Responsibilities

• Assist German-speaking customers via phone, email, and chat with inquiries related to bookings, travel information, and services offered by Booking.com.
• Resolve customer issues and complaints in a timely manner, maintaining high standards of customer satisfaction.
• Provide detailed information about accommodations, booking processes, and policies while showcasing professionalism.
• Document customer interactions accurately in the CRM system to facilitate seamless communication and follow-up.
• Collaborate with team members to deliver consistent and quality service to all customers.
• Keep abreast of updates to services, promotions, and travel industry trends to offer informed assistance.

Requirements

Mercier Consultancy MD is excited to present a wonderful opportunity for a Danish Speaking Customer Service Agent to join the team at Booking.com. This role allows you to work in the picturesque setting of Greece, providing exceptional service to Danish-speaking customers. You will play a vital role in assisting clients with their travel inquiries and ensuring they enjoy a seamless experience.

Responsibilities

• Engage with Danish-speaking customers via phone, email, and chat to address inquiries regarding bookings, cancellations, and travel arrangements.
• Provide detailed information about accommodations, locations, and services available through Booking.com.
• Resolve customer complaints and troubleshoot issues with professionalism and efficiency.
• Document customer interactions in the CRM system to track inquiries and feedback accurately.
• Collaborate with team members to continuously improve the customer experience and service delivery standards.
• Stay up to date with promotions, policies, and new features to provide informed support to clients.

Requirements

Mercier Consultancy MD is excited to offer a position for a French Customer Support Representative focusing on hospitality services in the beautiful city of Athens. In this role, you will be the key point of contact for our French-speaking clients, assisting them with their hospitality-related inquiries and ensuring a memorable experience during their stay.

Key Responsibilities

• Provide high-quality customer support to French-speaking clients via phone, email, and chat regarding hospitality services.
• Respond to inquiries related to accommodations, reservations, and special requests, providing accurate and prompt assistance.
• Resolve customer issues and complaints effectively, ensuring high levels of client satisfaction.
• Document all interactions and maintain comprehensive records in our CRM system for ongoing service improvements.
• Collaborate with hotel and hospitality teams to enhance service delivery and customer experience.
• Stay updated on hospitality trends and service offerings to provide informed support and recommendations to clients.

Requirements

Mercier Consultancy MD is seeking a dedicated French Speaking Car Rental Agent to join our team in Athens. In this role, you will provide exceptional service to our French-speaking customers, assisting them with their car rental needs and ensuring a seamless experience.

Responsibilities

• Assist French-speaking customers by providing timely and comprehensive information related to car rental services.
• Handle reservations, modifications, and cancellations in a professional manner.
• Address customer inquiries and concerns, ensuring prompt and effective resolution to enhance customer satisfaction.
• Conduct vehicle inspections and explain rental agreements, ensuring customers understand terms and conditions.
• Collaborate with the operations team to ensure fleet availability and maintain high service standards.
• Stay updated on promotions, policies, and vehicle features to provide informed recommendations to customers.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds.

Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Mercier Consultancy MD is excited to offer an incredible opportunity for a Dutch Speaking Hotel Reservations Advisor! This role allows you to work in the beautiful surroundings of Greece, with paid relocation support. As a vital member of our team, you will assist Dutch-speaking clients in securing their perfect hotel accommodations while delivering outstanding customer service.

Key Responsibilities

• Assist Dutch-speaking customers with hotel reservations via phone, email, and chat, ensuring a smooth and enjoyable booking process.
• Provide detailed information regarding hotel options, amenities, rates, and special promotions tailored to the client's needs.
• Process reservation requests accurately, verifying all details with the client to prevent any misunderstandings.
• Address client inquiries and resolve any issues related to hotel bookings with professionalism and dedication.
• Maintain accurate records of client interactions and reservation details within our CRM system.
• Stay up to date with the latest trends in the hospitality industry to provide informed recommendations to clients.

Requirements