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Manager, Process Optimization

posted by: spj_bot

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada. 

Our platform helps businesses close more sales by offering customers affordable monthly payment options for their next big home improvement, vehicle or retail purchase. 

We are small enough that you can make an impact within the company and large enough to make an impact in the market.

Financeit is a company where collaboration, inclusivity, fairness, and respect aren’t just ideas that get talked about, but are part of who we are. If such a workplace intrigues you, we hope you’ll join us.

About the role:

Reporting to the Director of Process Management & Optimization, the Manager, Process Optimization is the "guardian" of our most critical workflows. You love solving problems, hunting for inefficiencies, and ensuring that our customer promises are kept every single time.

In this role, you will have direct ownership of the lending journey. You will be responsible for ensuring our processes are not only efficient and scalable but also rigorously controlled. You’ll be part of a team responsible for ensuring Financeit’s continued ability to scale without adding unnecessary friction or risk.

What you’ll do:

Job Skills

map performance management numbers leadership customer experience presented risk management point of sale lean six sigma phone interview process improvement sales regulatory requirement agile business process people management scalable process management mitigation funnel development programs management visual sql dashboards continuous improvement adoptable financing investigator tableau operational excellence management tools process optimization root causes performance based virtual event best practices dips business continuity collaboration standard operating procedure workflows operations massage empathy read financial institution design test purchase adding resilient BPM dashboard collaborative product engineering risk assessments scale business process management internal standards customer journey root cause analysis manager process plans b manage track
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