Rejoignez Excelya, où l’audace, l’attention portée aux autres et l’énergie définissent notre identité et notre manière de travailler. Nous croyons en la création de solutions ambitieuses et en un environnement inclusif, où la collaboration et le développement individuel vont de pair.

Ce poste représente une opportunité stimulante de rejoindre une équipe dynamique et ambitieuse.

Vous jouerez un rôle clé au sein des activités de production biopharmaceutique en garantissant la bonne exécution des opérations de fabrication, le respect des exigences qualité, sécurité et réglementaires, tout en contribuant aux projets de qualification, de transfert d’activités et de démarrage d’atelier. Vous participerez également à l’amélioration continue des procédés et à l’optimisation de l’organisation de la production en étroite collaboration avec les équipes opérationnelles et les services supports.

Les missions principales

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Estonian Speaking Customer Service Representatives in the Aviation industry. This position is ideal for individuals who are passionate about travel and aviation and have a commitment to delivering excellent customer service. In this role, you will assist customers with their inquiries related to flights, bookings, and aviation services, providing support in Estonian.

Key Responsibilities

• Manage customer inquiries regarding flight schedules, reservations, and cancellations via phone, email, and chat in Estonian.
• Provide information on travel requirements, baggage policies, and service options.
• Assist customers with their bookings, modifications, and special requests in a timely manner.
• Address and resolve customer complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system.
• Collaborate with various internal teams to provide customers with accurate and timely information.
• Stay informed about aviation trends and company services to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to open a position for Slovenian Speaking Customer Service Representatives in the Education & E-Learning industry. This role is perfect for individuals who are passionate about education and eager to support learners and educators in their journey. As a representative, you will assist customers in navigating our e-learning platforms and services, providing high-quality support in Slovenian.

Key Responsibilities

• Respond to customer inquiries regarding e-learning services, courses, and technical support via phone, email, and chat in Slovenian.
• Provide guidance on using the e-learning platform, enrolling in courses, and accessing learning materials.
• Assist with troubleshooting any issues users may encounter while utilizing the platform.
• Document interactions and customer feedback to improve services.
• Collaborate with content and technical teams to ensure a seamless user experience.
• Stay updated on educational resources and industry trends to provide relevant information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives in the Automotive industry. This role is ideal for individuals who are passionate about vehicles and customer service excellence. As a key part of our team, you will assist customers with their inquiries related to automotive products and services, providing support in German while ensuring a top-notch experience.

Key Responsibilities

• Manage customer inquiries regarding automotive products, services, and availability through phone, email, and live chat in German.
• Provide detailed information on vehicle specifications, pricing, promotions, and warranty options.
• Assist customers with the purchase process, service appointments, and any necessary follow-ups.
• Resolve customer issues and complaints effectively, ensuring a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with sales and service teams to provide seamless support to customers.
• Stay updated on automotive industry trends and company offerings to enhance customer engagements.

Requirements