Mercier Consultancy is delighted to offer a rewarding opportunity for a Danish Speaking Customer Service Agent to work in beautiful Greece! This position not only allows you to engage with a range of customers but also provides a chance to live and work in a vibrant cultural setting while delivering exceptional service.

Responsibilities

• Support Danish-speaking customers via phone, email, and chat by responding to inquiries related to products and services.
• Provide detailed product information and assist customers in navigating their concerns effectively.
• Resolve customer complaints promptly while maintaining a strong focus on customer satisfaction.
• Document customer interactions accurately within the CRM system to facilitate follow-ups and service improvements.
• Collaborate with other departments to enhance the customer experience and ensure smooth service delivery.
• Stay updated on promotions, product launches, and company policies to provide informed support.

Requirements

About Octopus by RTG

Octopus by RTG is the tech hiring and outsourcing arm of Robusta Technology Group, dedicated to connecting exceptional tech talent with top-tier organizations across the MENA, GCC, Europe, the US, and Canada. We specialize in building strong, long-term partnerships between skilled professionals and innovative companies. Our mission is to empower growth, innovation, and excellence by matching the right talent with the right opportunities.

Currently, we are hiring a Data Warehouse Senior Consultant for one of our partner organizations in KSA, offering the opportunity to contribute to exciting projects within a dynamic and forward-thinking environment.

Job Purpose
The Data Warehouse Senior Consultant is responsible for overseeing, coordinating, and supporting the implementation and operation of the organization’s enterprise Data Warehouse built on Microsoft Fabric. The platform leverages Data Factory, Synapse, and Power BI for data integration, modeling, and visualization. This role ensures effective collaboration with external implementation vendors, validates solution design, and builds internal data capabilities through knowledge transfer during the project phase. After implementation, the role will manage ongoing operations, governance, and performance of the Data Warehouse.

Join the vibrant team at Mercier Consultancy MD as a Nederlandstalige Sales Medewerker (Inbound) and take advantage of the remote working opportunity from beautiful Greece! ☀️
We are seeking enthusiastic Dutch-speaking sales professionals who are passionate about customer service and sales to assist our inbound inquiries effectively and efficiently.

Key Responsibilities

• Handle incoming sales calls and inquiries from potential clients in a professional and engaging manner.
• Provide information about our products and services, helping clients find the best solutions for their needs.
• Assist with the processing of customer orders and follow up to ensure satisfaction.
• Maintain and update customer records in the CRM, ensuring accurate and timely information.
• Collaborate with the sales team to achieve sales goals and contribute to broader company objectives.
• Continuously learn about our products, market trends, and customer preferences to provide the best assistance.

Requirements

Mercier Consultancy MD is looking for a Nederlandstalige Customer Support Medewerker (Dutch-speaking Customer Support Representative) to join our team. This fully remote position allows you to work from the comfort of your home in Greece while providing outstanding support to our Dutch-speaking clients. If you are passionate about customer service and enjoy helping others, this role is a fantastic opportunity for you.

Key Responsibilities

• Bied uitstekende klantenservice aan Nederlandstalige cliënten via verschillende communicatiekanalen, waaronder telefoon, e-mail en chat.
• Beantwoord vragen met betrekking tot producten, diensten en bedrijfsbeleid snel en nauwkeurig.
• Effectief klachten en problemen van klanten oplossen om een hoge klanttevredenheid te waarborgen.
• Documenteer alle klantinteracties zorgvuldig in ons CRM-systeem.
• Werk samen met verschillende teams om oplossingen te bieden en de servicekwaliteit te verbeteren.
• Blijf op de hoogte van productinformatie en branchetrends om klantondersteuning te optimaliseren.

Requirements

Mercier Consultancy MD is op zoek naar een Nederlandstalige Customer Support Medewerker (Fraude & Betalingen) in het prachtige Athene, Griekenland. In deze rol ben je verantwoordelijk voor het bieden van uitzonderlijke ondersteuning aan onze Nederlandse klanten, met een specifieke focus op fraudepreventie en betalingskwesties. Je speelt een cruciale rol in het waarborgen van veilige en betrouwbare transacties.

Belangrijkste Verantwoordelijkheden

• Verlenen van ondersteuning aan Nederlandstalige klanten via telefoon, e-mail en chat bij vragen over fraudepreventie en betalingen.
• Behandelen van klantklachten en zorgen, met de focus op het oplossen van problemen en het verbeteren van de klanttevredenheid.
• Documenteren van klantinteracties nauwkeurig in ons CRM-systeem voor continue verbetering.
• Werken aan de identificatie en preventie van frauduleuze activiteiten door verdachte transacties te analyseren.
• Samenwerken met verschillende afdelingen om klanten de best mogelijke oplossingen te bieden.
• Op de hoogte blijven van productinformatie en trends in de betalingsindustrie voor betere klantenservice.

