Dutch Speaking Customer Service for Telecommunications Company - Work In Greece
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives to work in Greece for a leading telecommunications company. This role is perfect for individuals who are passionate about technology, enjoy engaging with customers, and are looking for a unique experience abroad. In this position, you will assist clients in Dutch, addressing their telecommunications inquiries and providing top-notch support.
Key Responsibilities
- Handle customer inquiries about telecommunications products, services, and promotions through phone, email, and live chat in Dutch.
- Assist customers with account management, billing questions, and service configurations.
- Resolve customer complaints and technical issues efficiently, ensuring a positive experience.
- Document all interactions accurately in the CRM system for tracking and analysis.
- Collaborate with team members to stay updated on new products and ensure service excellence.
- Provide feedback to the management team to improve customer service processes and policies.
Requirements