About the Role

FlatGigs is hiring on behalf of a fast-growing fintech innovator that’s reimagining digital experiences in the mobility and financial technology space.
We’re looking for a Product Designer who can translate complex business needs into simple, elegant, and delightful user experiences.

This role is ideal for a designer who thrives in fast-paced environments, understands product strategy, and enjoys designing for both B2B and B2C audiences. You’ll collaborate closely with Product, Engineering, and Marketing teams to shape intuitive user journeys and help define the visual identity of a high-impact digital product.

Key Responsibilities

• Lead end-to-end design of digital products — from research to wireframes, prototypes, and final UI.
• Partner with cross-functional teams to define product goals and user flows.
• Translate technical and financial concepts into accessible, human-centered experiences.
• Conduct user research and usability testing to validate ideas and iterate rapidly.
• Develop and maintain a scalable design system and component library.
• Ensure design consistency across platforms (web, mobile, dashboard).
• Collaborate with engineers to ensure high-quality implementation and design fidelity.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Czech Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing exceptional service in a vital sector. You will be responsible for assisting patients and healthcare providers with inquiries, ensuring they receive the support andInformation they need in Czech.

Key Responsibilities

• Handle customer inquiries related to healthcare services, appointments, and insurance via phone, email, and chat in Czech.
• Provide detailed information on services, procedures, and healthcare plans to patients and clients.
• Assist with scheduling appointments, managing cancellations, and addressing rescheduling requests.
• Resolve customer complaints and concerns with empathy and professionalism.
• Document all interactions accurately in the CRM system, following privacy regulations.
• Collaborate with healthcare professionals and administrative teams to resolve inquiries efficiently.
• Stay informed about healthcare trends, services, and regulations to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for Polish Speaking Customer Service Representatives in the insurance industry. This role is ideal for individuals who are dedicated to providing exceptional service while helping customers navigate their insurance needs. As a representative, you will assist clients in Polish, ensuring they receive the support and information they require regarding their insurance policies.

Key Responsibilities

• Manage customer inquiries related to insurance products, claims, and coverage options via phone, email, and chat in Polish.
• Provide detailed information on policy details, premiums, and benefits to assist customers in making informed decisions.
• Assist clients with the claims process, including filing and follow-up inquiries.
• Resolve issues and complaints in a timely and customer-focused manner, ensuring client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with internal teams to ensure the effective handling of customer requests and inquiries.
• Stay updated on industry trends and company offerings to provide accurate and helpful information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Nordic Speaking Customer Service Representatives in the Insurance industry. This role is ideal for individuals who are passionate about customer service and possess a keen understanding of insurance products. As a representative, you will provide vital support to clients, assisting them with their inquiries and helping them navigate their insurance needs in their native language.

Key Responsibilities

• Manage customer inquiries regarding insurance policies, claims, and products via phone, email, and live chat in a Nordic language.
• Provide clear and concise information about insurance coverage, terms, and benefits to customers.
• Assist clients with the claims process and answer questions related to claim status.
• Resolve customer complaints and issues effectively to ensure a positive customer experience.
• Document all customer interactions accurately in the CRM system for reference and follow-up.
• Collaborate with internal teams to expedite customer requests and enhance service quality.
• Stay informed of industry developments and company offerings to provide accurate information to clients.

Requirements

Mercier Consultancy MD is looking for an Italian Speaking Customer Service Agent to join a dynamic team at a renowned American multinational company. In this role, you will provide critical support to Italian-speaking customers, ensuring their needs are met with utmost professionalism and care, while representing a brand known for its excellence and innovation.

