DSI is a sales enablement company that has an immediate career opportunity for a sales rock star to join our expanding team. This Account Manager plays a key role in supporting DIRECTV’s sales efforts in Lodging, Institutions (L&I), and Enterprise verticals.

As the DIRECTV L&I Account Manager, you will engage in every aspect of the sales cycle including front-end lead nurturing through to closing the deals. You will work cross-functionally with our sales and project leadership. Additionally, you will collaborate with the most exciting product vendors in the entertainment space to cultivate solutions to meet their needs.

DSI’s unique go-to-market strategy, cutting-edge proprietary systems, and family-oriented culture make this an outstanding opportunity for the right candidate.

This is an in-office position that will report to our Urbandale, Iowa location.

About DSI

Mercier Consultancy MD is excited to announce an opportunity for Portuguese Speaking Customer Service Representatives in the Renewable Energy industry. This is a fantastic chance for individuals passionate about sustainability and customer service to contribute to a greener future. In this role, you will assist customers in understanding and accessing renewable energy solutions while providing exceptional support in Portuguese.

Key Responsibilities

• Handle customer inquiries related to renewable energy services and products via phone, email, and chat in Portuguese.
• Educate customers about renewable energy options, benefits, and installation processes.
• Assist in troubleshooting issues and coordinating with technical teams to resolve service inquiries.
• Document all customer interactions accurately in the CRM system.
• Work closely with sales and engineering teams to ensure customer needs are met effectively.
• Stay informed about industry developments to provide accurate and helpful information to customers.

Requirements

Mercier Consultancy MD is excited to present an opportunity for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is perfect for those who are passionate about technology and dedicated to providing exceptional support to customers. In this position, you will assist clients in navigating their telecommunications needs, ensuring they receive accurate information and assistance in Polish.

Key Responsibilities

• Manage customer inquiries regarding telecommunications services, including plans, devices, and billing, via phone, email, and chat in Polish.
• Provide technical support and troubleshoot service-related issues for customers.
• Educate customers on product features and guide them in making informed decisions.
• Resolve complaints and issues promptly while ensuring high levels of customer satisfaction.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with sales and technical teams to enhance customer experience and service delivery.
• Stay updated on the latest telecommunications technologies and offerings.

Requirements

Mercier Consultancy MD is excited to announce an open position for Polish Speaking Customer Service Representatives in the Real Estate industry. This role is perfect for individuals who are passionate about helping clients navigate their real estate needs. As a customer service representative, you will provide support to clients in Polish, assisting them with inquiries related to property listings, transactions, and market information.

Key Responsibilities

• Manage customer inquiries regarding real estate services, property listings, and market trends via phone, email, and chat in Polish.
• Provide clients with detailed information about properties and guide them through the buying or renting process.
• Assist in scheduling property viewings and coordinating with real estate agents.
• Resolve customer concerns and complaints in a professional manner, ensuring satisfaction.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with the sales team to ensure seamless communication and service delivery.
• Stay updated on real estate market developments and company offerings to better assist clients.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Polish Speaking Customer Service Representatives in the Construction industry. If you are passionate about customer service and have a penchant for the construction field, this role is perfect for you. As a representative, you will support clients in navigating their construction inquiries and ensure they receive comprehensive assistance in Polish.

Key Responsibilities

• Handle customer inquiries regarding construction products, services, and project support via phone, email, and chat in Polish.
• Provide detailed information on product specifications, project timelines, and compliance requirements.
• Assist in resolving customer issues and coordinating with project management teams as necessary.
• Document customer interactions and maintain accurate records in our customer relationship management (CRM) system.
• Collaborate with sales and technical teams to enhance client service delivery.
• Stay informed about industry trends and developments to better assist our customers.

Requirements

Mercier Consultancy MD is pleased to announce an opening for Danish Speaking Customer Service Representatives in the automotive industry. This role is an excellent opportunity for individuals who are enthusiastic about automobiles and customer service. As a representative, you will assist customers with their inquiries related to automotive products and services, ensuring they receive the best support in their native language.

