Danish Speaking Customer Service for Energy (Oil & Gas) industry
posted by: spj_bot
Mercier Consultancy MD is excited to offer an opportunity for Danish Speaking Customer Service Representatives in the Energy sector, specifically focusing on Oil & Gas. This role is ideal for individuals who are passionate about the energy industry and committed to providing exceptional customer service. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in a dynamic environment.
Key Responsibilities
- Manage customer inquiries related to energy products, services, and solutions via phone, email, and chat in Danish.
- Provide detailed information on service offerings, pricing, and regulations in the oil and gas sector.
- Assist customers with account management, billing questions, and service issues.
- Resolve complaints and inquiries in a timely and effective manner to ensure customer satisfaction.
- Document all customer interactions accurately in our CRM system for future reference.
- Collaborate with internal teams to enhance overall service delivery and customer experience.
- Stay updated on industry trends and company offerings to provide informed assistance to customers.
Requirements