Als Pre Sales Consultant binnen het CE team van HSO ben jij de specialist op het gebied van Microsoft Dynamics 365 Customer Engagement (CRM). Je werkt nauw samen met het salesteam en experts op het gebied van Customer Engagement en adviseert klanten en prospects over de optimale CRM oplossingen die hun commerciële processen versterken. Je analyseert klantbehoeften en vertaalt deze naar innovatieve, schaalbare Microsoft gebaseerde oplossingen voor sales, marketing en customer service. Ben jij op zoek naar een rol waar je creativiteit, commercie en structuur samen laat komen in een energiek team? Kom langs om kennis te maken!  

Jouw verantwoordelijkheden 
• Adviseren van klanten en prospects over CRM strategieën, customer experience en procesoptimalisatie binnen het Microsoft platform; 
• Ondersteunen van het salesproces door middel van solution design, demonstraties en proof of concepts; 
• Samenwerken met interne teams en Microsoft experts om toekomstbestendige oplossingen te ontwikkelen; 
• Opstellen van offertes en RFP’s met een duidelijke onderbouwing van onze CRM oplossingen; 
• Optreden als trusted advisor en thought leader binnen het domein van Customer Engagement. 
 

Requirements

Functieomschrijving
Als functioneel CRM consultant ben je verantwoordelijk voor het leveren van hoogwaardige consultancydiensten op het gebied van met name Dynamics 365 Marketing, Sales en Customer Service (CRM). Je speelt een cruciale rol bij het onderhouden en optimaliseren van bedrijfsprocessen, met een focus op het CRM -domein. 

CE- Klantenteam
Je bent onderdeel van een klantteam (ca 15 collega’s) waarbij je gezamenlijk verantwoordelijk bent voor de klanten die in het team bediend worden. Je doet het dus niet alleen, je neemt deel aan sprints/projecten om de lifecycle van onze klanten optimaal te leren kennen en te bedienen. Naast het afhandelen van verstoringen en wijzigingsverzoeken/optimalisaties geef je dus ook advies om de klantprocessen te optimaliseren. Jij weet onze klanten iedere dag weer blij te maken door te komen met dé oplossing waarmee zij geholpen zijn. Hou je van veel klantcontant, ben je proactief, vind je het leuk om te analyseren, klanten te adviseren en je creativiteit aan te wenden om problemen op te lossen en processen te optimaliseren, dan is dit jouw droombaan! 

Verantwoordelijkheden

Als functioneel CRM consultant ben je verantwoordelijk voor het leveren van hoogwaardige consultancydiensten op het gebied van met name Dynamics 365 Marketing, Sales en Customer Service (CRM). Je speelt een cruciale rol bij het onderhouden en optimaliseren van bedrijfsprocessen, met een focus op het CRM -domein. 

CE- Klantenteam
Je bent onderdeel van een klantteam (ca 15 collega’s) waarbij je gezamenlijk verantwoordelijk bent voor de klanten die in het team bediend worden. Je doet het dus niet alleen, je neemt deel aan sprints/projecten om de lifecycle van onze klanten optimaal te leren kennen en te bedienen. Naast het afhandelen van verstoringen en wijzigingsverzoeken/optimalisaties geef je dus ook advies om de klantprocessen te optimaliseren. 

Jij weet onze klanten iedere dag weer blij te maken door te komen met dé oplossing waarmee zij geholpen zijn. Hou je van veel klantcontant, ben je proactief, vind je het leuk om te analyseren, klanten te adviseren en je creativiteit aan te wenden om problemen op te lossen en processen te optimaliseren, dan is dit jouw droombaan! 

Verantwoordelijkheden

We are looking for a Customer Success Manager / VIP Sales who will help us build strong relationships with key clients, increase sales, and provide a high level of service. If you know how to sell, find a personal approach to clients, and want to work in a fast-growing crypto industry — this role is for you!

Responsibilities:

• Actively sell GoMining products and services to VIP clients using a personal approach.
• Build trust with clients, understand their needs, and offer the right solutions.
• Provide premium support and help clients quickly via chat, messengers, and email.
• Work with CRM systems (HubSpot, Salesforce, etc.), update the client base, and track all interactions and deals.
• Work with marketing and product teams to improve the client experience.
• Analyze client behavior and suggest ways to increase their activity and LTV.
• Make sure all client requests are completed and satisfaction stays high.
• Find opportunities for upsell and cross-sell with existing clients.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Swedish Speaking Customer Service Representatives in a leading Health Technology Company based in Greece. This role is ideal for proactive individuals who are passionate about health technology and dedicated to providing exceptional customer support. As part of our dynamic team, you will assist clients and healthcare professionals in navigating our health technology solutions in Swedish.

