Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Slovak Speaking Customer Service Agent in Bulgaria, complete with fully paid relocation. This role is perfect for individuals looking to enhance their career in a vibrant environment while providing exceptional customer service to Slovak-speaking clients.

Responsibilities

• Assist Slovak-speaking customers through various communication channels including phone, email, and chat.
• Address inquiries related to products and services, providing clear and accurate information.
• Resolve customer complaints swiftly and effectively, ensuring a high level of customer satisfaction.
• Maintain customer interaction records in the CRM system to facilitate follow-ups and improve service quality.
• Collaborate with team members to enhance the overall customer experience.
• Stay informed about company products, promotions, and industry trends to better assist customers.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Polish Speaking Customer Service Representatives in the Real Estate industry. This is an exciting role for individuals who are passionate about property and customer service. As a representative, you will assist clients with their inquiries related to real estate services, providing top-notch support in the Polish language.

Key Responsibilities

• Manage customer inquiries regarding real estate listings, property management, and buying/selling processes via phone, email, and chat in Polish.
• Provide detailed information on available properties, market trends, and real estate regulations.
• Assist customers with application processes, negotiate terms, and address any concerns.
• Resolve customer complaints efficiently while maintaining high levels of customer satisfaction.
• Document all interactions accurately within the CRM system for effective tracking and follow-up.
• Collaborate with real estate agents and other departments to improve service delivery.
• Stay informed about industry changes and company offerings to provide relevant advice to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Norwegian Speaking Customer Support Analyst in the FinTech sector, with fully paid relocation. This role is suited for individuals who are passionate about finance and technology and possess excellent communication skills in Norwegian. As a Customer Support Analyst, you will provide top-tier support to our clients, ensuring that they receive the assistance they need to navigate our financial technology solutions effectively.

Key Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients via phone, email, and live chat.
• Assist clients with inquiries related to our FinTech products and services, providing guidance and solutions.
• Analyze and troubleshoot issues affecting customer accounts, ensuring timely resolution.
• Document interactions and maintain accurate records of customer inquiries in the CRM system.
• Collaborate with technical teams to escalate complex issues and contribute to continuous improvement.
• Stay updated on industry trends and product updates to enhance customer support.

Requirements

Join Mercier Consultancy MD for exceptional French Speaking Customer Service opportunities in the vibrant country of Bulgaria, with a fully paid relocation package! This role allows you to elevate your career while experiencing the cultural richness and beauty of Bulgaria.

Why Join Us?

At Mercier Consultancy MD, we believe in creating a supportive and engaging work environment that helps you thrive personally and professionally. As a member of our team, you will have a direct impact on customer satisfaction and service excellence.

Key Responsibilities

• Provide friendly and efficient assistance to French-speaking customers via phone, email, and chat, ensuring clarity and professionalism in all communications.
• Assist customers in understanding our products and services, providing detailed information and guidance.
• Quickly address and resolve customer issues or complaints to maintain high levels of satisfaction.
• Accurately document customer interactions and perform follow-ups to ensure continued satisfaction.
• Collaborate with various departments to enhance customer service quality and efficiency.
• Stay informed about our product offerings and relevant market trends to provide effective support.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Aviation industry. This position is ideal for individuals who are passionate about travel and aviation and have a commitment to delivering excellent customer service. In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, reservations, and cancellations via phone, email, and chat in Estonian.
• Provide information on travel requirements, baggage policies, and service options.
• Assist customers with their bookings, modifications, and special requests in a timely manner.
• Address and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with various internal teams to provide customers with accurate and timely information.
• Stay informed about aviation trends and company services to assist customers effectively.

Requirements

Mercier Consultancy MD is looking for a dedicated Spanish Speaking Client Support Specialist to join our vibrant team in Athens. This role is perfect for individuals who are passionate about customer service and want to help Spanish-speaking clients navigate our services. You will be responsible for providing expert support and guidance, ensuring that clients have a smooth experience with our offerings.

Key Responsibilities

• Deliver exceptional client support to Spanish-speaking customers through various channels, including phone, email, and chat.
• Assist clients in understanding our products and services, providing tailored solutions to their inquiries.
• Resolve issues effectively and efficiently, ensuring high levels of client satisfaction.
• Document all interactions accurately in the CRM system and follow up as necessary.
• Collaborate with internal teams to resolve complex customer issues and improve service delivery.
• Stay updated on product features and company policies to provide the most accurate information.

Requirements

Mercier Consultancy MD is thrilled to open a position for Slovenian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about education and eager to support learners and educators in their journey. As a representative, you will assist customers in navigating our e-learning platforms and services, providing high-quality support in Slovenian.

Key Responsibilities

• Respond to customer inquiries regarding e-learning services, courses, and technical support via phone, email, and chat in Slovenian.
• Provide guidance on using the e-learning platform, enrolling in courses, and accessing learning materials.
• Assist with troubleshooting any issues users may encounter while utilizing the platform.
• Document interactions and customer feedback to improve services.
• Collaborate with content and technical teams to ensure a seamless user experience.
• Stay updated on educational resources and industry trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Dutch Speaking Customer Service Representatives at a leading Family DNA Testing Company. If you are passionate about helping others and have an interest in genetics and family ancestry, this role is an excellent fit for you. As a customer service representative, you will assist clients with their inquiries and concerns regarding DNA testing services, providing valuable support in Dutch.

Key Responsibilities

• Manage inbound customer inquiries about DNA testing services, procedures, and results via phone, email, and chat in Dutch.
• Provide clear and accurate information about DNA testing processes, including sample collection, testing timelines, and interpretation of results.
• Assist customers with order placements, account management, and any questions related to their DNA tests.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction at every interaction.
• Document customer interactions comprehensively in our CRM system to maintain accurate records.
• Collaborate effectively with lab and technical teams to provide customers with accurate updates and information.
• Stay informed about product offerings, industry developments, and company policies to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Italian Speaking Customer Service Representatives in the Renewable Energy industry. This role is perfect for those who are passionate about sustainability and want to be part of a team that is dedicated to promoting renewable energy solutions. As a customer service representative, you will assist customers in navigating their inquiries regarding our renewable energy products and services, providing expert guidance and support in Italian.

Key Responsibilities

• Respond to customer inquiries related to renewable energy solutions, services, and installations via phone, email, and live chat in Italian.
• Educate customers on the benefits and functionalities of renewable energy products.
• Assist clients with billing questions, service issues, and account management.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with technical and sales teams to resolve inquiries and enhance customer satisfaction.
• Stay informed about industry trends and regulatory changes to provide accurate information.

Requirements

Mercier Consultancy MD is delighted to present a fantastic opportunity for Italian Speaking Customer Service Representatives in the construction industry. This role is ideal for individuals who are enthusiastic about customer service and have a basic understanding of construction processes. As a representative, you will support clients, contractors, and partners by addressing inquiries and providing vital information while communicating in Italian.

Key Responsibilities

• Handle customer inquiries related to construction services, product offerings, and project information via phone, email, and chat in Italian.
• Assist clients in navigating the company’s services, providing details about processes, timelines, and materials.
• Resolve customer complaints and facilitate effective communication between clients and project teams.
• Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system.
• Collaborate with project managers and construction teams to provide timely updates to clients.
• Stay informed about construction trends and regulations to support customers effectively.

Requirements