Mercier Consultancy MD is excited to announce an opportunity for a Croatian Speaking Travel Customer Service Agent to join our team supporting Booking.com. This role provides a fantastic chance to work in beautiful Greece while helping Croatian-speaking travelers navigate their travel needs. You will be the key point of contact, ensuring clients receive outstanding service as they plan their journeys.

Responsibilities

• Assist Croatian-speaking customers via phone, email, and chat, addressing inquiries related to travel bookings, accommodations, and services offered by Booking.com.
• Provide clear and accurate information, helping customers with booking modifications, cancellations, and resolutions to any issues.
• Document customer interactions and feedback effectively in our CRM system to enhance our service quality.
• Collaborate closely with various internal teams to resolve complex customer issues and ensure customer satisfaction.
• Stay updated on Booking.com’s services, promotions, and travel trends to provide comprehensive support to clients.

Requirements

Join Mercier Consultancy MD as a Croatian Speaking Service Agent for Booking.com, located in beautiful Greece! This role is perfect for individuals who are passionate about travel and customer service, as you will be handling inquiries and assisting Croatian-speaking customers with their bookings and travel-related concerns.

Responsibilities

• Provide top-notch customer service to Croatian-speaking clients via phone, email, and chat.
• Assist customers with booking modifications, cancellations, and inquiries related to their travel arrangements.
• Resolve issues and complaints efficiently, ensuring a seamless customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and share feedback to enhance service quality.
• Stay informed about company policies, promotions, and travel-related updates to assist customers effectively.

Requirements

Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience.

Key Responsibilities

• Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat.
• Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy.
• Provide tailored travel recommendations that align with client preferences and desires.
• Address and resolve customer complaints effectively to ensure satisfaction.
• Document and keep records of client interactions and support requests within our CRM system.
• Keep up-to-date with travel industry trends and company services to provide informed advice to clients.

Requirements

Mercier Consultancy MD is seeking a Polish Speaking Travel Support Advisor to join our vibrant team in beautiful Sofia, Bulgaria! This role is perfect for enthusiastic individuals who are passionate about travel and customer service. You will play an essential role in assisting Polish-speaking clients with their travel needs, ensuring they have a smooth and enjoyable experience while exploring their options.

Key Responsibilities

• Provide exceptional support to Polish-speaking clients via phone, email, and live chat regarding travel inquiries.
• Assist clients with booking processes, modifications, and cancellations, ensuring all details are accurate and handled efficiently.
• Offer personalized travel recommendations and solutions based on client preferences and requirements.
• Address customer complaints effectively and resolve issues to ensure a high level of satisfaction.
• Maintain updated records of client interactions in our CRM system for tracking and analysis purposes.
• Stay informed about travel trends, policies, and company offerings to provide informed guidance to customers.

Requirements

Join the dynamic team at Mercier Consultancy MD as a Hungarian Speaking Travel Support Advisor in the heart of Sofia, Bulgaria! We are looking for motivated individuals who are passionate about travel and enjoy providing outstanding customer service. In this role, you will assist Hungarian-speaking clients with their travel arrangements, ensuring they receive the best possible support throughout their journeys.

Key Responsibilities

• Assist Hungarian-speaking clients with their travel inquiries via phone, email, and chat, providing timely and accurate information.
• Manage the booking process, including modifications and cancellations, while ensuring a smooth experience for clients.
• Offer travel recommendations tailored to client preferences and assist in creating memorable travel experiences.
• Handle customer complaints and inquiries effectively, aiming for resolution and client satisfaction.
• Document and maintain client interactions and support requests in our internal system.
• Stay updated on the latest travel trends and company offerings to deliver expert advice.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a German Speaking Customer Support Agent for Booking.com, with the exciting chance to work in Greece! In this role, you will provide exceptional support to our German-speaking customers, helping them navigate their travel bookings and ensuring a smooth experience.

Key Responsibilities

• Deliver outstanding customer service to German-speaking clients via phone, email, and live chat regarding their bookings and inquiries.
• Assist customers with reservations, cancellations, modifications, and general inquiries related to their travel plans.
• Resolve customer complaints and issues promptly while maintaining high customer satisfaction levels.
• Document interactions and updates in the CRM system accurately for future reference.
• Collaborate with various departments to address complex issues and improve customer experiences.
• Stay informed about Booking.com services, promotions, and travel trends to provide knowledgeable assistance.

Requirements

About us

With a long history of operating and investing in the shipping industry, Danaos manages one of the largest independently owned fleet of modern, large-size containerships and bulk carriers. Our dedication to innovation, safety, efficiency and environmental responsibility has helped us forge our reputation as the leading provider of containership management services in the world.

Danaos has been widely recognized for its operational performance, technological innovation, high operational standards and commitment to sustainability. This recognition and technology to management, strong work ethic and sustainable development, the awards Danaos has received are the recognition of the innovations the company has developed in every aspect of its activity.

At Danaos we have made environmental sustainability a priority as we look to the future. We constantly employ the highest operating standards on board to ensure an ethical, safe and pollution free environment for everyone - our people, the community and the marine life all over the world.

As a Technical Department Secretary

You will be responsible for the comprehensive administrative and support services to ensure the smooth functioning and effectiveness of the Technical Director.

As part of your role, you will:

Mercier Consultancy MD is delighted to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, with the chance to work in the beautiful setting of Greece. In this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel bookings and inquiries while ensuring a seamless experience.

Responsibilities

• Assist Dutch-speaking customers through phone, email, and chat with inquiries related to travel bookings, accommodations, and other services offered by Booking.com.
• Provide detailed information about properties, pricing, and availability, while helping customers make informed decisions.
• Resolve issues and complaints with a focus on delivering excellent customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking inquiries and feedback.
• Work closely with team members to ensure a collaborative approach to customer service and problem resolution.
• Stay updated on industry trends and Booking.com promotions to offer relevant assistance to customers.

Requirements

Mercier Consultancy MD is thrilled to present an exceptional opportunity for Danish Speaking Customer Service Representatives for Booking.com, with the opportunity to work in the beautiful surroundings of Greece. This role is perfect for individuals who are enthusiastic about travel and hospitality, offering valuable support to customers as they navigate their booking experiences. As a representative, you will assist customers in Danish, addressing their inquiries and ensuring a seamless booking process.

Key Responsibilities

• Manage customer inquiries regarding bookings, cancellations, and modifications via phone, email, and chat in Danish.
• Provide accurate and timely information about available accommodations, rates, and Booking.com policies.
• Assist customers with troubleshooting issues related to their reservations and offer effective solutions.
• Resolve customer complaints and inquiries efficiently, maintaining high satisfaction levels throughout.
• Document all customer interactions in the CRM system for trackability and future reference.
• Collaborate with other departments to enhance customer service and streamline booking processes.
• Stay informed about new features, promotions, and updates on the Booking.com platform to offer the best assistance.

Requirements

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Product Manager will own the end-to-end digital product experience that enables customers to discover, purchase, and finance residential properties in a single, seamless journey. This role sits at the intersection of proptech and fintech, focusing on property transactions as the primary product, with mortgage and banking services embedded into the buying flow.

The role requires strong understanding of real estate processes, mortgage products, and digital marketplaces, with the ability to deliver compliant, scalable products in the Saudi market.

Key Responsibilities:

Product Vision & Strategy (PropTech-First)