Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

We are seeking an experienced Senior Microsoft Dynamics 365 CRM Consultant to lead the design, configuration, customization, and deployment of Dynamics 365 CRM solutions. This role requires strong functional and technical expertise, along with excellent client-facing and leadership skills.

You will work closely with business stakeholders to translate requirements into scalable, secure, and high-performing CRM solutions using Microsoft Dynamics 365 Sales, Customer Service, and the Power Platform.

This is a senior-level consulting role ideal for professionals with hands-on implementation experience and a strong understanding of CRM architecture and integrations.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview

We are looking for a skilled Microsoft Dynamics 365 CRM Developer to design, develop, customize, and integrate Dynamics 365 CRM solutions. This role focuses on technical implementation, system enhancements, integrations, and performance optimization while ensuring adherence to Microsoft best practices.

The ideal candidate will have strong experience in C#, .NET, JavaScript, Power Platform, and CRM integrations, with the ability to deliver scalable and high-performance solutions.

Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, is seeking to hire a Junior IT Application Consultant.

The role

As a Junior IT Application Consultant at Alumil, you will be a key player in our IT team, providing support and consultancy for various applications used across the company. This role entails collaborating with users to understand their needs, assisting in troubleshooting application issues, and supporting the implementation of IT solutions. You will help ensure that business applications function effectively and meet organizational requirements. Under the supervision of senior consultants, your responsibilities will include gathering user requirements, helping with application testing, participating in training sessions, and documenting processes. This is a full-time position based in our Thessaloniki office, offering a great opportunity for growth and development in the IT field.

Your impact

Join Mercier Consultancy MD as a Polish Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! This is an exciting opportunity for individuals fluent in Polish who are eager to provide exceptional customer service while immersing themselves in a new cultural experience. We offer a fully paid relocation package to help you start this adventure!

Key Responsibilities

• Handle incoming customer inquiries from Polish-speaking clients via phone, email, and chat.
• Provide informative and effective support to address customer questions and concerns.
• Document customer interactions accurately in our CRM system to ensure seamless service.
• Collaborate with team members to identify and implement improvements in customer service processes.
• Participate in professional development training to enhance service skills and product knowledge.
• Contribute to a positive team environment while striving for high customer satisfaction.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for a Croatian Speaking Customer Support Representative in the travel and hospitality sector, based in the vibrant city of Athens. In this role, you will be the first point of contact for Croatian-speaking clients, ensuring they receive top-notch support as they plan their travel experiences.

Key Responsibilities

• Assist Croatian-speaking customers with their travel inquiries via phone, email, and chat regarding hospitality services.
• Provide accurate information on accommodations, reservations, and local attractions to enhance the customer experience.
• Handle bookings and modifications, ensuring an efficient and seamless process for clients.
• Resolve inquiries, issues, and complaints effectively to maintain high customer satisfaction levels.
• Document customer interactions and maintain accurate records in our CRM system.
• Collaborate with internal teams to improve service delivery and address any emerging client needs.
• Stay informed about industry trends and company offerings to provide the best advice and service to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an outstanding opportunity for German Speaking Customer Service Professionals to work in Sofia, Bulgaria. This position includes a fully paid relocation package, making it easier for you to embark on this exciting journey while enriching your career. We are seeking motivated individuals who are committed to providing exceptional customer service and thrive in a dynamic international environment.

Key Responsibilities

• Deliver high-quality customer support in German, addressing inquiries and resolving customer issues efficiently.
• Manage and resolve complaints with a focus on customer satisfaction and retention.
• Document all customer interactions accurately in our CRM system.
• Work collaboratively with team members to create a supportive and productive work environment.
• Stay updated on company products and services to provide informed assistance to customers.
• Engage in ongoing training to develop skills and enhance service delivery.

Requirements

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Client Supporter for Booking.com. This exciting opportunity allows you to work in beautiful Greece while assisting German-speaking clients with their travel booking needs. If you are passionate about customer service and have a flair for communication, we want you on our team!

Key Responsibilities

• Provide exceptional client support to German-speaking customers using Booking.com via phone, email, and chat.
• Assist clients with their bookings, inquiries, and any issues they may encounter during the process.
• Resolve concerns quickly and professionally, ensuring a positive experience for all clients.
• Document and track client interactions in our CRM system for effective service management.
• Collaborate with various teams to improve service delivery and address client needs efficiently.
• Stay up-to-date on Booking.com products and features to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the beautiful Greece. This role is perfect for individuals who are passionate about customer service and want to help Dutch-speaking clients with their travel and booking needs, ensuring they have a smooth and enjoyable experience.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and live chat.
• Assist customers with the booking process, including modifications and cancellations to their reservations.
• Troubleshoot and resolve any issues related to bookings to ensure customer satisfaction.
• Document all customer interactions and insights in the CRM system for quality assurance.
• Collaborate with other teams to ensure swift resolutions to complex customer issues.
• Stay informed about the company's services, policies, and promotions to provide accurate information to customers.

Requirements

Join Mercier Consultancy MD as a Danish Speaking Customer Service Agent in the vibrant city of Sofia, Bulgaria! We are offering fully paid relocation for candidates ready to embrace this exciting new opportunity. In this role, you will leverage your Danish language skills to provide exceptional customer service and support, ensuring a positive experience for our clientele.

Key Responsibilities

• Handle incoming inquiries from Danish-speaking customers via phone, email, and live chat.
• Provide effective solutions to customer issues while ensuring satisfaction and retention.
• Document customer interactions and maintain accurate records within our CRM platform.
• Collaborate with team members to enhance the customer experience and streamline processes.
• Stay informed on company products and services to provide clients with relevant advice.
• Work towards achieving individual and team performance targets.

Requirements

Mercier Consultancy MD is delighted to offer a wonderful opportunity for a Croatian Speaking Customer Service Agent for Booking.com, with the added benefit of paid relocation to the picturesque country of Greece. In this role, you will be instrumental in providing top-notch support to Croatian-speaking customers, assisting them with their booking needs and ensuring a smooth and enjoyable travel experience.

Responsibilities

• Handle customer inquiries in Croatian through various channels, including phone, email, and live chat.
• Assist customers with the booking process, as well as modifications and cancellations of their reservations.
• Troubleshoot and resolve issues related to bookings and provide effective solutions to enhance customer satisfaction.
• Document customer interactions and feedback in the CRM system for reference and continuous improvement.
• Collaborate with internal teams to ensure swift resolutions of customer issues and maintain a high level of service.
• Stay updated on company policies, promotions, and products to provide accurate information to customers.

Requirements