Responsibilities

• Provide assistance to Italian-speaking customers through phone, email, and chat regarding inquiries about products and services.
• Deliver detailed product information, support order placements, and assist with account-related issues.
• Handle customer complaints with grace and empathy, striving to resolve issues effectively and ensure customer satisfaction.
• Document customer interactions in the CRM system accurately for follow-up and quality assurance.
• Collaborate with team members and other departments to improve service delivery and streamline processes.
• Keep up-to-date with product knowledge, company updates, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an opportunity for a French Speaking Customer Service Agent to join a renowned multinational company, with the convenience of working remotely from Greece. This role is tailored for individuals who are passionate about providing exceptional customer service to French-speaking clients, helping them navigate inquiries and concerns with professionalism and care.

Responsibilities

• Handle inquiries from French-speaking customers via phone, email, and chat, ensuring prompt and accurate responses.
• Assist customers with product-related questions, order management, and account inquiries.
• Resolve customer complaints and issues, maintaining high levels of customer satisfaction.
• Document all customer interactions in the CRM system to ensure consistent service delivery.
• Collaborate with team members and other departments to enhance service offerings and efficiency.
• Stay informed about product features, promotions, and company updates to provide informed support.

Requirements

Mercier Consultancy MD is excited to announce a position for Portuguese Speaking Customer Service Representatives for an esteemed American multinational corporation. This role presents an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences while working within a global brand. As a representative, you will assist customers with inquiries in Portuguese, providing support and information in a professional and friendly manner.

Key Responsibilities

• Address customer inquiries and concerns via phone, email, and chat in Portuguese, ensuring a high level of service.
• Provide detailed information about products, services, and company policies.
• Assist customers with order processing, billing inquiries, and account management.
• Resolve issues promptly and effectively, striving for customer satisfaction in every interaction.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless customer experience.
• Stay updated on product offerings and company updates to provide accurate information to customers.

Requirements

Mercier Consultancy MD is pleased to announce an exciting opportunity for Serbian Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who are passionate about property and customer service, and who want to contribute to a dynamic and fast-paced environment. As a representative, you will assist clients with their real estate inquiries and provide exceptional support in Serbian.

Key Responsibilities

• Handle customer inquiries related to real estate listings, property management, and services via phone, email, and chat in Serbian.
• Provide clients with accurate information regarding properties, pricing, and the home buying/renting process.
• Assist customers in scheduling viewings and coordinating with real estate agents.
• Resolve issues and address customer concerns with professionalism and empathy.
• Document all customer interactions in our CRM system and maintain accurate records.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on real estate market trends and property regulations to provide informed assistance.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Serbian Speaking Customer Service Representatives in the Pharmaceuticals industry. If you have a passion for helping others and a keen interest in healthcare, this role is designed for you. As a customer service representative, you will assist customers with inquiries related to pharmaceutical products and services, ensuring they receive the best possible support in Serbian.

Key Responsibilities

• Manage customer inquiries regarding pharmaceutical products, prescriptions, and services via phone, email, and live chat in Serbian.
• Provide accurate information on product availability, dosage, pricing, and usage instructions.
• Assist customers with prescription refills, order tracking, and any necessary changes to their orders.
• Address and resolve customer complaints and concerns with professionalism and empathy.
• Document all customer interactions clearly and accurately in the CRM system for compliance and follow-up purposes.
• Collaborate with pharmacy staff and other departments to ensure comprehensive customer support.
• Stay informed about pharmaceutical products and industry regulations to provide reliable and up-to-date information.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Serbian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals passionate about providing excellent support and guidance to clients in the construction sector. You will be instrumental in helping customers navigate their inquiries, ensuring their needs are met with professionalism and expertise while communicating in Serbian.

Key Responsibilities

• Provide outstanding customer service by handling inquiries regarding construction projects, products, and services through phone, email, and chat in Serbian.
• Assist clients with understanding project specifications, timelines, and related documentation.
• Address customer concerns and complaints with empathy and efficiency to ensure satisfaction.
• Document interactions accurately and maintain records within the CRM system for database integrity.
• Collaborate with internal teams, including project managers and technical staff, to provide timely solutions.
• Stay informed about industry trends and updates to enhance customer service quality.

Requirements