Mercier Consultancy MD is seeking a dedicated Spanish Speaking Customer Experience Representative to join our team in Athens. This position is perfect for individuals who are enthusiastic about enhancing customer satisfaction and have a passion for providing top-tier service in both Spanish and English. In this role, you will be the face of our company, responsible for ensuring a seamless and enjoyable experience for our Spanish-speaking clients.

Key Responsibilities

• Engage with customers through various channels, including phone, email, and chat, to address inquiries in Spanish.
• Provide personalized assistance to customers regarding products and services, enhancing their overall experience.
• Handle customer complaints and concerns effectively, ensuring resolution and satisfaction.
• Document customer interactions accurately in our CRM system for follow-up and analysis.
• Collaborate with internal teams to improve processes and customer satisfaction rates.
• Stay up-to-date with product knowledge and industry trends to provide accurate information to clients.

Requirements

Next Job Abroad is thrilled to offer an exciting opportunity for a Slovakian Speaking Customer Support Agent to join our dedicated team in the stunning landscape of Greece. This role is perfect for those who are eager to immerse themselves in a new culture while utilizing their language skills in the customer support realm.

As a Customer Support Agent, you will be at the forefront of our mission to provide exceptional service to our Slovakian-speaking customers. We are committed to ensuring a seamless relocation experience, with fully paid relocation assistance to help you transition to your new home in sunny Greece.

Key Responsibilities

• Provide exemplary customer support via live chat, email, and phone to our Slovakian-speaking clientele.
• Assist customers with inquiries, troubleshoot issues, and handle complaints efficiently and courteously.
• Guide customers through our platform and services, enhancing their overall experience.
• Work collaboratively with team members to maintain service quality and meet performance targets.
• Accurate documentation of customer interactions and feedback in the support system.
• Continuously improve your knowledge of our products through ongoing training and workshops.

Requirements

Are you ready to turn your passion for customer service into a thrilling career adventure? Join us at Next Job Abroad as a Dutch Speaking Customer Support Agent in the buzzing iGaming hub of Malta! This is not just a job; it’s an opportunity to immerse yourself in an exciting industry while embracing the vibrant lifestyle of a Mediterranean paradise.

In this role, you'll be the voice of support for our Dutch-speaking players, ensuring they have an unforgettable gaming experience. You’ll answer inquiries, troubleshoot issues, and help guide customers through our fantastic gaming offerings. If you have a charismatic personality, a knack for problem-solving, and a love for all things interactive, we want to hear from you! Plus, we’ll make your transition to Malta easier with our relocation package!