Key Responsibilities

• Handle customer inquiries related to automotive services, vehicle features, and maintenance via phone, email, and chat in Danish.
• Provide accurate and detailed information about products, pricing, and service options.
• Assist customers in troubleshooting issues and coordinating service appointments.
• Document all customer interactions and maintain records in the CRM system.
• Work closely with sales and technical teams to resolve customer issues effectively.
• Stay current on automotive trends and product updates to provide informed assistance.

Requirements

Mercier Consultancy MD is delighted to announce a vacancy for Spanish Speaking Customer Service Representatives in the Hospitality & Tourism industry. This exciting position is ideal for individuals who are passionate about travel and hospitality, and who strive to provide guests with exceptional service. In this role, you will assist customers in Spanish, helping them navigate their inquiries and ensuring a memorable experience.

Key Responsibilities

• Manage customer inquiries related to travel bookings, accommodations, and tourism services through phone, email, and live chat in Spanish.
• Provide information on local attractions, amenities, and travel itineraries.
• Assist customers with booking modifications, cancellations, and special requests.
• Resolve customer concerns with urgency and attention to detail to ensure ultimate satisfaction.
• Accurately document customer interactions in the CRM system for future reference.
• Collaborate with sales and operational teams to enhance service delivery.
• Stay updated on industry trends and company offerings to provide the best recommendations to customers.

Requirements

Mercier Consultancy MD is delighted to present an exciting opportunity for Spanish Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and technology and are committed to providing high-quality customer support. As a customer service representative, you will assist clients and stakeholders with inquiries related to biotechnology products and services, all while communicating effectively in Spanish.

Key Responsibilities

• Manage customer inquiries regarding biotechnology products, services, and research via phone, email, and live chat in Spanish.
• Educate customers on product features, usage, and benefits of biotechnology solutions.
• Assist with order processing, service inquiries, and troubleshooting of customer issues.
• Resolve complaints and ensure a satisfactory customer experience through effective communication.
• Document all customer interactions accurately in the CRM system for future reference.
• Collaborate with research, sales, and technical teams to provide accurate and timely support.
• Stay informed about industry developments and company offerings to enhance customer interactions.

Requirements

Mercier Consultancy MD is excited to offer a fantastic opportunity for Italian Speaking Customer Service Representatives in the Renewable Energy industry. This role is perfect for those who are passionate about sustainability and want to be part of a team that is dedicated to promoting renewable energy solutions. As a customer service representative, you will assist customers in navigating their inquiries regarding our renewable energy products and services, providing expert guidance and support in Italian.

Key Responsibilities

• Respond to customer inquiries related to renewable energy solutions, services, and installations via phone, email, and live chat in Italian.
• Educate customers on the benefits and functionalities of renewable energy products.
• Assist clients with billing questions, service issues, and account management.
• Document customer interactions accurately and maintain records in the CRM system.
• Collaborate with technical and sales teams to resolve inquiries and enhance customer satisfaction.
• Stay informed about industry trends and regulatory changes to provide accurate information.

Requirements

Mercier Consultancy MD is pleased to announce an opportunity for Italian Speaking Customer Service Representatives within the Energy sector, specifically in the Oil & Gas industry. This role offers a chance to join a dynamic team committed to providing top-notch service to clients in a critical industry. You will be responsible for assisting customers with their inquiries related to energy products and services, ensuring that they receive accurate and timely support.

Key Responsibilities

• Manage customer inquiries regarding oil and gas products, pricing, and services via phone, email, and chat in Italian.
• Provide assistance with account management, service requests, and troubleshooting issues.
• Educate customers on product usage, safety regulations, and service features.
• Document customer interactions and maintain accurate records in the CRM system.
• Collaborate with technical and sales teams to facilitate solutions for customers.
• Stay updated on industry regulations and product offerings to provide informed assistance.

Requirements