Mercier Consultancy MD is thrilled to present an exciting opportunity for Dutch Speaking Customer Service Representatives for a Global Entertainment Streaming Service. This role is ideal for individuals who are passionate about entertainment and customer service. As a representative, you will assist customers in navigating the streaming service, addressing their inquiries, and providing outstanding support in Dutch.

Key Responsibilities

• Manage customer inquiries regarding streaming services, account management, and troubleshooting via phone, email, and live chat in Dutch.
• Assist customers with subscription management, content access, and feature usage.
• Provide information on new releases, special features, and promotional offers.
• Handle customer complaints and resolve issues promptly to ensure satisfaction.
• Document customer interactions accurately and maintain organized records in the CRM system.
• Collaborate with various teams to enhance customer experience and service efficiency.
• Stay updated on industry trends and the company's offerings to provide relevant information to customers.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for Spanish Speaking Customer Support Representatives to join a prestigious American multinational technology company. In this role, you will be the front line of support for Spanish-speaking customers, assisting them with inquiries, troubleshooting issues, and ensuring a seamless experience with the company's products and services. Your contributions will help enhance customer satisfaction and loyalty, making this a vital position within the team.

Key Responsibilities

• Provide exceptional customer service to Spanish-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with product inquiries, technical issues, and account management in a timely and professional manner.
• Document customer interactions accurately in the company’s CRM system.
• Collaborate with technical teams to resolve complex issues and escalate as necessary.
• Contribute to the development of customer support resources and FAQs to enhance the customer experience.
• Stay informed about the company’s products, services, and industry trends to provide knowledgeable support.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for an Italian Speaking Customer Support Representative for DJI, offering a remote position in Greece. In this role, you will provide top-notch support to Italian-speaking customers, ensuring their inquiries regarding DJI products are handled with professionalism and efficiency. Your enthusiasm for technology and customer satisfaction will make a significant impact in enhancing the client's experience.

Key Responsibilities

• Deliver exceptional customer support via phone, email, and chat to Italian-speaking clients regarding DJI products and services.
• Assist customers with inquiries about product functionalities, troubleshooting techniques, and after-sales services.
• Ensure swift resolution of customer issues to maintain high levels of satisfaction.
• Maintain accurate documentation of customer interactions and resolutions.
• Collaborate with the technical support team to resolve complex customer issues effectively.
• Stay updated on new products and industry trends to provide knowledgeable assistance.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
This is an exciting opportunity to lead a dynamic and forward-thinking Marketing team, driving meaningful impact within the clinical research industry. You will thrive in a stimulating environment that values innovation, collaboration, and continuous growth—both personal and professional.

As the leader for Marketing at Excelya, you will be responsible for defining and executing our global marketing strategy in full alignment with the company’s strategic objectives. In this key role, you will enhance Excelya’s brand presence, empower and equip our commercial teams with powerful marketing support, and lead your team in data-driven initiatives that shape the future of our organization.

Requirements

Main Responsibilities

Mercier Consultancy MD is excited to offer an opportunity for Danish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and passionate about providing exceptional customer service. As a representative, you will assist clients with their IT inquiries and ensure they receive support in Danish.

Key Responsibilities

• Respond to customer inquiries related to IT products, services, and solutions via phone, email, and chat in Danish.
• Assist customers with troubleshooting technical issues and provide guidance on product usage.
• Provide information about new IT solutions, software updates, and available packages.
• Document all customer interactions accurately in the CRM system for follow-up and tracking.
• Collaborate with technical teams to ensure timely resolution of complex issues.
• Stay informed about industry trends and technology advancements to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for individuals who are passionate about travel and customer service, and who want to share that passion with others. In this role, you will assist clients in planning their travel experiences, providing information and solutions in French to ensure their needs are met with excellence.

Key Responsibilities

• Handle inquiries from customers in French regarding travel arrangements, accommodations, and tourism services via phone, email, and live chat.
• Provide detailed information about destinations, travel packages, and hospitality options.
• Assist customers with booking processes and modifications, including cancellations and refunds.
• Resolve customer concerns and complaints promptly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with travel partners and internal teams to enhance the customer experience.
• Stay updated on industry trends and changes to provide accurate information to clients.

Requirements

Join our dynamic team at Mercier Consultancy MD as an Italian Speaking Customer Service Representative in the thriving finance industry! If you're passionate about delivering exceptional customer experiences and possess a knack for problem-solving, we want to hear from you. In this role, you will be the face of our company, assisting clients with their financial inquiries while ensuring they feel valued and understood.

What You'll Do

• Engage with customers through various channels, providing insights and solutions related to financial products and services in Italian.
• Educate clients on product features, helping them make informed decisions tailored to their financial needs.
• Tackle customer issues with enthusiasm, resolving any concerns promptly and effectively.
• Document interactions accurately to enhance customer experience and support team strategy.
• Foster relationships with clients by providing ongoing support and follow-ups.
• Stay updated on industry trends and company offerings to deliver top-notch service.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for an Italian Customer Support Specialist to join our dynamic team remotely from Greece, with paid relocation available. This position is perfect for individuals who possess exceptional customer service skills and are fluent in Italian. As part of our team, you will assist customers with their inquiries, ensuring a seamless experience while representing our brand with professionalism and enthusiasm.

Key Responsibilities

• Provide top-notch customer support to Italian-speaking clients through various channels, including phone, email, and chat.
• Resolve customer inquiries and issues effectively, ensuring high levels of satisfaction.
• Document customer interactions accurately to maintain records and track inquiries.
• Coordinate with technical teams to address more complex issues when necessary.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in ongoing training and development activities to enhance skills.

Requirements

Dans le cadre d’un renfort temporaire, nous recherchons un(e) Chargé(e) RH Paie & Formation pour rejoindre notre équipe RH.

Ce poste offre une forte exposition aux sujets de paie et d’administration du personnel, complétée par un volet formation orienté coordination et développement des compétences.

Excelya is seeking a Statistical Programmer to join our innovative team dedicated to advancing clinical research. We pride ourselves on our core values of Audacity, Care, and Energy, and we believe that your expertise can help us make a significant impact in the healthcare domain.

As a Statistical Programmer, you will play a critical role in processing and analyzing clinical trial data. Utilizing your programming skills, you will ensure the accuracy and integrity of statistical outputs, contributing to the development of high-quality study reports.

Key Responsibilities:

• Develop, validate, and maintain SAS programs for clinical data analysis and reporting.
• Generate statistical tables, listings, and graphics in accordance with study specifications.
• Collaborate with biostatisticians and data management teams to clarify deliverables and timelines.
• Conduct quality control checks on programming outputs to ensure data consistency and compliance with regulatory standards.
• Provide documentation and support for all programming activities, including maintaining version control.
• Assist in the preparation of statistical analysis plans and regulatory submissions as needed.

Requirements

Qualifications