Mercier Consultancy MD is looking for a Dutch Speaking Customer Service Agent to join our team in Lisbon, working from home (WFH). In this role, you will be pivotal in providing exceptional support to our Dutch-speaking clients, ensuring that they receive a high level of service that reflects our commitment to excellence.

Responsibilities

• Engage with Dutch-speaking customers through phone, email, and chat, addressing inquiries and providing solutions effectively.
• Assist customers with product information, order placements, account inquiries, and general customer support.
• Resolve customer complaints with professionalism and a focus on achieving customer satisfaction.
• Document all interactions in our CRM system to track customer feedback and ensure quality service delivery.
• Collaborate with internal teams to improve processes and enhance the overall customer experience.
• Stay informed about our services, products, and company policies to provide accurate information to clients.

Requirements

Mercier Consultancy MD is seeking a Dutch Speaking Customer Service Agent for a remote position based in Greece, offering a competitive salary of 1650 Euro per month. In this role, you will be the frontline support for Dutch-speaking customers, providing exceptional service and assistance while working from a beautiful location in Greece.

Responsibilities

• Provide support to Dutch-speaking customers through various channels, including phone, email, and chat, addressing their inquiries and concerns.
• Deliver accurate information regarding products and services, ensuring a seamless customer experience.
• Troubleshoot and resolve customer issues proficiently, striving for maximum satisfaction.
• Maintain detailed documentation of customer interactions in the CRM system to ensure high-quality service delivery.
• Collaborate with team members to share insights and improve overall customer support processes.
• Stay informed about the latest products, services, and industry trends to provide comprehensive assistance.

Requirements

Mercier Consultancy MD is delighted to announce a fantastic opportunity for a Dutch Speaking Customer Service Agent to work remotely from Greece. This position offers a competitive salary of 1650 Euro per month and is ideal for dynamic individuals who are passionate about customer service and want to engage with Dutch-speaking clients from the comfort of their own home.

Responsibilities

• Provide excellent customer service to Dutch-speaking customers via phone, email, and chat, addressing their inquiries and concerns.
• Ensure a deep understanding of the company’s products and services to assist customers effectively.
• Handle and resolve customer complaints with professionalism, aiming for positive outcomes.
• Maintain accurate records of customer interactions in the CRM system for quality assurance and follow-up.
• Work collaboratively with team members to share knowledge and improve service efficiency.
• Stay updated on product information and industry trends to enhance customer interactions.

Requirements

Mercier Consultancy MD is seeking a dedicated Dutch Speaking Appointment Setter to join our growing team remotely from the beautiful country of Greece. This role offers a competitive monthly salary of 1650 Euro and provides an excellent opportunity for individuals who are skilled in communication and eager to connect with potential clients. In this position, you will be responsible for reaching out to prospects and setting appointments for our sales team.

Key Responsibilities

• Initiate contact with Dutch-speaking prospects to identify potential leads for our services.
• Engage prospects through calls, emails, and social media to schedule appointments.
• Maintain detailed records of interactions and appointments in our CRM system.
• Work collaboratively with the sales team to ensure smooth transitions from appointment setting to sales consultations.
• Provide constructive feedback to improve the outreach process and lead generation techniques.
• Stay up-to-date with industry knowledge to effectively communicate our offerings to prospects.

Requirements

Mercier Consultancy MD is thrilled to announce a fantastic opportunity for a Danish Customer Service Agent for a rapidly growing FinTech company. This role offers the unique chance to work in beautiful Greece, with paid relocation included. You will be a key player in delivering top-notch support to our Danish-speaking clients, ensuring they have the best experience with our financial products and services.

Responsibilities

• Support Danish-speaking customers via phone, email, and chat, resolving inquiries related to financial products and services.
• Provide clear and accurate information about account management, transactions, and financial services.
• Assist customers with troubleshooting issues and resolving complaints promptly and professionally.
• Document all customer interactions in the CRM system for quality assurance and follow-up purposes.
• Collaborate with various teams to enhance the customer experience and ensure continuous improvement.
• Stay updated on evolving products, industry trends, and company policies to offer informed support.

Requirements

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Responsibilities

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions.

Octopus is proud to be part of the Robusta Technology Group (RTG), a leading tech consultancy group. With a decade of experience and a successful track record of delivering over 300 projects across Europe, the Middle East, and North America, RTG has established itself as a preferred employer in the Egyptian market. Octopus and Robusta are building a bridge between Europe and Africa, creating tailored hub solutions to connect companies with top talent across the globe.

Job Overview:

The Data Visualization Engineer is responsible for transforming complex datasets into clear, engaging, and actionable visual insights. This role bridges the gap between data analytics and business decision-making by developing interactive dashboards, visual reports, and storytelling solutions that help stakeholders understand data patterns and trends effectively

Responsibilities

Mercier Consultancy MD is thrilled to offer an exciting opportunity to start your sales career abroad! 🌍
We are looking for motivated Dutch/Flemish speakers who are eager to take their professional journey to the next level with a paid relocation to Bulgaria. This position combines business development with a vibrant living environment, where you will be part of a dynamic team aiming at driving sales and growth.

Key Responsibilities

• Engage with potential clients through various channels to introduce our products and services.
• Build and maintain strong relationships with customers to understand their needs and provide tailored solutions.
• Conduct market research to identify new business opportunities and sales leads.
• Collaborate with the sales team to develop sales strategies and achieve targets.
• Document all customer interactions and maintain accurate records in the CRM system.
• Participate in training programs to enhance sales skills and knowledge of the market.
• Adjust to the local culture and assist new clients in navigating our offerings effectively.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for an Italian Speaking Customer Service Agent with a leading international logistics company. This role comes with paid relocation and offers the chance to be part of a dynamic team that plays a crucial role in ensuring excellent service delivery in the logistics sector. You will provide outstanding support to our Italian-speaking clients, assisting them with their logistics queries and needs.

Responsibilities

• Respond to customer inquiries in Italian across multiple platforms including phone, email, and chat.
• Assist clients with logistics solutions, helping them navigate shipping, tracking, and delivery processes.
• Troubleshoot and resolve issues regarding shipping and logistics effectively.
• Document all interactions and customer feedback within the CRM system for quality assurance.
• Collaborate with various departments to ensure timely resolutions of client issues and maintain high service standards.
• Stay informed about industry trends and company services to provide informed advice to customers.

Requirements

Mercier Consultancy MD is seeking a motivated Dutch Speaking Sales Support Agent to join our team in Bulgaria. This role is an excellent opportunity for individuals who are passionate about sales and customer service. As a Sales Support Agent, you will play a vital role in assisting our sales team and ensuring a seamless experience for our Dutch-speaking clients.

Key Responsibilities

• Provide support to the sales team by managing customer inquiries and service requests in Dutch.
• Assist in processing orders, maintaining customer data, and following up on sales leads.
• Prepare sales reports and assist in developing sales strategies to enhance overall performance.
• Collaborate with various departments to ensure a smooth sales process and fulfill customer needs.
• Maintain accurate records of customer interactions in the CRM system.
• Stay informed about product knowledge and industry trends to better assist clients.

Requirements