We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

We are looking for a responsible and customer-oriented Customer Support Consultant to support our B2B clients. In this role, you will assist customers throughout their experience with the product, including onboarding, daily usage, and issue resolution. You will serve as a primary point of contact for inquiries, ensuring timely communication and effective problem-solving.

Excited? Let’s see what it takes 💛

What you will do:

• Provide high-quality customer support via chat, email, and phone;
• Provide accurate information, guidance, and solutions to customer requests;
• Collaborate closely with the development and product teams to escalate and resolve complex cases;
• Understand customers’ needs and deliver constructive feedback to the management team;
• Follow up with clients to ensure issues are fully resolved and a high level of satisfaction is maintained.

What you need to succeed in this role:

About the Job

At Excelya, we embody the values of Audacity, Care, and Energy as we strive to develop innovative solutions in a fast-paced, collaborative environment. We are seeking a skilled Medical Writer to join our dedicated team. This role offers the opportunity to create impactful documentation that plays a crucial role in the medical research and development process.

As a Medical Writer, you will be responsible for developing high-quality, scientifically accurate, and compliant documents to support clinical studies and regulatory submissions, ensuring that the information is clear, concise, and accessible to a wide range of stakeholders.

Main Responsibilities:

Mercier Consultancy MD is thrilled to announce an opening for a Solutions Consultant with Polish language skills to join our vibrant team in Sofia, Bulgaria! We offer a fully paid relocation package to help you embark on this exciting new journey. As a Solutions Consultant, you will have the opportunity to work closely with clients, understand their unique needs, and develop tailored solutions that enhance their business operations.

Key Responsibilities

• Engage with clients through meaningful consultations to identify their specific challenges and objectives.
• Design and propose customized solutions that address client needs and drive business success.
• Act as a trusted advisor by providing valuable insights and recommendations based on best practices.
• Collaborate with internal teams to ensure effective implementation and ongoing support of solutions.
• Deliver training sessions that empower clients to utilize our products effectively and efficiently.
• Stay informed about industry trends and new technologies to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is on the lookout for a Solutions Consultant proficient in Czech and English to join our dynamic team in Sofia, Bulgaria! We offer fully paid relocation for the right candidate, making it easier for you to embark on this exciting new chapter in your career. As a Solutions Consultant, you will work closely with our clients to understand their needs and provide tailored solutions that enhance their business operations. If you are driven by a passion for technology and helping others, this role could be perfect for you!

Key Responsibilities

• Engage with clients to conduct thorough consultations, identifying their unique challenges and business objectives.
• Develop and present customized solutions designed to address client needs effectively.
• Act as a trusted advisor, delivering insights and recommendations based on industry best practices.
• Collaborate with internal teams to ensure smooth solution implementation and offer ongoing support to clients.
• Facilitate training sessions to empower clients in utilizing our products and services effectively.
• Keep abreast of market trends and emerging technologies to provide informed guidance to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Slovenian Speaking Solutions Consultant to join our team in Sofia, Bulgaria! We provide fully paid relocation to help you embark on this amazing journey. In this role, you will connect with clients, understand their unique challenges, and deliver personalized solutions that empower their business success. If you are passionate about technology and dedicated to client service, we want to hear from you!

Key Responsibilities

• Engage with clients through consultations to assess their specific needs and business objectives.
• Design and propose customized solutions that effectively tackle client challenges and enhance their operations.
• Act as a trusted advisor, offering valuable insights and recommendations to improve client outcomes.
• Collaborate with internal teams to ensure seamless implementation and ongoing support of solutions.
• Conduct training sessions to help clients maximize their use of our products and services.
• Stay informed about industry trends and emerging technologies to provide timely, relevant advice to clients.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a Polish Speaking Player Support Specialist for Riot Games, located in vibrant Bulgaria. This role is tailored for individuals who are passionate about gaming and eager to provide exceptional support to players. You will be responsible for addressing inquiries from Polish-speaking players, ensuring they have a seamless and enjoyable gaming experience with Riot Games.

Key Responsibilities

• Deliver outstanding player support in Polish through various channels, predominantly email and chat.
• Assist players with questions regarding account management, game features, and technical issues.
• Efficiently resolve player problems to enhance overall satisfaction and encourage player loyalty.
• Document player interactions accurately to support service enhancements and continuous improvement.
• Collaborate with other departments to maintain a high standard of player experience and communicate valuable feedback.
• Stay informed about game updates, new features, and industry trends to provide knowledgeable assistance.

Requirements

Join Mercier Consultancy MD as a Greek Speaking Solutions Consultant in Sofia, Bulgaria! We are thrilled to offer fully paid relocation for the right candidate. In this role, you will engage with clients, understand their unique challenges, and develop tailored solutions that help drive their business success. If you are passionate about technology and have a knack for customer relations, this is the perfect opportunity for you!

Key Responsibilities

• Conduct in-depth consultations with clients to understand their specific needs and business objectives.
• Design and deliver customized solutions that effectively address client challenges and increase their operational efficiency.
• Act as a trusted advisor by providing insights and strategic recommendations based on industry standards and practices.
• Work collaboratively with internal teams to ensure successful implementation of solutions while providing ongoing support to clients.
• Facilitate training sessions and workshops to empower clients in utilizing our products to their full potential.
• Stay abreast of industry trends and emerging technologies to provide informed guidance during client interactions.

Requirements

Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Back Office Gaming Support Specialist in Sofia, Bulgaria. This role is ideal for individuals who enjoy providing high-quality support and are passionate about the gaming industry. You will be a key player in ensuring that our German-speaking customers receive exceptional service and assistance.

Key Responsibilities

• Provide back office support for gaming-related inquiries from German-speaking customers through multiple communication channels.
• Collaborate with various teams to resolve customer issues effectively and promptly.
• Accurately document customer interactions and maintain internal records to ensure consistency and quality.
• Proactively identify and recommend improvements in operational processes to enhance customer satisfaction.
• Stay knowledgeable about gaming products, industry trends, and regulations to provide informed support.
• Engage in continuous training to develop your expertise within the gaming support field.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for a French Speaking Solutions Consultant to join our vibrant team in Sofia, Bulgaria, with fully paid relocation! This role is perfect for individuals who are passionate about customer engagement and are looking to make a significant impact by providing tailored solutions to our clients' unique challenges. Join us and become a part of a collaborative environment focused on innovation and client success!

Key Responsibilities

• Conduct comprehensive consultations with clients to understand their specific needs and business goals.
• Develop and propose customized solutions that effectively address client challenges and enhance their operations.
• Act as a trusted advisor, offering insightful recommendations to improve client satisfaction and outcomes.
• Collaborate with internal teams to ensure the successful implementation of solutions and ongoing support.
• Deliver engaging training sessions and workshops to empower clients in maximizing the use of our products.
• Stay informed about industry trends and emerging technologies to provide relevant insights during client interactions.

Requirements