Mercier Consultancy MD is thrilled to offer exciting Danish speaking job opportunities in Greece! If you are fluent in Danish and looking for a fresh start abroad, this position is perfect for you. We provide a fully paid relocation package, making your move to Greece seamless and stress-free. Join our dynamic team and immerse yourself in a vibrant culture while working with a leading consultancy firm.

Key Responsibilities

• Engage with Danish-speaking clients, providing exceptional support through various communication channels.
• Assist customers with inquiries, ensuring all interactions are informative and positive.
• Document customer interactions accurately in our CRM system to ensure effective follow-up.
• Troubleshoot and resolve customer complaints efficiently, contributing to overall customer satisfaction.
• Work collaboratively with internal teams to streamline service delivery and improve processes.
• Stay updated on product knowledge and company policies to provide accurate information to clients.

Requirements

Mercier Consultancy MD is looking for a dedicated Polish Customer Care Advisor to join our team in a fully remote position based in Greece. In this role, you will serve as a vital point of contact for our Polish-speaking customers, ensuring they receive the support they need with professionalism and efficiency.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat in Polish.
• Assist customers with inquiries regarding products, services, and account management.
• Maintain accurate records of customer interactions, ensuring follow-up and resolution of issues.
• Effectively handle customer complaints, providing appropriate solutions or escalating as necessary.
• Work collaboratively with team members to ensure a seamless customer experience.
• Stay updated on product knowledge and company policies to serve customers effectively.

Requirements

Mercier Consultancy MD is pleased to offer an exciting position for a Norwegian Customer Support Consultant in our Athens office. In this role, you will be the primary point of contact for our Norwegian-speaking customers, helping them with inquiries and ensuring an exceptional service experience in the process.

Key Responsibilities

• Provide exceptional customer support to Norwegian-speaking clients through phone, email, and chat.
• Address inquiries related to products, services, and account issues or concerns.
• Resolve customer complaints with patience and professionalism.
• Document customer interactions accurately for quality assurance and process improvement.
• Collaborate with internal teams to tackle complex issues and improve customer experience.
• Stay informed about the latest product offerings and updates to best assist customers.

Requirements

Mercier Consultancy MD is excited to offer an opportunity for an Italian Customer Care Agent to join our e-commerce team. This position allows you to work remotely from anywhere in Greece, making it a perfect fit for those looking for flexibility in their career. As an Italian Customer Care Agent, you will provide top-notch support to our Italian-speaking customers, ensuring their online shopping journey is smooth and enjoyable.

Key Responsibilities

• Respond to customer inquiries in Italian via phone, email, and live chat, providing exceptional service.
• Assist customers with order placements, product questions, and service requests.
• Maintain accurate records of customer interactions in our CRM system.
• Resolve customer complaints efficiently and professionally to ensure satisfaction and loyalty.
• Collaborate with various departments to address customer needs and enhance service delivery.
• Stay updated on product knowledge, promotions, and changes to the e-commerce platform.

Requirements

Mercier Consultancy MD is thrilled to announce a vacancy for German Customer Service Representatives for a leading Electronics Company located in Athens. This is an excellent opportunity for individuals who are passionate about technology and customer service. As a customer service representative, you will provide support to clients in German, assisting them with inquiries about electronic products and services.

Key Responsibilities

• Provide exceptional customer service to clients by managing inquiries related to electronic products, technical specifications, and services via phone, email, and chat in German.
• Assist customers with order processing, product returns, troubleshooting, and account management.
• Offer detailed information on product features, warranty policies, and servicing options.
• Resolve customer complaints efficiently while ensuring customer satisfaction.
• Accurately document all customer interactions and complaints in the CRM system for future reference.
• Collaborate with internal teams to enhance service delivery and customer experience.
• Stay updated on product offerings and industry trends to provide relevant assistance to customers.

