Mercier Consultancy MD is seeking an enthusiastic Italian Customer Support Specialist specializing in Digital Advertising to join our team in Athens. This role is ideal for individuals who are passionate about digital marketing and possess excellent communication skills in Italian. You will play a crucial role in assisting clients with their digital advertising campaigns, ensuring they achieve their goals while fostering strong relationships.

Key Responsibilities

• Provide exceptional customer support to Italian-speaking clients in the digital advertising sector via phone, email, and chat.
• Assist clients in understanding and optimizing their digital advertising campaigns.
• Resolve inquiries related to digital marketing tools and strategies effectively.
• Document and escalate issues to the technical team when necessary.
• Conduct follow-ups with clients to ensure satisfaction and campaign success.
• Stay informed about industry trends and best practices in digital advertising.

Requirements

Mercier Consultancy MD is proud to offer an exciting opportunity for German Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and a keen interest in transportation solutions, this role is designed for you. You will play a crucial role in assisting customers with their transportation needs while delivering exceptional service in German.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in German.
• Provide information on shipping options, expected delivery times, and service regulations.
• Assist customers with booking processes, changes, and cancellations of services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce an opening for German Speaking Customer Service Representatives in the manufacturing industry. This position offers a unique opportunity for individuals who are interested in the technical aspects of manufacturing and are committed to providing exceptional customer support. In this role, you will assist clients in addressing their inquiries and concerns regarding products, services, and order management, all while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries related to manufacturing products and services via phone, email, and live chat in German.
• Provide detailed information about product specifications, pricing, and order status.
• Assist customers with order placements, modifications, and troubleshooting any issues that may arise.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with the logistics and production teams to ensure timely delivery and service quality.
• Stay updated on manufacturing processes and product offerings to provide comprehensive support.

Requirements

Mercier Consultancy MD is excited to announce a position for German Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are motivated by the challenges of the logistics field and are committed to delivering outstanding customer service. As part of our dynamic team, you will assist clients in navigating their inquiries related to shipping, warehousing, and supply chain management while providing support in German.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and supply chain processes via phone, email, and chat in German.
• Provide accurate information on shipping rates, timelines, and customs regulations.
• Assist customers in resolving logistical issues and coordinating solutions effectively.
• Document customer interactions and maintain records in our CRM system.
• Collaborate with internal teams to ensure timely communication and service resolution.
• Stay informed about industry trends and best practices to better assist our clients.

Requirements

Mercier Consultancy MD is pleased to announce a new opening for German Speaking Customer Service Representatives in the insurance industry. This role is tailored for individuals who are customer-oriented and passionate about providing outstanding service. As a key team member, you will assist clients with inquiries regarding their insurance policies, coverage options, and claims processing, ensuring a smooth and positive experience.

Key Responsibilities

• Address customer inquiries regarding insurance products and services via phone, email, and chat in German.
• Provide detailed information about policy features, benefits, and coverage options.
• Assist clients in filing claims and resolving any issues that may arise during the claims process.
• Document customer interactions accurately and efficiently in the CRM system.
• Collaborate with claims adjusters and underwriting teams to ensure timely resolution of customer issues.
• Stay up-to-date with insurance regulations and company offerings to provide accurate information.

Requirements

• Υποστήριξη Εμπορικής Διεύθυνσης & Πωλήσεων: Διαχείριση θεμάτων presales, εξυπηρέτηση πελατών και παραγγελιών.
• Αρχειοθέτηση & Διαχείριση Διαγωνισμών: Συλλογή και οργάνωση αρχείων από πλατφόρμες, δημιουργία και τήρηση σχετικών φακέλων.
• Ενημέρωση Ομάδων: Στενή συνεργασία με Commercial, Bid, Legal, Finance, Procurement και Διοίκηση για τον συντονισμό ενεργειών.
• Ιδιωτικός Τομέας: Σύνταξη τεχνικών και οικονομικών προσφορών, καθώς και διαχείριση και οργάνωση σχετικών αρχείων.
• Δημόσιος Τομέας: Άνοιγμα φακέλου και διαχείριση αρχείων, συντονισμός με Bid (τεχνικό σκέλος), Legal (νομικό/οικονομικό σκέλος) και Διοίκηση.
• Υποστηρικτικά Έγγραφα: Διαχείριση εγγυητικών επιστολών, νομιμοποιητικών εγγράφων, μεταφράσεων, διευκρινίσεων και παρατάσεων.
• Υποβολή Διαγωνισμών: Διασφάλιση έγκαιρης και ορθής υποβολής σε συνεργασία με τις ομάδες Bid και Account Managers.
• Παρακολούθηση Μετά την Υποβολή: Ενημέρωση για αποσφράγιση προσφορών, διαχείριση διευκρινιστικών ερωτήσεων και υλοποίηση απαιτούμενων ενεργειών.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the social media industry. This role is ideal for energetic individuals who are passionate about digital communication and social networking. As a representative, you will engage with customers in German, providing support and solutions for their inquiries regarding our social media platforms, ensuring they have the best possible experience.

Key Responsibilities

• Handle customer inquiries related to social media services, features, and troubleshooting via phone, email, and chat in German.
• Provide prompt and accurate responses to user questions and concerns regarding their accounts and usage.
• Assist users in navigating the platform and resolving technical issues.
• Document all customer interactions and maintain accurate records in the system.
• Collaborate with internal teams to address user feedback and improve service delivery.
• Stay updated on industry trends and platform changes to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opportunity for German Speaking Customer Service Representatives in the retail industry. This is a fantastic chance for individuals who are enthusiastic about providing exceptional service and are fluent in German. In this role, you will be the first point of contact for our customers, assisting them with inquiries and ensuring they have a seamless and enjoyable shopping experience.

Key Responsibilities

• Respond promptly to customer inquiries about products, orders, and services via phone, email, and live chat in German.
• Provide information regarding product availability, pricing, promotions, and store policies.
• Assist customers with their orders, returns, and exchanges while ensuring compliance with company policies.
• Maintain a positive and professional attitude while engaging with customers.
• Document customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with team members to enhance service offerings and improve customer experience.
• Stay updated on product knowledge and retail trends to better assist customers.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives in the real estate industry. This role is perfect for individuals who are passionate about real estate and enjoy helping clients navigate their property inquiries. As a member of our team, you will provide exceptional service to both prospective buyers and current clients by communicating effectively in German.

Key Responsibilities

• Handle inquiries from customers regarding real estate listings, property details, and services via phone, email, and chat in German.
• Assist clients with their inquiries about buying, selling, and renting properties.
• Provide accurate information on market trends, pricing, and legal requirements.
• Document interactions with clients and maintain detailed records in the CRM system.
• Address customer complaints and concerns with professionalism and efficiency.
• Collaborate with real estate agents and teams to ensure a seamless customer experience.
• Stay knowledgeable about the real estate market and company offerings to provide informed assistance.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for German Speaking Customer Service Representatives in the Hospitality & Tourism industry. Join our dedicated team and play a vital role in enhancing the experience of travelers and guests. In this position, you will utilize your German language skills to assist customers with their inquiries, bookings, and provide exceptional support throughout their journey.

Key Responsibilities

• Handle customer inquiries related to hospitality services, travel bookings, and tourism information via phone, email, and chat in German.
• Provide knowledgeable assistance regarding hotel accommodations, itineraries, and local attractions.
• Resolve customer complaints and issues with professionalism and a positive attitude.
• Document customer interactions and keep records up to date in the CRM system.
• Work closely with hotel partners and service providers to ensure customer satisfaction.
• Stay informed about the latest trends within the hospitality and tourism industry.

Requirements