About the Job

At Excelya, we take pride in embodying the core values of Audacity, Care, and Energy. As a leading player in the healthcare sector, our mission is to ensure quality and compliance in all our clinical research operations.

This mission is part of a strategic “Data Integrity Enabling Program” aimed at strengthening data governance and ensuring full compliance across all R&D activities. The project focuses on deploying a harmonized data integrity risk-management methodology and supporting critical GxP areas (GCP, GLP, GMP).

Mercier Consultancy MD is seeking a passionate French Speaking Travel Consultant to join our dynamic team! This remote position allows you to work from the beautiful landscapes of Greece while providing exceptional travel planning support to French-speaking clients. Leverage your expertise in travel to craft amazing journeys for clients around the world.

Key Responsibilities

• Assist French-speaking clients through various communication channels, including phone, email, and chat, to address their travel inquiries.
• Provide expert advice on travel options, including destinations, packages, and accommodations tailored to individual client needs.
• Create customized travel itineraries that reflect clients’ preferences and interests to ensure a memorable experience.
• Manage customer concerns and resolve issues efficiently while ensuring high levels of satisfaction.
• Document client interactions in our CRM system to streamline communication and enhance service.
• Stay informed about travel trends and destination highlights to give clients up-to-date recommendations.

Requirements

Mercier Consultancy MD is excited to present fantastic French Speaking Customer Service positions in the breathtaking country of Greece, complete with a fully paid relocation package! This is a remarkable opportunity to enhance your career while immersing yourself in the rich culture and stunning landscape of Greece.

Why Join Mercier Consultancy MD?

At Mercier Consultancy MD, we believe in creating a supportive and engaging work environment. As part of our dedicated team, you will be pivotal in delivering exceptional service and ensuring our customers' satisfaction.

Key Responsibilities

• Provide comprehensive support to French-speaking customers through various channels including phone, email, and chat, maintaining professionalism and warmth in each interaction.
• Assist customers in understanding our products and services, ensuring clear and helpful communication.
• Effectively resolve customer inquiries and complaints promptly, aiming for high satisfaction rates.
• Accurately document customer interactions and ensure follow-ups to meet their needs.
• Collaborate with colleagues and various departments to enhance service quality and efficiency.
• Stay informed about company offerings and industry trends to provide knowledgeable assistance.

Requirements

Are you eager to kickstart your career in recruitment? Look no further! Mercier Consultancy MD is thrilled to offer you the chance to Become a Freelance Recruiter with us—absolutely no experience is necessary! Join us for comprehensive training in the heart of Brussels, where you'll learn everything you need to start a fulfilling career in the fast-paced world of recruitment.

Your Journey Begins Here:

• Receive hands-on training from our experienced recruitment specialists, covering the essentials of sourcing, interviewing, and candidate management.
• Learn how to effectively engage with candidates and develop your skills in assessing talent.
• Explore diverse industries, gaining insights that will help you match the right candidates with the right opportunities.
• Participate in interactive workshops and role-playing sessions, enhancing your communication and negotiation skills.
• Become part of a supportive team that fosters collaboration and shares knowledge to help you grow.
• Experience the vibrant culture of Brussels while networking with fellow trainees and professionals.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a French Speaking Digital Sales Agent, complete with fully paid relocation to the beautiful country of Greece. We are seeking motivated and talented sales professionals who are fluent in French and have a strong passion for digital sales. This position provides a rewarding environment where you can develop your skills while enjoying the vibrant culture of Greece.

Key Responsibilities

• Engage potential clients in the French-speaking market through various digital communication channels, focusing on building lasting B2B relationships.
• Assess client requirements and deliver customized digital sales presentations that highlight the advantages of our services.
• Manage the entire sales cycle, from lead generation to closing deals, ensuring high customer satisfaction at every step.
• Collabate with marketing teams to develop effective outreach strategies that attract and convert leads.
• Stay informed about market trends and competitor strategies to identify new sales opportunities.
• Provide valuable feedback to the product teams based on client interactions to enhance service offerings.
• Aim to meet and exceed sales targets while actively contributing to a positive team environment.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for French Speaking Customer Service Representatives for Booking.com. This position allows you the flexibility to work remotely from Greece, providing you with a perfect work-life balance. If you are passionate about travel and customer service, this role is ideal for you! As a representative, you will assist customers with their booking inquiries and ensure a smooth travel experience.

Key Responsibilities

• Manage customer inquiries regarding reservations, bookings, and travel services via phone, email, and chat in French.
• Provide exceptional service by addressing customer concerns and ensuring satisfaction during their travel planning process.
• Assist customers with changes, cancellations, and providing information on available properties and services.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members to resolve issues and enhance customer experience.
• Stay informed about current promotions, new offerings, and industry trends to provide the best service.

Requirements

Mercier Consultancy MD is thrilled to offer a position for French Speaking Customer Service Representatives for a leading tech company based in Greece. This role is ideal for individuals who are passionate about technology and enjoy providing top-notch support to customers. In this position, you will leverage your French language skills to assist clients with their tech-related inquiries and ensure an exceptional customer experience.

Key Responsibilities

• Respond to customer inquiries regarding tech products and services via phone, email, and chat in French.
• Assist customers with troubleshooting technical issues and provide step-by-step guidance.
• Educate clients on product features and updates, ensuring they maximize their technology investment.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to resolve complex issues efficiently.
• Stay informed about the latest trends in technology and product offerings to better serve customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Fintech company in Greece. This role is perfect for individuals who possess a strong interest in financial technology and are passionate about delivering exemplary customer support. You will communicate with clients in French, assisting them with inquiries related to financial products and services while providing an exceptional customer experience.

Key Responsibilities

• Manage customer inquiries related to banking solutions, investment products, and financial services via phone, email, and chat in French.
• Provide detailed information about the company’s offerings, helping customers understand their options.
• Assist clients with account setup, transaction inquiries, and service modifications.
• Resolve customer complaints and issues in a timely manner while ensuring high levels of satisfaction.
• Document all customer interactions accurately in the CRM system for reference and follow-up.
• Collaborate with internal teams to enhance customer support strategies and improve service delivery.
• Keep abreast of financial regulations and product knowledge to effectively assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for French Speaking Customer Service Representatives for a leading Cybersecurity Company in Greece. This position is perfect for individuals who are passionate about technology and cybersecurity and are committed to providing exceptional customer support. In this role, you will engage with clients in French, assisting them with inquiries related to cybersecurity solutions and services.

Key Responsibilities

• Handle customer inquiries related to cybersecurity products and services via phone, email, and chat in French.
• Provide detailed information regarding product features, installation processes, and security protocols.
• Assist customers with technical issues, troubleshooting, and account management.
• Resolve customer complaints effectively, ensuring high levels of customer satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with the technical support team to address complex issues and provide timely solutions.
• Stay informed about cybersecurity trends, products, and best practices to better assist customers.

Requirements

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Pharmacovigilance. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities:

• Supervise pharmacovigilance case management outsourced to assigned platform(s)
• Respond to case-related emails and inquiries from external service providers
• Monitor case processing timelines and investigate any delays in reporting or transmission
• Participate in weekly quality control of data entry, MedDRA coding, and narrative writing
• Support the review and validation of clinical study case narratives for inclusion in study reports
• Contribute to the reconciliation of PV cases with business partners per Safety Data Exchange Agreements (SDEAs)
• Oversee reconciliation of cases with clinical databases managed by outsourced providers
• Collaborate closely with cross-functional and global teams to ensure compliance and data integrity

Requirements