Spanish Customer Care Agent | Gaming Industry - Athens
posted by: spj_bot
Mercier Consultancy MD is excited to announce a dynamic opening for a Spanish Customer Care Agent within the gaming industry, based in Athens. This role is perfect for those who are passionate about gaming and customer service. As a key member of our team, you will assist Spanish-speaking customers, ensuring they have a seamless and enjoyable gaming experience while addressing their inquiries and concerns.
Key Responsibilities
- Provide exceptional customer support in Spanish through various channels, including phone, email, and live chat.
- Assist customers with gameplay questions, account management, and technical issues.
- Engage with customers to inform them about promotions, new game releases, and gaming features.
- Document interactions and maintain accurate records in our CRM system for quality assurance.
- Effectively resolve customer complaints, ensuring a positive outcome for our clients.
- Collaborate with other departments to enhance customer service practices and initiatives.
Requirements