Frontend Deployed Engineer

Location: Williamsburg, Brooklyn, NY (100% On-site)

Compensation: $170,000 - $230,000 (Base Salary) + Equity

We are a high-growth, venture-backed startup solving a core pain point for software companies: making APIs easy to use and well-documented. Our product is inspired by internal tooling seen at industry leaders, enabling businesses to offer "Stripe-level" SDKs (client libraries) and Docs for their REST APIs. We are seeking an ambitious Frontend Deployed Engineer to partner directly with our fast-growing tech customers, helping us scale the company from $1M to $10M ARR.

This is a high-impact role at the critical intersection of engineering and customer success, ideal for individuals with entrepreneurial goals. You'll be the primary technical face to our customers, driving both product solutions and our strategic roadmap.

In this role, you will:

Our client is looking to add a Partner Manager to their team of digital marketing experts. In thir fast-growing environment, external partnerships are an important channel for our client. As they further expand and grow their business in different markets throughout Europe, the role of these partnerships is more important than ever before. Therefore, we are looking for someone who thrives on relationship building and has a sharp eye for making contact with relevant parties. If you recognize yourself in this, this company might be looking for you!

• Manage and grow existing and new partnerships.
• Structure, negotiate, and manage partner contracts.
• Build and execute the partner strategy with best-in-class analytics.
• Ensure that they are connected everywhere and with everyone; there is no party in the market that is not on their radar.
• Serve as the first point of contact for all external relationships.
• Work closely with the head of marketing and other stakeholders to gather feedback and prioritize opportunities within and outside of your role.

Requirements

Please note that the position is based in Sofia, Bulgaria. Relocation package is included for candidates applying from outside of Bulgaria.

Join our client in Bulgaria as a Finnish-speaking Customer Service Agent for the world's biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service. Our client is seeking professionals with strong communication skills to help users maximize their product experience.

Key Responsibilities:

• Deliver professional support for our client's products and services, maintaining a stellar customer satisfaction rate 
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our client's customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our client's comprehensive knowledge base and established protocols 
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores 
• Collaborate with team members to share best practices and contribute to the knowledge base 
• Participate in ongoing training and stay updated on product knowledge and industry trends

Requirements

What You'll Need:

Mercier Consultancy MD is pleased to announce an exciting opportunity for a Dutch Speaking Technical Support Representative, with paid relocation to the beautiful city of Sofia, Bulgaria. This role is perfect for individuals who possess strong technical skills and a passion for solving problems while assisting Dutch-speaking customers with their technical inquiries. Join our dedicated team and help us provide exceptional support and solutions to our valued clients.

Key Responsibilities

• Provide first-class technical support to Dutch-speaking clients via phone, email, and chat.
• Diagnose and resolve technical issues related to products and services efficiently.
• Guide customers through problem-solving steps in a clear and understandable manner.
• Document technical issues and customer interactions accurately in our CRM system.
• Collaborate with product development and technical teams to escalate and resolve complex issues.
• Keep up-to-date with the latest product knowledge, software updates, and industry trends to enhance support quality.

Requirements

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Front Office Technical Advisor, with the exciting opportunity of paid relocation to Sofia. This role is ideal for individuals who are passionate about customer service and possess a knack for technical problem-solving. As a Front Office Technical Advisor, you will serve as the primary point of contact for our Dutch-speaking clients, helping them navigate various technical challenges and providing comprehensive support.

Key Responsibilities

• Deliver outstanding technical assistance to Dutch-speaking customers through various communication channels including phone, email, and chat.
• Identify and resolve technical issues promptly, ensuring customer satisfaction at every interaction.
• Effectively document customer interactions and resolutions within our CRM system, maintaining accurate records.
• Collaborate with team members and escalate complex issues to the appropriate departments.
• Stay updated on product knowledge and technical advancements to provide knowledgeable support.
• Build rapport and foster long-term relationships with clients through excellent service and follow-up.

