Italian Speaking Customer Service for Food Delivery Platform - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Food Delivery Platform, with the chance to work in beautiful Greece. This position is perfect for individuals who have a passion for food and exceptional customer service skills. As a member of our customer service team, you will assist Italian-speaking customers in navigating their orders and inquiries seamlessly.
Key Responsibilities
- Manage customer inquiries regarding food orders, delivery schedules, and service-related questions via phone, email, and chat in Italian.
- Provide detailed information about menu items, promotions, and delivery options.
- Assist customers in troubleshooting issues with their orders and ensure prompt resolutions.
- Resolve complaints in a professional and courteous manner, aiming to enhance customer satisfaction.
- Document all customer interactions accurately in the CRM system for effective follow-up.
- Collaborate with delivery personnel and kitchen staff to ensure seamless service delivery.
- Stay informed about food and beverage trends to better assist customers and offer suggestions.
Requirements