Requirements

Mercier Consultancy MD is pleased to announce a vacancy for a Nederlandstalige Customer Support Medewerker (Dutch-Speaking Customer Support Representative) in the automotive sector. This is a fantastic opportunity for individuals passionate about providing top-notch customer service in the automotive industry, where you will assist Dutch-speaking clients with their inquiries and support their needs effectively.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients in the automotive sector via phone, email, and chat.
• Assist customers with inquiries about automotive products, services, and company policies.
• Resolve customer issues and complaints quickly and efficiently to ensure satisfaction.
• Document all customer interactions accurately in our CRM system for continuous improvement.
• Collaborate with various departments to provide comprehensive solutions for customer needs.
• Stay up-to-date with automotive industry trends and product knowledge to enhance customer interactions.

Requirements

Mercier Consultancy MD is op zoek naar een Nederlandstalige After-Sales Consultant voor een uitdagende functie die op afstand in Griekenland wordt uitgevoerd. Als jij vloeiend Nederlands spreekt en een passie hebt voor klanttevredenheid, dan is deze rol ideaal voor jou. In deze functie ben je verantwoordelijk voor het waarborgen van de klanttevredenheid na de verkoop en bied je professioneel advies en ondersteuning tijdens het gehele after-sales proces.

Belangrijkste Verantwoordelijkheden

• Uitstekende ondersteuning bieden aan Nederlandstalige klanten na hun aankoop, waarbij vragen en zorgen snel en professioneel worden afgehandeld.
• Klanten bijstaan met productgerelateerde problemen en ervoor zorgen dat deze tijdig worden opgelost, waardoor hun algehele ervaring wordt verbeterd.
• Gedetailleerde verslagen van klantinteracties bijhouden en opvolgen om volledige tevredenheid te garanderen.
• Samenwerken met andere afdelingen, zoals verkoop en technische ondersteuning, om complexe klantproblemen effectief op te lossen.
• Feedback en inzichten van klanten verzamelen om diensten en producten te verbeteren.
• Continu leren om op de hoogte te blijven van productaanbiedingen en trends in de sector.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for a German Speaking Customer Service Agent / Recruiter based in Greece! This role blends exceptional customer service with recruitment responsibilities, allowing you to engage directly with customers while actively contributing to talent acquisition efforts—all from the stunning backdrop of Greece.

Your Key Responsibilities:

• Deliver outstanding customer service to German-speaking clients, addressing their inquiries and ensuring a delightful experience.
• Engage in recruitment activities by sourcing, interviewing, and onboarding candidates for various positions.
• Understand client needs thoroughly to connect them with the most suitable talent effectively.
• Manage customer interactions through various platforms, including phone, email, and chat, while maintaining a friendly and professional demeanor.
• Collaborate with hiring managers to clarify job requirements and effectively identify the best candidates.
• Document all customer interactions and recruitment processes accurately in our CRM system.
• Keep updated on the latest trends in customer service and recruitment to continuously improve your skills and service delivery.

Requirements

Mercier Consultancy MD is excited to present an opportunity for a Finnish IT/Customer Service Agent to join our team in Athens, Greece, with fully paid relocation! If you are passionate about technology and customer service, this role is perfect for you. Embrace the chance to work in a vibrant city while assisting Finnish-speaking customers with their IT and service-related queries.

Key Responsibilities

• Offer comprehensive IT support to Finnish-speaking customers through various channels, including phone, email, and chat.
• Diagnose and resolve technical issues related to our products and services, ensuring customer satisfaction.
• Provide clear and concise instructions to customers, guiding them through troubleshooting processes.
• Document customer interactions and technical issues accurately in the CRM system for future reference.
• Collaborate with technical teams to escalate and resolve complex issues effectively.
• Stay well-informed about our product offerings, updates, and industry trends to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer the position of Finnish Customer Support Specialist, allowing you to work remotely from Greece with a paid relocation package! This role is perfect for enthusiastic individuals who are fluent in Finnish and are dedicated to providing outstanding customer service. You will be a vital part of our customer support team, assisting Finnish-speaking clients and ensuring they have an exceptional experience.

Key Responsibilities

• Provide top-notch customer support to Finnish-speaking clients across various channels, including email, phone, and chat.
• Assist customers with their inquiries, troubleshooting issues and providing prompt solutions.
• Document all customer interactions and follow up as necessary to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues and improve service quality.
• Stay updated on product offerings and company policies to provide accurate support to customers.
• Engage in continuous learning through training and development programs.

Requirements