Czech Customer Support Representative | E-commerce - Athens
posted by: spj_bot
Mercier Consultancy MD is seeking a motivated Czech Customer Support Representative specializing in E-commerce to join our energetic team in Athens. This position is ideal for individuals who are enthusiastic about delivering excellent customer service and have a strong command of the Czech language. You will play a vital role in addressing the needs and concerns of our Czech-speaking customers, ensuring a seamless online shopping experience.
Key Responsibilities
- Provide high-quality customer support to Czech-speaking clients through various communication channels including phone, email, and live chat.
- Assist customers with inquiries regarding product details, order statuses, and account management.
- Effectively resolve complaints and issues to maximize customer satisfaction.
- Maintain accurate records of customer interactions and feedback for improvement purposes.
- Work collaboratively with other departments to address complex customer queries and issues.
- Stay informed about product knowledge, promotions, and updates to deliver accurate information to customers.
Requirements