Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position in a short-term plan:

Customer Consultant (Engineer)

Who are we looking for?
We are looking for a Customer Consultant for a 12-month short-term plan with strong communication skills and a real interest for better and effective customer experience. You will be member of the Sales Division. Your role is located in our offices in Thessaloniki, Greece, and you will be next to our clients, project based, since you’re responsible to answer any inquiries they have about our systems and the projects technical specs. In specific, you conduct static studies regarding the appropriate profile selection during the project’s designing phase, while also dealing with specialized designs. You will be responsible for domestic and international projects, carrying-out project analysis including complete technical support and value engineering to enhance customer satisfaction and loyalty. Communication & customer support is your second skin, and you actively collaborate with the sales department. The stakeholders you’re coming in touch with could be architects, private individuals, fabricators, or the group’s subsidiaries.

Your impact

Our client is offering an opportunity to build an international career in the iGaming industry while living in one of Europe’s most established expat hubs — Malta.

Malta is a fast-growing centre for online gaming, attracting professionals from across the Netherlands, Belgium, Scandinavia, and other European markets. This role provides hands-on experience within sportsbook and online casino operations, offering valuable exposure to payments, compliance, fraud prevention, and customer operations.

You will become a product expert and act as a key contact point for customers, gaining insight into the operational backbone of a global iGaming business.

Key Responsibilities

• Handle customer queries via phone, live chat, and email
• Manage withdrawals and payment-related questions
• Process KYC documentation and conduct enhanced due diligence
• Perform security and transaction checks on customer accounts
• Collaborate closely with payments, fraud, and compliance teams
• Analyse customer trends and contribute to internal process improvements
• Take ownership of cases from start to resolution
• Contribute to KPIs and service level targets

Requirements

Our client, one of Malta’s leading iGaming companies, is looking for a Danish-speaking Customer Service Agent to join their international team.

This role offers the opportunity to build an international career while living in one of Europe’s most vibrant island destinations. You will support players via chat and email, ensuring every interaction is handled professionally and with a positive, solution-focused mindset.

You will receive structured training, including soft skills development, fraud awareness, and gaming product knowledge, equipping you to confidently manage a variety of situations.

Key Responsibilities

• Provide customer support via live chat and email
• Resolve player queries efficiently and professionally
• Deliver a high-quality customer experience in every interaction
• Apply fraud awareness and responsible gaming knowledge where relevant
• Follow internal procedures while maintaining a personal and empathetic approach
• Contribute positively to team targets and overall service standards

Requirements

Our client, one of the world’s leading online gambling brands, is looking for Danish-speaking Customer Service Advisors to join their dynamic team in Malta.

This role is ideal for someone who enjoys working in a fast-paced, international environment and is passionate about delivering outstanding customer experiences. You will be the main point of contact for customers worldwide, ensuring every interaction is handled professionally and efficiently.

Key Responsibilities

• Assist customers with betting, payments, and account-related queries
• Provide support via Live Chat, email, and phone
• Deliver a high-quality customer experience in every interaction
• Resolve issues efficiently while maintaining a positive and professional tone
• Work collaboratively within a team environment
• Adapt to a varied schedule aligned with the sporting calendar (including evenings, weekends, and public holidays)

This is a full-time position offering the opportunity to grow within a well-established and respected brand.

Requirements

We are hiring on behalf of our client, a Luxury hospitality group, a Media Coordinator based in Paphos, who will support the Group’s luxury hotel portfolio in the day-to-day execution of social media and digital content activities. This is an execution-focused role responsible for managing social channels, coordinating content production, supporting influencer collaborations, and monitoring performance metrics. 

Key Responsibilities

Social Media Management

• Manage official social media accounts (Instagram, Facebook, LinkedIn, TikTok where applicable).
• Develop and maintain content calendars for each property.
• Create engaging captions aligned with the luxury brand tone of voice.
• Handle community management (comments, direct messages, guest engagement).
• Monitor trends and recommend content optimizations to increase engagement and visibility.

Content Coordination

• Coordinate photoshoots and video productions with external partners.
• Collect and curate content from hotel teams (F&B, events, guest experiences, seasonal activations).
• Perform basic editing and formatting for social-first content (Canva / Adobe).
• Ensure all content aligns with brand guidelines and visual identity standards.

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who are we?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Virtual Assistant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Manage and grow social media accounts, including content creation and audience engagement
• Develop and publish marketing content aligned with brand strategy
• Conduct proactive outreach and pitch partnership opportunities to drive new business
• Build and maintain strong relationships with partners and clients
• Handle email correspondence, scheduling, and general administrative support

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via calls and emails
• Hands-on technical support activities (ticket handling/issue troubleshooting)
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with other teams

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding technical support via calls and emails
• Hands-on technical support activities (ticket handling/issue troubleshooting)
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Communicate with other teams

What you need to succeed in this role: