customer support analyst

Danish Fintech Customer Support Analyst - Sofia, Fully Paid Relocation

posted by: spj_bot

Mercier Consultancy MD is excited to recruit a Danish FinTech Customer Support Analyst for a dynamic role based in Sofia, with fully paid relocation. This position offers a fantastic opportunity to work within the rapidly evolving financial technology sector, providing exceptional support to Danish-speaking customers. If you are passionate about FinTech, customer service, and ready to relocate, we invite you to join our team.


Key Responsibilities

  • Deliver high-quality customer support to Danish-speaking clients through phone, email, and chat channels.
  • Handle inquiries related to FinTech products and services with professionalism and accuracy.
  • Analyze customer issues, troubleshoot effectively, and provide timely resolutions.
  • Maintain accurate records of customer interactions within CRM systems for reporting and quality assurance.
  • Collaborate closely with technical and product teams to escalate and resolve complex issues.
  • Stay informed on industry trends and FinTech developments to provide knowledgeable support.

Requirements

Job Skills

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Norwegian Speaking Customer Support Analyst FinTech - Fully Paid Relocation

posted by: spj_bot

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.


Key Responsibilities

  • Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
  • Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
  • Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
  • Document interactions and maintain accurate records of customer inquiries in the CRM system.
  • Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
  • Stay updated on industry trends and product updates to enhance customer support.

Requirements

Job Skills

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