Key Responsibilities

• Respond to customer inquiries regarding health technology products, services, and support via phone, email, and chat in Swedish.
• Guide customers through product features, usage, and troubleshooting of technical issues.
• Assist healthcare professionals in understanding and utilizing health technology solutions effectively.
• Document and maintain accurate records of customer interactions in our CRM system.
• Collaborate with technical teams to resolve complex issues and improve customer satisfaction.
• Stay informed about industry developments and product updates to provide precise assistance.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Portuguese Speakers looking for jobs in Greece! We offer a fully paid relocation package to support you in making this dynamic move. If you are passionate about providing excellent customer service and have strong communication skills in Portuguese, we want you to join our team!

Key Responsibilities

• Engage with Portuguese-speaking customers via phone, email, and chat, providing exceptional support and assistance.
• Address inquiries, assist with product information, and resolve issues efficiently to ensure customer satisfaction.
• Document customer interactions accurately in our database and maintain up-to-date records.
• Collaborate with cross-functional teams to improve the overall customer experience and workflow.
• Stay informed about our products and services to offer knowledgeable assistance to clients.
• Participate in training and development opportunities to grow your skills and advance your career.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company in Greece. This position is perfect for dynamic individuals passionate about customer service and committed to helping clients navigate their inquiries regarding tobacco products and services in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products and services via phone, email, and chat in Portuguese.
• Provide information on product features, availability, and promotions, ensuring compliance with local regulations.
• Assist customers in understanding the company's offerings and navigating any service-related issues.
• Resolve customer complaints and issues effectively and professionally.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Stay updated on industry trends and regulations affecting tobacco products to provide accurate information.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives for a leading tobacco company, based in Athens, Greece. If you are passionate about providing outstanding customer service and enjoy working in a dynamic environment, this position is for you! In this role, you will assist customers with their inquiries and concerns regarding tobacco products, all while communicating in Portuguese.

Key Responsibilities

• Manage customer inquiries related to tobacco products, brands, and services via phone, email, and live chat in Portuguese.
• Provide accurate information on product availability, promotions, and company policies.
• Assist customers with order management and resolve any issues connected to their purchases.
• Document customer interactions thoroughly in the CRM system to ensure effective follow-up
• Collaborate with internal teams to address service challenges and enhance customer satisfaction.
• Stay updated on industry trends and product innovations to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to offer exciting opportunities for Polish Speaking professionals to join our team in Sofia, Bulgaria! With a fully paid relocation package, this is perfect for individuals looking to advance their career while experiencing the rich culture and vibrant lifestyle Bulgaria has to offer. In this role, you will be instrumental in providing outstanding service and support to our Polish-speaking clients, ensuring their needs are met with excellence.

Key Responsibilities

• Engage with Polish-speaking clients through various channels, providing information, assistance, and support as needed.
• Address customer inquiries and concerns effectively, ensuring high levels of client satisfaction.
• Document all interactions accurately within our CRM system for tracking and reporting purposes.
• Collaborate with teams across the organization to enhance customer engagement practices.
• Stay informed about products, services, and market trends to offer well-rounded advice to customers.
• Participate in training and development initiatives to improve your skills and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for Polish Speaking Customer Service Representatives for a leading Imaging and Electronics Company based in Greece. This position is ideal for individuals who are passionate about technology and dedicated to providing an exceptional customer experience. As a customer service representative, you will engage with clients in Polish, assisting them with their inquiries and supporting their needs related to imaging and electronic products.

Key Responsibilities

• Manage customer inquiries regarding imaging and electronic products, including specifications, troubleshooting, and order status via phone, email, and live chat in Polish.
• Provide detailed product information, including features, pricing, and promotions.
• Assist customers with technical support, product returns, and warranty claims.
• Resolve customer complaints effectively and efficiently while ensuring a high level of satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with technical teams to provide timely solutions and updates to customers.
• Stay informed about new products, technologies, and industry trends to enhance customer interactions.

Requirements