About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
This is an exciting opportunity to lead a dynamic and forward-thinking Marketing team, driving meaningful impact within the clinical research industry. You will thrive in a stimulating environment that values innovation, collaboration, and continuous growth—both personal and professional.

As the leader for Marketing at Excelya, you will be responsible for defining and executing our global marketing strategy in full alignment with the company’s strategic objectives. In this key role, you will enhance Excelya’s brand presence, empower and equip our commercial teams with powerful marketing support, and lead your team in data-driven initiatives that shape the future of our organization.

Requirements

Main Responsibilities

Mercier Consultancy MD is excited to offer an opportunity for Danish Speaking Customer Service Representatives in the Information Technology (IT) industry. This role is perfect for individuals who are tech-savvy and passionate about providing exceptional customer service. As a representative, you will assist clients with their IT inquiries and ensure they receive support in Danish.

Key Responsibilities

• Respond to customer inquiries related to IT products, services, and solutions via phone, email, and chat in Danish.
• Assist customers with troubleshooting technical issues and provide guidance on product usage.
• Provide information about new IT solutions, software updates, and available packages.
• Document all customer interactions accurately in the CRM system for follow-up and tracking.
• Collaborate with technical teams to ensure timely resolution of complex issues.
• Stay informed about industry trends and technology advancements to better assist customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for French Speaking Customer Service Representatives in the Hospitality & Tourism industry. This position is ideal for individuals who are passionate about travel and customer service, and who want to share that passion with others. In this role, you will assist clients in planning their travel experiences, providing information and solutions in French to ensure their needs are met with excellence.

Key Responsibilities

• Handle inquiries from customers in French regarding travel arrangements, accommodations, and tourism services via phone, email, and live chat.
• Provide detailed information about destinations, travel packages, and hospitality options.
• Assist customers with booking processes and modifications, including cancellations and refunds.
• Resolve customer concerns and complaints promptly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with travel partners and internal teams to enhance the customer experience.
• Stay updated on industry trends and changes to provide accurate information to clients.

Requirements

Join our dynamic team at Mercier Consultancy MD as an Italian Speaking Customer Service Representative in the thriving finance industry! If you're passionate about delivering exceptional customer experiences and possess a knack for problem-solving, we want to hear from you. In this role, you will be the face of our company, assisting clients with their financial inquiries while ensuring they feel valued and understood.

What You'll Do

• Engage with customers through various channels, providing insights and solutions related to financial products and services in Italian.
• Educate clients on product features, helping them make informed decisions tailored to their financial needs.
• Tackle customer issues with enthusiasm, resolving any concerns promptly and effectively.
• Document interactions accurately to enhance customer experience and support team strategy.
• Foster relationships with clients by providing ongoing support and follow-ups.
• Stay updated on industry trends and company offerings to deliver top-notch service.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for an Italian Customer Support Specialist to join our dynamic team remotely from Greece, with paid relocation available. This position is perfect for individuals who possess exceptional customer service skills and are fluent in Italian. As part of our team, you will assist customers with their inquiries, ensuring a seamless experience while representing our brand with professionalism and enthusiasm.

Key Responsibilities

• Provide top-notch customer support to Italian-speaking clients through various channels, including phone, email, and chat.
• Resolve customer inquiries and issues effectively, ensuring high levels of satisfaction.
• Document customer interactions accurately to maintain records and track inquiries.
• Coordinate with technical teams to address more complex issues when necessary.
• Stay updated on product knowledge and company policies to provide accurate information.
• Participate in ongoing training and development activities to enhance skills.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Safety. You will play a critical part in driving innovation and making an impact in the clinical research space, while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Activities:

• Develop and maintain SAS programs for the reporting and analysis of clinical trial data.
• Collaborate with statisticians and clinical data managers to ensure statistical integrity of the results.
• Conduct exploratory statistical analyses and prepare summary statistics and tables as required.
• Create and validate datasets, ensuring accuracy and consistency across all outputs.
• Support ad-hoc requests for data analysis and create programming specifications.
• Participate in the development of programming practices and standards to improve efficiency and accuracy.
• Document work processes and ensure compliance with regulatory standards.
• Assist in the preparation of regulatory submissions as needed.

Requirements

About You

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

We are looking for a Data Manager - Research to join our talented team and play a key role in managing clinical data for various research projects, ensuring high quality and consistency across all data collected.

Main Responsibilities:

Organize and improve data quality per rules set by Data Owner.

• Document data, metadata, lifecycle (catalog, contracts, process map)
• Apply data quality rules, automate, monitor flows/reporting
• Implement data integrity rules
• Ingest data to cloud platform (GCP), communicate with stakeholders
• Integrate new assets, Write data transfer specs; Perform quality controls
• Handle data access/migration/archiving
• Apply licensing terms for external data; Main contact for external data providers
• Harmonize/standardize/prepare data for analysis
• Share best practices with the DM community

Deliverables:

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

About the Job

We are seeking a Data Manager – CMC (Chemistry, Manufacturing, and Controls) to support our commitment to high-quality products. In this vital role, you will oversee and ensure the integrity of data generated. You will work closely with research and project teams to deliver actionable insights through rigorous data management practices.

Main Activities:

Organize and improve data quality per rules set by Data Owner.

About the Job

Excelya is looking for a dedicated Data Analyst R&D to join our dynamic Research and Development team. In this role, you will play an essential part in transforming complex data into actionable insights that drive our innovative projects and strategies.

As a Data Analyst, you will collaborate with cross-functional teams to analyze and interpret data from clinical trials, enabling informed decision-making and advancing our mission to improve patient outcomes.

Main Responsibilities:

• Create data visualization solutions.
• Define, specify, build, and/or improve:
• Data structures necessary for storage and analysis: core models, business views, and ad hoc tables (in DBT).
• Reports, dashboards, and data visualizations.
• Unit tests and validation on data preparation, reports, and dashboards.

Deliverables:

• Data preparation: core models, business views, and ad hoc tables (specifications + development and feeding of structures).
• Data analysis and visualization: Data Report, Dashboard, Scoring board, etc.
• Validation reports.

Requirements

About You

We are looking for passionate individuals who thrive in a collaborative environment and are eager to contribute to impactful projects.

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

About the Job

We are seeking an Project Data Manager to strengthen our commitment to delivering high-quality products. In this pivotal role, you will lead quality assurance processes, ensure regulatory compliance, and drive continuous improvement initiatives.

Main Activities: