German Speaking Customer Service for Cybersecurity Company - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce an opening for German Speaking Customer Service Representatives for a leading Cybersecurity Company based in Athens. This role is perfect for individuals who are passionate about technology and committed to providing exceptional support to clients in the cybersecurity sector. As a representative, you will assist customers in navigating their inquiries and providing solutions in fluent German.
Key Responsibilities
- Manage customer inquiries related to cybersecurity products, services, and solutions via phone, email, and chat in German.
- Provide information on product features, technical specifications, and pricing options.
- Assist customers with product setup, troubleshooting, and technical issues.
- Resolve customer complaints and inquiries promptly and effectively to ensure satisfaction.
- Document all customer interactions meticulously in the CRM system for future reference.
- Collaborate with technical teams to facilitate efficient problem resolution and enhanced customer experience.
- Stay informed about the latest cybersecurity trends and product updates to provide relevant assistance to customers.
Requirements