Mercier Consultancy MD is excited to offer an exceptional opportunity for Czech Speaking Customer Service Representatives in the Construction industry. This role is ideal for individuals who are passionate about providing outstanding customer support and have an interest in construction solutions. As a customer service representative, you will assist clients with their inquiries and ensure a smooth experience in Czech.

Key Responsibilities

• Manage customer inquiries regarding construction services, project timelines, and product information via phone, email, and chat in Czech.
• Provide clients with accurate information on construction processes, materials, and service offerings.
• Assist customers with order processing, updates, and any changes required during the construction phase.
• Resolve customer complaints and issues promptly and effectively to maintain satisfaction.
• Document all customer interactions accurately in our CRM system to ensure seamless communication.
• Collaborate with project teams to provide real-time updates and information to customers.
• Stay updated on construction trends and regulatory requirements to assist customers more effectively.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for Czech Speaking Customer Service Representatives in the Biotechnology industry. This role is ideal for individuals who are passionate about science and biotechnology, and who excel at providing outstanding customer service. As a member of our team, you will assist clients with inquiries related to biotechnology products and services, ensuring they receive the support they need in Czech.

Key Responsibilities

• Manage customer inquiries related to biotechnology products, services, and solutions via phone, email, and chat in Czech.
• Provide support to customers regarding product information, usage, and troubleshooting.
• Assist with order processing and follow up on delivery status.
• Resolve customer complaints and issues efficiently and professionally to ensure a high level of satisfaction.
• Maintain accurate records of customer interactions in the CRM system for tracking and reporting purposes.
• Collaborate with internal teams to improve service delivery and responsiveness.
• Stay informed about industry developments and company offerings to provide accurate information to customers.

Requirements

Mercier Consultancy MD is excited to offer an outstanding opportunity for Czech Speaking Customer Service Representatives in the Aviation industry. This role is designed for individuals who are passionate about travel and customer service excellence. You will be responsible for assisting customers with their inquiries related to aviation services while communicating effectively in Czech.

Key Responsibilities

• Manage customer inquiries regarding flight bookings, cancellations, and travel information via phone, email, and chat in Czech.
• Provide accurate information about flight schedules, baggage policies, and additional services.
• Assist customers with the booking process, changes, and special requests.
• Resolve customer issues and complaints promptly and courteously, ensuring high levels of satisfaction.
• Document all interactions accurately in the CRM system for effective tracking and reporting.
• Collaborate with operational teams to ensure seamless customer experiences and timely updates.
• Stay informed about industry trends and company services to provide valuable assistance to customers.

Requirements

Mercier Consultancy MD is excited to announce a new opportunity for Czech Speaking Customer Service Representatives in the automotive industry. This role is ideal for individuals who are passionate about automobiles and dedicated to providing outstanding customer support. As a representative, you will engage with customers in Czech, assisting them with their inquiries related to automotive products and services.

Key Responsibilities

• Manage customer inquiries about automotive products, services, and specifications via phone, email, and chat in Czech.
• Provide detailed information on vehicle options, pricing, and financing solutions.
• Assist customers with scheduling maintenance appointments and service-related inquiries.
• Resolve customer concerns and complaints effectively, ensuring high levels of satisfaction.
• Accurately document all customer interactions in the CRM system for future reference.
• Collaborate with various internal departments to enhance service delivery and address customer needs promptly.
• Stay updated on the latest automotive trends and company offerings to offer relevant advice to customers.

Requirements

Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, desires to cover the following position:

IT Business Analyst

The role

Our IT Business Analyst is an integral part of a cross-functional, fast-evolving team that bridges the gap between technology and business needs. Your daily life involves engaging with users, developers, and external IT partners to gather, evaluate, and translate business requirements into precise, actionable plans. When a new IT project is initiated, you're the first to dive into understanding the needs behind it—identifying stakeholders, capturing the requirements and ensuring that every technical aspect aligns with the business goals. You guide the process from concept to delivery, making sure that what gets built is not only functional but truly fits the users' needs. You are responsible for designing the solution, supervising the implementation, perfoming testing activities, creating user manuals and providing training and support to the key users. Also, as a SAP practitioner, the role will participate in complex ERP implementation projects within the operations area, ensuring the delivery of high-quality results as part of the organization’s SAP rollout plan. This is a full-time on-site role as an IT Business Analyst at Alumil located in Thessaloniki.

