Mercier Consultancy MD is excited to offer an opportunity for French Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is ideal for individuals who are passionate about providing exceptional service and have a strong interest in transportation solutions. As a representative, you will engage with customers and assist them in navigating their transportation needs while communicating effectively in French.

Key Responsibilities

• Manage customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in French.
• Provide accurate information on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process, changes, and cancellations of services.
• Resolve any issues or complaints in a timely and professional manner.
• Document customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is ideal for individuals who are passionate about travel and committed to providing exceptional service to guests and clients. As a representative, you will assist customers with their inquiries, reservations, and experiences, ensuring they receive personalized support in Spanish.

Key Responsibilities

• Manage customer inquiries related to hotel bookings, reservations, travel packages, and tourism services via phone, email, and live chat in Spanish.
• Provide information about various tourist destinations, including accommodations and local attractions.
• Assist customers in the booking process and handle modifications or cancellations smoothly.
• Address customer complaints and resolve issues promptly to ensure guest satisfaction.
• Document customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with various departments to ensure a seamless guest experience.
• Stay updated on hospitality industry trends and local tourism information.

Requirements

Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the aviation industry. This role is ideal for individuals passionate about air travel and dedicated to providing exceptional support to customers. As a representative, you will assist clients with their inquiries, ensuring they have a smooth and enjoyable experience while communicating effectively in Spanish.

Key Responsibilities

• Handle customer inquiries related to aviation services, ticketing, and flight information via phone, email, and chat in Spanish.
• Assist customers with booking flights, managing reservations, and providing information on travel policies.
• Resolve customer issues and complaints effectively, ensuring a positive customer experience.
• Document all customer interactions in our CRM system for accurate record-keeping.
• Collaborate with internal teams to coordinate travel solutions and address service-related concerns.
• Stay informed about airline policies, aviation regulations, and industry trends to assist customers accurately.

Requirements

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. This role is perfect for individuals who are enthusiastic about customer service and have a deep interest in transportation solutions. As a customer service representative, you will provide essential support to clients while ensuring they have a seamless experience in Portuguese.

Key Responsibilities

• Address customer inquiries regarding transportation services, bookings, and schedules via phone, email, and live chat in Portuguese.
• Provide guidance on shipping options, delivery timelines, and service policies.
• Assist customers with the booking process and any changes or cancellations required.
• Resolve any issues or complaints in a timely and satisfactory manner.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with operations and logistics teams to provide customers with real-time updates and information.
• Stay up to date on transportation trends and service offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to announce a position for Polish Speaking Customer Service Representatives in the Transportation industry, particularly within rail and shipping services. If you are looking for a dynamic role that combines customer service excellence with a passion for transportation, this opportunity is for you. You will be responsible for providing top-notch assistance to customers in Polish, helping them navigate their transportation inquiries and requirements.

Key Responsibilities

• Handle customer inquiries related to transportation services, booking processes, and shipping information via phone, email, and live chat in Polish.
• Provide detailed information on service options, pricing, and schedules.
• Assist customers with reservations, changes, and cancellations promptly.
• Resolve customer complaints and issues to ensure satisfaction and loyalty.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with operational and logistics teams to deliver timely information to customers.
• Stay updated on transportation policies, industry trends, and service changes.

Requirements

Alumil is seeking a dynamic and highly skilled Head of Accounting and Finance to lead our financial operations and accounting functions of our subsidiary. This role is critical in providing quantitative and accurate information on cash flows, financial position and performance, liquidity and solvency of the company's business.

Head of Accounting and Finance

About us
At ALUMIL we are building excellence every day.
Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture’s primary focus is on integrity, team spirit, initiative, loyalty and “meraki” (spirited work).

The role:

As Head of Accounting and Finance, you will be responsible for providing quantitative and accurate information on cash flows, financial position and performance, liquidity and solvency of the company's business. You will be located at our premises at Skopje, North Macedonia. Your daily routine includes:

Mercier Consultancy MD is excited to announce a fantastic opportunity for Nordic Speaking Customer Service Representatives in the Transportation industry, focusing on rail, shipping, and logistics. This position is ideal for individuals fluent in one or more Nordic languages (Danish, Norwegian, Finnish, or Swedish) who are passionate about delivering exceptional customer service and support. As a member of our customer service team, you will help clients navigate their transportation needs while providing timely and accurate information.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in Nordic languages.
• Provide detailed information regarding shipping options, delivery timelines, and service regulations.
• Assist customers with booking procedures, changes, and cancellations of transportation services.
• Resolve customer issues and complaints effectively to ensure a positive experience.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Work closely with operational teams to provide real-time updates and solutions to customers.
• Stay informed about transportation trends and service updates relevant to customers.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Italian Speaking Customer Service Representatives in the aviation industry, based in Athens. This position is perfect for individuals who have a passion for aviation and exceptional customer service skills. As part of our team, you will assist passengers and clients with their inquiries, ensuring a smooth and enjoyable experience while communicating effectively in Italian.

Key Responsibilities

• Address customer inquiries regarding flight schedules, ticket bookings, baggage policies, and other aviation-related services via phone, email, and live chat in Italian.
• Provide accurate and timely information while demonstrating a high level of customer care and professionalism.
• Assist customers in resolving issues related to booking changes, cancellations, and complaints.
• Document customer inquiries and interactions in the customer relationship management (CRM) system.
• Work closely with other departments, including operations and technical support, to ensure efficient service delivery.
• Stay updated on airline policies, procedures, and industry trends to provide informed assistance.

Requirements

Mercier Consultancy MD is proud to offer an exciting opportunity for German Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a passion for customer service and a keen interest in transportation solutions, this role is designed for you. You will play a crucial role in assisting customers with their transportation needs while delivering exceptional service in German.

Key Responsibilities

• Handle customer inquiries related to transportation services, scheduling, and pricing via phone, email, and live chat in German.
• Provide information on shipping options, expected delivery times, and service regulations.
• Assist customers with booking processes, changes, and cancellations of services.
• Resolve any issues or complaints promptly, ensuring customer satisfaction.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collaborate with operational teams to provide real-time information to customers.
• Stay informed about transportation trends and service updates to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a position for Dutch Speaking Customer Service Representatives in the transportation industry, specifically focusing on rail and shipping. This role is perfect for individuals who are passionate about travel and logistics and have a strong commitment to providing exceptional customer service. As a key member of our team, you will facilitate communication in Dutch, assisting customers with their transportation needs and inquiries.

Key Responsibilities

• Respond to customer inquiries about transportation services, including rail and shipping options, via phone, email, and chat in Dutch.
• Provide detailed information regarding schedules, ticketing, and shipping logistics.
• Assist customers with booking changes, cancellations, and any related issues.
• Resolve customer complaints in a professional manner, ensuring a positive experience.
• Document all customer interactions accurately and maintain records in the system.
• Collaborate with logistics and customer service teams to ensure efficient service delivery.
• Stay informed about transportation industry trends and changes to enhance customer engagement.

Requirements