Requirements

Mercier Consultancy MD is looking for a dedicated Danish Customer Support Representative specializing in E-commerce to join our vibrant team in Athens. This role is ideal for enthusiastic individuals who are passionate about delivering exceptional customer service and have a strong command of the Danish language. You will play a crucial role in assisting our Danish-speaking customers, ensuring their e-commerce experience is smooth and satisfying.

Key Responsibilities

• Provide exemplary customer support to Danish-speaking customers via phone, email, and live chat.
• Assist customers with inquiries about orders, product details, and account management.
• Quickly address and resolve customer complaints to enhance satisfaction.
• Document customer interactions and feedback to assist in service improvements.
• Collaborate with internal teams to effectively handle complex customer issues.
• Stay informed about product updates, promotions, and company policies to ensure accurate information is provided to customers.

Requirements

Mercier Consultancy MD is seeking a motivated Czech Customer Support Representative specializing in E-commerce to join our energetic team in Athens. This position is ideal for individuals who are enthusiastic about delivering excellent customer service and have a strong command of the Czech language. You will play a vital role in addressing the needs and concerns of our Czech-speaking customers, ensuring a seamless online shopping experience.

Key Responsibilities

• Provide high-quality customer support to Czech-speaking clients through various communication channels including phone, email, and live chat.
• Assist customers with inquiries regarding product details, order statuses, and account management.
• Effectively resolve complaints and issues to maximize customer satisfaction.
• Maintain accurate records of customer interactions and feedback for improvement purposes.
• Work collaboratively with other departments to address complex customer queries and issues.
• Stay informed about product knowledge, promotions, and updates to deliver accurate information to customers.

Requirements

About the Role

We are looking for a dynamic, well-organized, and proactive professional to manage our front office operations, day-to-day administration, and executive support for the leadership team. This is a key role that helps ensure smooth workplace operations and a great visitor/employee experience.

Key Responsibilities

Front Office & Reception

• Manage front desk operations, greet visitors, and ensure a professional and welcoming environment.
• Handle incoming calls, emails, courier services, and visitor logs.
• Coordinate meeting room bookings and ensure readiness for internal/ external meetings.

Office Administration

• Oversee office supplies, stationery, pantry items, and vendor coordination.
• Support HR/Admin in onboarding activities (ID cards, desk setup, welcome kits).
• Manage facility-related tasks: housekeeping coordination, office maintenance, and basic IT coordination.
• Assist with event planning: town halls, celebrations, client visits, and internal team activities.

Executive Assistant (EA) Responsibilities

Mercier Consultancy MD is excited to announce a dynamic opening for a Spanish Customer Care Agent within the gaming industry, based in Athens. This role is perfect for those who are passionate about gaming and customer service. As a key member of our team, you will assist Spanish-speaking customers, ensuring they have a seamless and enjoyable gaming experience while addressing their inquiries and concerns.

Key Responsibilities

• Provide exceptional customer support in Spanish through various channels, including phone, email, and live chat.
• Assist customers with gameplay questions, account management, and technical issues.
• Engage with customers to inform them about promotions, new game releases, and gaming features.
• Document interactions and maintain accurate records in our CRM system for quality assurance.
• Effectively resolve customer complaints, ensuring a positive outcome for our clients.
• Collaborate with other departments to enhance customer service practices and initiatives.

Requirements

Mercier Consultancy MD is looking for a proactive Slovak Customer Support Representative specializing in E-commerce to join our dedicated team in Athens. If you are passionate about customer service and have a strong command of the Slovak language, this is an excellent opportunity to provide exceptional support to our Slovak-speaking customers and enhance their online shopping experience.

Key Responsibilities

• Provide exceptional customer support to Slovak-speaking customers through various channels such as phone, email, and live chat.
• Assist customers with inquiries regarding products, order status, and account management.
• Efficiently resolve customer complaints and seek to exceed their expectations.
• Maintain accurate records of customer interactions and provide valuable feedback to improve services.
• Collaborate with internal teams to manage and resolve complex customer issues.
• Keep updated on product knowledge, promotions, and changes in policies to furnish customers with accurate information.

Requirements