Mercier Consultancy MD is thrilled to offer a unique opportunity for a Spanish Speaking Customer Service Agent to work remotely from Greece with paid relocation. This role is designed for individuals who are passionate about providing outstanding customer support and wish to join a vibrant team in a stunning location. You will be responsible for assisting our Spanish-speaking clients and ensuring they have an exceptional experience with our products and services.

Responsibilities

• Provide support to Spanish-speaking customers via phone, email, and chat, addressing inquiries and providing information about products/services.
• Resolve customer complaints, ensuring a high level of service and satisfaction.
• Document customer interactions accurately in the CRM system to facilitate quality assurance and follow-up.
• Collaborate with team members to improve processes and enhance customer experience.
• Stay updated on product knowledge and company policies to assist customers effectively.
• Participate in training and development sessions to continually improve your skills and knowledge.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for Polish Speaking Customer Service Representatives in the Transportation industry, specifically focusing on rail, shipping, and logistics. If you have a strong commitment to customer service and an interest in transportation solutions, this role is tailored for you. You will play a vital role in assisting customers with their transportation needs while providing exceptional service in Polish.

Key Responsibilities

• Handle customer inquiries related to transportation services, bookings, and schedules via phone, email, and live chat in Polish.
• Provide customers with information on shipping options, expected delivery times, and service regulations.
• Assist with the booking process, including changes and cancellations of services.
• Resolve issues or complaints promptly to ensure customer satisfaction.
• Document all customer interactions accurately in our CRM system for future reference.
• Collaborate with operational teams to provide real-time information and support to customers.
• Stay informed about transportation trends and service updates to better assist customers.

Requirements

Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are passionate about technology and dedicated to providing top-notch customer support. As a customer service representative, you will assist clients in Polish, addressing their telecommunications inquiries and ensuring an excellent customer experience.

Key Responsibilities

• Handle customer inquiries related to telecommunications services, including plans, devices, and technical support via phone, email, and chat in Polish.
• Assist customers with account management, billing questions, and service changes.
• Provide detailed information about product features, current promotions, and service availability.
• Effectively resolve customer complaints and technical issues to enhance satisfaction.
• Document customer interactions accurately and maintain detailed records in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and customer experience.
• Stay updated on new products, services, and telecommunications trends to provide accurate information to customers.

Requirements

Mercier Consultancy MD is thrilled to offer a unique opportunity for Polish Speaking Customer Service Representatives in the Renewable Energy industry. If you have a strong commitment to customer satisfaction and a passion for sustainable energy solutions, this role is tailor-made for you. As a customer service representative, you will assist customers in understanding renewable energy options while providing outstanding support in Polish.

Key Responsibilities

• Address customer inquiries related to renewable energy products, programs, and services via phone, email, and live chat in Polish.
• Educate customers on energy efficiency initiatives and the benefits of renewable energy solutions.
• Assist customers with account management, service inquiries, and troubleshooting issues.
• Document all customer interactions accurately in the CRM system while adhering to regulatory standards.
• Collaborate with technical experts to resolve customer concerns and enhance their experience.
• Stay informed about industry trends, company offerings, and customer preferences to provide relevant and accurate information.

Requirements

Mercier Consultancy MD is excited to provide an opportunity for Polish Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainable solutions and dedicated to providing excellent customer service. As a customer service representative, you will assist customers in navigating renewable energy options while communicating effectively in Polish.

Key Responsibilities

• Handle customer inquiries regarding renewable energy products, services, and programs via phone, email, and chat in Polish.
• Educate customers about energy efficiency, benefits of renewable energy, and available solutions.
• Assist customers with account management, service inquiries, and troubleshooting issues.
• Document all customer interactions accurately in the CRM system, ensuring compliance with regulations.
• Collaborate with technical teams to resolve customer issues and enhance the overall experience.
• Stay updated on industry developments and company offerings to provide relevant information to customers.

Requirements