German Speaking Customer Service for Travel & Hospitality Company
posted by: spj_bot
Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives within the Travel & Hospitality sector. This position is perfect for individuals who have a passion for travel and are committed to providing exceptional customer service. As a representative, you will assist clients with their inquiries and help them make the most of their travel experiences, all while communicating effectively in German.
Key Responsibilities
- Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in German.
- Provide detailed information on travel packages, special offers, and itineraries.
- Assist customers with booking modifications, cancellations, and concerns regarding their travel plans.
- Resolve customer complaints and issues promptly to ensure a positive travel experience.
- Document all customer interactions accurately in the CRM system for efficient follow-up and service improvement.
- Collaborate with travel suppliers and internal teams to enhance service delivery and customer satisfaction.
- Stay informed about travel industry trends and company offerings to provide accurate information to clients.
Requirements