Requirements

Mercier Consultancy MD is excited to offer a position for a Dutch Speaking Front Office Technical Advisor, with paid relocation to Sofia. This role is perfect for individuals who enjoy directly engaging with customers while providing expert technical support. As a Front Office Technical Advisor, you will be the first point of contact for clients, assisting them with their technical inquiries and ensuring they receive top-notch service.

Key Responsibilities

• Provide exceptional front office technical support to Dutch-speaking customers in person, via phone, and through digital channels.
• Diagnose and troubleshoot technical issues, working to resolve problems quickly and efficiently.
• Communicate clearly with clients, guiding them through solutions and ensuring their satisfaction.
• Document all interactions and troubleshooting steps taken in the CRM system for record keeping.
• Collaborate with technical teams to escalate unresolved issues and share customer feedback.
• Stay informed about product developments, updates, and best practices to enhance customer service.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Energy Advisor and take advantage of a fantastic opportunity to relocate to Sofia with paid relocation! In this role, you will be at the forefront of advising clients on efficient energy practices and sustainable solutions. You will utilize your expertise to guide Dutch-speaking customers in optimizing their energy consumption while contributing to a greener future.

Key Responsibilities

• Engage with clients to assess their energy needs and offer personalized energy solutions.
• Perform energy assessments to identify efficiency improvements and cost-saving opportunities.
• Educate clients on various energy products and services through informative presentations.
• Establish and nurture lasting relationships with clients to ensure satisfaction and retention.
• Stay informed about industry trends and regulatory changes that impact energy consumption.
• Work closely with cross-functional teams to implement energy efficiency programs.

Requirements

Join Mercier Consultancy MD as a Dutch Speaking Energy Advisor and embark on an exciting career with paid relocation to Sofia! This position is ideal for individuals passionate about sustainable energy solutions and customer service. As an Energy Advisor, you will play a crucial role in helping clients navigate their energy needs, providing expert advice and tailored solutions to enhance energy efficiency.

Key Responsibilities

• Assist clients in understanding their energy requirements and provide effective solutions to optimize energy consumption.
• Conduct thorough energy assessments and audits to identify areas for improvement.
• Develop and deliver clear presentations to clients about energy products and services.
• Maintain strong relationships with customers, ensuring ongoing support and satisfaction.
• Stay updated on the latest energy trends, regulations, and technologies to offer informed advice.
• Collaborate with internal teams to facilitate the implementation of energy solutions and services.

Requirements

Mercier Consultancy MD is thrilled to announce an exciting opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to Sofia, Bulgaria. This role is essential in maintaining our high standards of customer service and providing outstanding support to our Dutch-speaking clientele. Join our diverse and dynamic team, and make a significant impact on customer satisfaction!

Key Responsibilities

• Offer exceptional customer support to Dutch-speaking clients via phone, email, and chat.
• Respond to inquiries regarding products and services with accuracy and professionalism.
• Efficiently resolve customer issues and complaints to ensure maximum satisfaction.
• Document each customer interaction thoroughly for quality assurance.
• Collaborate with internal teams to provide effective solutions and enhance service delivery.
• Stay updated on our products, services, and industry trends to provide knowledgeable assistance.

Requirements

Mercier Consultancy MD is thrilled to announce an opportunity for a Dutch Speaking Customer Support Representative, complete with paid relocation to the vibrant city of Sofia, Bulgaria. In this role, you will be instrumental in providing exceptional support to our Dutch-speaking clients, addressing their inquiries, and ensuring a positive customer experience. If you're looking for a fresh start in a new location while helping customers, this is the perfect opportunity for you!

Key Responsibilities

• Provide outstanding customer support to Dutch-speaking clients through various communication channels, including phone, email, and chat.
• Respond promptly and accurately to customer inquiries regarding products, services, and company policies.
• Effectively resolve customer issues and complaints to enhance satisfaction and loyalty.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with different departments to address complex customer needs and offer effective solutions.
• Keep up to date with the company's products, services, and industry trends to ensure informed support.

Requirements