Mercier Consultancy MD is excited to offer a fantastic opportunity for Danish Speaking Customer Service Representatives for a leading ride-sharing platform, with the unique option to work in beautiful Greece! This role is perfect for individuals who are passionate about customer service and are eager to help others enjoy seamless transportation experiences. As a representative, you will engage with customers in Danish, assisting them with inquiries and ensuring high levels of satisfaction.

Key Responsibilities

• Handle customer inquiries related to ride-sharing services, app functionality, and account management via phone, email, and chat in Danish.
• Provide information to riders and drivers regarding booking processes, payment options, and service areas.
• Resolve customer complaints and technical issues promptly and efficiently, ensuring a positive experience.
• Document all interactions in the CRM system to maintain accurate records and enhance customer support.
• Collaborate with internal teams to improve service delivery and address challenges effectively.
• Stay informed about the ride-sharing industry and company updates to offer relevant assistance to customers.

Requirements

Mercier Consultancy MD is pleased to offer an exciting opportunity for German Speaking Customer Service Representatives to join a leading Mobility Services Company and work in the picturesque setting of Greece. This role is perfect for individuals who are passionate about customer service and are eager to assist clients in navigating mobility solutions while enjoying the unique cultural experience of Greece.

Key Responsibilities

• Provide exceptional customer support to clients seeking mobility services via phone, email, and chat in German.
• Assist customers with inquiries about services, pricing, and availability.
• Help clients navigate the booking process and resolve any issues efficiently.
• Document all customer interactions in the CRM system accurately for follow-up and quality assurance.
• Work collaboratively with other teams to ensure a seamless customer experience.
• Stay informed about the latest mobility solutions and local services to assist customers effectively.
• Maintain a positive and friendly demeanor while handling customer concerns and complaints.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for German Speaking Customer Service Representatives within the Travel & Hospitality sector. This position is perfect for individuals who have a passion for travel and are committed to providing exceptional customer service. As a representative, you will assist clients with their inquiries and help them make the most of their travel experiences, all while communicating effectively in German.

Key Responsibilities

• Handle customer inquiries regarding travel bookings, accommodations, and hospitality services via phone, email, and chat in German.
• Provide detailed information on travel packages, special offers, and itineraries.
• Assist customers with booking modifications, cancellations, and concerns regarding their travel plans.
• Resolve customer complaints and issues promptly to ensure a positive travel experience.
• Document all customer interactions accurately in the CRM system for efficient follow-up and service improvement.
• Collaborate with travel suppliers and internal teams to enhance service delivery and customer satisfaction.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About The Role

The Reservations Supervisor is a key leader responsible for guiding the Reservations Team to deliver efficient operations and an exceptional guest experience. This role focuses on staff development, ensuring the team is well‑equipped to meet guest needs while maintaining strong booking conversion rates. The position emphasises teamwork, clear communication, and operational excellence to create a seamless and enjoyable experience for all guests.

Key responsibilities will include, but not limited to:

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for Booking.com, one of the leading online travel companies. This position is based in Greece and comes with paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece. As a German Speaking Support Agent, you will be responsible for assisting German-speaking customers, ensuring they have a seamless experience while booking their travel accommodations.

Key Responsibilities

• Provide exceptional customer service to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding bookings, cancellations, and modifications.
• Resolve customer complaints effectively and efficiently to ensure satisfaction.
• Accurately document all customer interactions and inquiries in our CRM system.
• Work collaboratively with various departments to address complex inquiries and enhance overall customer experience.
• Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Support Agent to join our team for a prestigious airline based in Athens. This position not only offers a competitive salary but also includes a remarkable €3500 bonus. As a German Speaking Support Agent, you will be tasked with providing exceptional support to our German-speaking customers, ensuring their travel needs are met with utmost care and professionalism.

Key Responsibilities

• Offer outstanding customer service to German-speaking clients through various channels including phone, email, and live chat.
• Assist customers with inquiries regarding flight bookings, cancellations, and scheduling changes.
• Resolve customer issues and complaints in a timely and effective manner to ensure satisfaction.
• Maintain accurate records of customer interactions and inquiries within our CRM system.
• Work closely with other departments to ensure that customer needs and contractual obligations are met.
• Stay updated on airline policies, promotional offers, and travel regulations to provide correct information to customers.

Requirements

Mercier Consultancy MD is thrilled to announce a new job opening for a German Speaking Support Agent at a reputable travel agency based in Greece. This is an exciting opportunity for individuals who are passionate about travel and committed to providing exceptional customer service. In this role, you will assist German-speaking clients in navigating their travel plans and offer support to ensure a smooth and enjoyable experience.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding travel bookings, itineraries, and accommodations.
• Resolve customer complaints and issues promptly, ensuring a high level of satisfaction is maintained.
• Document all customer interactions and inquiries in our CRM system for accurate tracking and follow-up.
• Collaborate with various departments to provide solutions for complex customer issues.
• Stay updated on travel regulations, promotions, and services to provide accurate information to clients.

Requirements

Mercier Consultancy MD is excited to offer a thrilling opportunity for a German Speaking Hospitality Support Agent! This role allows you to work in beautiful Greece, with all relocation costs fully covered. As part of our team, you will provide outstanding support to our German-speaking clients, assisting them with their hospitality needs and ensuring a remarkable customer experience.

Key Responsibilities

• Assist German-speaking clients with their inquiries and bookings through phone, email, and chat.
• Provide detailed information on available accommodations, services, and local attractions to help clients make informed decisions.
• Process reservations accurately, confirming all details to ensure a seamless booking experience.
• Handle customer inquiries and resolve any issues related to bookings professionally and promptly.
• Maintain thorough records of client interactions and reservations in our CRM system.
• Stay informed about hospitality trends and local offerings to provide clients with the best recommendations.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a German Customer Support Representative for the leading booking site specializing in car rentals, based in the picturesque setting of Greece. In this role, you will be pivotal in assisting German-speaking customers navigate the booking process, ensuring they have a smooth and enjoyable experience during their travels.

Key Responsibilities

• Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding car rental bookings, services, and inquiries.
• Respond to customer questions with professionalism and efficiency, providing accurate information about car rental options and policies.
• Effectively handle customer complaints and issues, striving to resolve them in a manner that ensures high satisfaction.
• Document customer interactions in our CRM system, contributing to continuous improvement of our service delivery.
• Collaborate closely with the operations team to ensure seamless coordination and service delivery.
• Stay informed about the latest offers, promotions, and industry trends related to car rentals to provide informed assistance.

Requirements

Join Our Team!

Are you fluent in French and passionate about customer service? Mercier Consultancy MD is excited to offer a fantastic opportunity as a Customer Representative for a leading Airline Company. This role enables you to work in the beautiful surroundings of Greece while supporting customers in their travel journeys.

Your Role:

• Provide outstanding customer support to French-speaking clients, addressing their inquiries and concerns promptly and professionally.
• Communicate effectively through various channels, including phone, email, and chat.
• Assist customers with booking, changes, and cancellations, ensuring a smooth travel experience.
• Collaborate with team members to resolve customer issues efficiently and effectively.

Requirements

• Fluency in French (both written and spoken) is essential for effective communication with clients.
• Strong communication skills and a commitment to providing excellent customer service.
• A background or interest in the airline industry is a plus.
• Self-motivated, organized, and able to thrive in a dynamic environment.
• Willingness to work in Greece and adapt to a new culture.

Benefits