German Customer Service for Electronics Company - Athens
posted by: spj_bot
Mercier Consultancy MD is thrilled to announce a vacancy for German Customer Service Representatives for a leading Electronics Company located in Athens. This is an excellent opportunity for individuals who are passionate about technology and customer service. As a customer service representative, you will provide support to clients in German, assisting them with inquiries about electronic products and services.
Key Responsibilities
- Provide exceptional customer service to clients by managing inquiries related to electronic products, technical specifications, and services via phone, email, and chat in German.
- Assist customers with order processing, product returns, troubleshooting, and account management.
- Offer detailed information on product features, warranty policies, and servicing options.
- Resolve customer complaints efficiently while ensuring customer satisfaction.
- Accurately document all customer interactions and complaints in the CRM system for future reference.
- Collaborate with internal teams to enhance service delivery and customer experience.
- Stay updated on product offerings and industry trends to provide relevant assistance to customers.
Requirements