Mercier Consultancy MD is thrilled to present an opportunity for Swedish Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are passionate about delivering exceptional customer service and have a keen interest in logistics operations. As a representative, you will assist clients in addressing their inquiries and navigating logistical challenges while communicating effectively in Swedish.

Key Responsibilities

• Handle customer inquiries regarding logistics services, shipment tracking, and supply chain operations via phone, email, and live chat in Swedish.
• Provide accurate information on shipping options, service timelines, and industry regulations.
• Assist customers with booking processes and resolving service-related issues.
• Document customer interactions and maintain detailed records in the CRM system.
• Collaborate with operational teams to ensure timely communication and resolution of inquiries.
• Stay updated on industry trends and best practices to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for Swedish Speaking Customer Service Representatives in the Construction industry. This position is ideal for individuals who possess a passion for customer service and an interest in construction solutions. As a member of our team, you will provide essential support to customers, ensuring their inquiries and concerns regarding construction services are addressed with professional excellence in Swedish.

Key Responsibilities

• Manage customer inquiries related to construction projects, services, and timelines via phone, email, and live chat in Swedish.
• Provide accurate information on project specifications, pricing, and contract details.
• Assist customers with scheduling, changes to projects, and any service-related requests.
• Resolve complaints and issues promptly, aiming for complete customer satisfaction.
• Keep detailed records of customer interactions and maintain accurate documentation in the CRM system.
• Collaborate with construction teams to ensure seamless communication and service delivery.
• Stay informed about industry standards and best practices to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to announce a fantastic opportunity for Finnish Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are eager to support customers in navigating their inquiries related to construction services and products. As a key member of our team, you will communicate with clients in Finnish, ensuring they receive the information and assistance they need.

Key Responsibilities

• Respond to customer inquiries regarding construction services, project updates, and product specifications via phone, email, and chat in Finnish.
• Provide detailed information and support for contract negotiations, project timelines, and materials.
• Assist in troubleshooting customer concerns and coordinating with relevant teams to resolve issues.
• Document all customer interactions accurately for tracking and reporting purposes.
• Collaborate with project managers and technical teams to ensure seamless communication with clients.
• Keep updated on industry best practices and product knowledge to better assist customers.

Requirements

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstandingsupport as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies 
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams 

What you need to succeed in this role:

Mercier Consultancy MD is offering an exciting opportunity for Spanish Speaking jobs in Greece, complete with a fully paid relocation package. This unique position is perfect for individuals who are passionate about customer service and want to experience living and working in a vibrant location while utilizing their Spanish language skills. You will have the chance to engage with clients, provide exceptional support, and immerse yourself in a new culture.

Key Responsibilities

• Engage with Spanish-speaking clients through various communication channels to assist them with inquiries and support needs.
• Deliver high-quality customer service, ensuring client satisfaction and addressing issues in a timely manner.
• Document interactions and maintain accurate records in the CRM system.
• Collaborate with team members to enhance service delivery and share best practices.
• Participate in training and development activities to stay updated on products and policies.
• Contribute to team goals and provide feedback to improve client experiences.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives in the Social Media industry. This role is ideal for passionate individuals who enjoy connecting with users and helping them enhance their online experiences. As a customer service representative, you will engage with clients in Portuguese, addressing inquiries and providing support related to social media platforms.

Key Responsibilities

• Respond to customer inquiries about social media functionalities, account management, and policy guidelines via phone, email, and chat in Portuguese.
• Assist users in troubleshooting account issues, providing guidance on features, and resolving complaints effectively.
• Educate customers on best practices for using social media platforms safely and effectively.
• Document all customer interactions ensuring that all records are accurate in the CRM system.
• Collaborate with technical teams to address complex issues and improve user satisfaction.
• Stay informed about the latest trends in social media and platform updates to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Logistics & Supply Chain industry. This role is perfect for individuals who are enthusiastic about logistics and are committed to providing exceptional customer support. As a representative, you will assist customers navigating their inquiries related to shipping, supply chain management, and operational processes while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding logistics services, shipment tracking, and supply chain solutions via phone, email, and chat in Portuguese.
• Provide accurate and timely information regarding shipping rates, delivery timelines, and customs processes.
• Assist customers in resolving issues and coordinating with relevant teams for solutions.
• Document all customer interactions meticulously in our CRM system.
• Collaborate with internal departments to ensure effective communication and service resolution.
• Stay informed about industry trends and best practices to enhance customer support.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Portuguese Speaking Customer Service Representatives in the Finance industry. This role is ideal for individuals who have a strong understanding of financial services and a passion for providing exceptional customer support. As a representative, you will assist clients in navigating financial products and services, all while communicating effectively in Portuguese.

Key Responsibilities

• Manage customer inquiries regarding financial products, account management, and general banking services via phone, email, and chat in Portuguese.
• Provide guidance on account openings, transaction processes, and financial service options.
• Assist customers with account issues, complaints, or discrepancies, resolving them in a timely and effective manner.
• Educate clients about financial services, policies, and best practices to enhance their experience.
• Accurately document customer interactions and maintain records in the CRM system.
• Collaborate with internal teams to ensure quality service delivery and improved customer experiences.
• Stay informed about industry trends, product offerings, and regulatory changes to provide accurate support.

Requirements

Mercier Consultancy MD is excited to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Social Media industry. If you have a passion for digital communication and helping others navigate social media platforms, this role is tailor-made for you. You will play a pivotal role in assisting users with their inquiries and issues while providing top-notch customer support in Polish.

Key Responsibilities

• Respond to customer inquiries about social media services, account management, and platform features via phone, email, and live chat in Polish.
• Assist users with troubleshooting issues related to account access, content posting, and privacy settings.
• Provide guidance on best practices for using social media effectively and safely.
• Resolve customer complaints efficiently, ensuring a satisfactory resolution and positive user experience.
• Document customer interactions accurately in the CRM system for tracking and follow-up.
• Collaborate with technical teams to escalate issues and improve service delivery.
• Stay informed about the latest trends in social media and platform updates to assist customers effectively.

Requirements