German Speaking Customer Service for SaaS Company - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading SaaS (Software as a Service) company located in Athens. This role is perfect for individuals who have a passion for technology and customer service. As a representative, you will assist clients with their software inquiries and provide support in German, ensuring they have a seamless experience with our SaaS products.
Key Responsibilities
- Respond to customer inquiries regarding the SaaS platform, including features, billing, and technical support via phone, email, and live chat in German.
- Provide guidance on software usage and troubleshoot customer issues to achieve high satisfaction levels.
- Document all interactions with clients in the CRM system for accurate tracking and follow-up.
- Collaborate with development and technical support teams to resolve complex customer issues.
- Keep updated on product developments and enhancements to offer informed assistance to customers.
- Educate customers on best practices and usage tips to maximize their experience with the software.
Requirements