Location: London; New York

On-Site | Full-time

Compensation: $90K – $140K • Offers Equity • 15% Quaterly Bonus

Our client is a high-growth, venture-backed technology company that is transforming the insurance claims space. Operating as an AI-native Third-Party Administrator (TPA) within a $200B industry, our client pairs an expert in-house claims team with advanced proprietary software. This hybrid approach delivers faster resolutions, improved outcomes, and a significantly more humane experience for policyholders during vulnerable times.

Having secured over $15M in funding from top-tier global venture capital firms, our client already manages operations representing over $200M in insurance premiums across a diverse partner base of more than 50 organizations, including multiple publicly traded enterprises.

Ready to swap grey skies for Greek sunshine?

Our client in Greece is partnering with SquareTrade, a global leader in device protection and claims services — and they're looking for Dutch-speaking Customer Support Specialists who are ready for more than just another customer service job.

This is your chance to build an international career while living by the Mediterranean, enjoying an incredible work-life balance, and joining a multicultural team that supports one of the world's fastest-growing companies in the device protection industry.

About the Role

You'll support Dutch-speaking SquareTrade customers, helping them with insurance claims, product protection plans, and general account enquiries. You'll be the reassuring voice customers rely on, making the claims process as simple and stress-free as possible.

No insurance experience? No problem. You'll receive full training before you get started.

Your Daily Tasks Will Include:

We are OB Streem, a leading end-to-end logistics provider delivering intelligent and innovative solutions in Southeast Europe. Our rich heritage stems from decades of expertise with ORBIT (Orphee Beinoglou International Transports) and Makios Logistics drives our forward-thinking approach in providing excellence in service.

We believe every journey begins with a commitment, to our clients and our team. With a deep-rooted passion and a drive to redefine industry standards, we strive to create seamless logistics solutions that empower businesses and individuals alike. Our mission is to navigate the complexities and challenges of global logistics, ensuring flexibility, reliability, efficiency, and an unwavering focus on customer satisfaction.

As part of the OB Streem family, you will contribute to maintaining a legacy of excellence while being empowered to innovate, collaborate, and make a meaningful impact every day. If you share our vision of transforming logistics into an experience of trust and reliability, we invite you to embark on this exciting journey with us.

We are actively seeking an Insurance Assistant to join our offices in Elefsina.

As a Insurance Assistant, you will be responsible for providing day-to-day administrative and operational support to the Insurance Department.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Under general supervision monitors and initiates claim appeals on all insurance claims and pending receivables after final bill.  This position will be expected to maintain a comprehensive understanding of general coding and billing compliance, the adjudication process and contractual obligations specific to various payers. 

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.

Under general supervision monitors and initiates claim appeals on all insurance claims and pending receivables after final bill.  This position will be expected to maintain a comprehensive understanding of general coding and billing compliance, the adjudication process and contractual obligations specific to various payers. 

The following are intended to be examples of the accountabilities for which the person in this position is responsible.  This position is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

Mercier Consultancy MD is excited to present a fantastic opportunity for Estonian Speaking Customer Service Representatives in the Pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and eager to provide excellent support to patients and healthcare providers. You will have the chance to make a meaningful impact by assisting customers in navigating pharmaceutical services and products in their native language.

Key Responsibilities

• Provide exceptional customer service by addressing inquiries regarding pharmaceutical products, services, and prescriptions via phone, email, and chat in Estonian.
• Educate customers on medication usage, potential side effects, and safety guidelines.
• Assist with the resolution of issues related to orders, billing, and insurance claims.
• Document customer interactions accurately and maintain detailed records.
• Work closely with healthcare professionals to ensure accurate information dissemination.
• Stay current on pharmaceutical policies and product updates to provide comprehensive support.

Requirements

Mercier Consultancy MD is thrilled to present an opportunity for Polish Speaking Customer Service Representatives in the Healthcare industry. This role is ideal for individuals who are passionate about helping others and providing outstanding service in a vital sector. As a representative, you will assist patients and healthcare providers by addressing inquiries and delivering support in Polish.

Key Responsibilities

• Manage customer inquiries related to healthcare services, insurance, and patient support via phone, email, and live chat in Polish.
• Provide information on available healthcare services, appointment scheduling, and medical procedures.
• Assist patients in navigating healthcare options, insurance claims, and benefits.
• Handle and resolve any complaints or issues to ensure customer satisfaction.
• Document all customer interactions accurately in the CRM system for record-keeping and follow-up.
• Collaborate with healthcare professionals to provide accurate and timely information to customers.
• Stay informed about healthcare policies and services to assist customers effectively.

Requirements

Mercier Consultancy MD is excited to offer a rewarding position for Polish Speaking Customer Service Representatives within the pharmaceuticals industry. This role is perfect for individuals who are passionate about healthcare and committed to providing exceptional support to clients and healthcare providers. You will be responsible for addressing inquiries related to pharmaceutical products and services, ensuring accurate and timely information is communicated effectively in Polish.

Key Responsibilities

• Handle incoming customer inquiries regarding pharmaceutical products, prescription processes, and healthcare services via phone, email, and chat in Polish.
• Provide clear and accurate information to clients, ensuring they understand product usage, dosage, and safety guidelines.
• Assist customers in navigating insurance claims and reimbursement questions related to pharmaceuticals.
• Document all customer interactions accurately in the customer relationship management (CRM) system.
• Collaborate with healthcare professionals and internal teams to resolve issues and improve service delivery.
• Stay informed about industry regulations, product updates, and best practices to convey relevant information to clients.

Requirements

Mercier Consultancy MD is excited to present a fantastic opportunity for Hungarian Speaking Customer Service Representatives in the automotive industry. This role is perfect for those who are passionate about cars and providing excellent customer support. You will assist customers in navigating their automotive inquiries, ensuring they receive top-tier service and information in Hungarian.

Key Responsibilities

• Manage incoming customer inquiries regarding automotive services, products, warranties, and repair solutions via phone, email, and chat in Hungarian.
• Provide accurate information about vehicle specifications, services available, and customer policies.
• Assist customers with scheduling service appointments and managing insurance claims.
• Resolve customer concerns and complaints efficiently, demonstrating empathy and a commitment to client satisfaction.
• Document all customer interactions accurately in the CRM system for future reference.
• Work closely with the automotive service team to ensure timely and effective resolution of service-related issues.
• Stay updated on automotive industry trends and product knowledge to enhance customer interactions.

Requirements

Mercier Consultancy MD is seeking dedicated German Speaking Customer Service Representatives to join our team in the healthcare industry. This rewarding position offers the opportunity to provide essential support to patients and healthcare providers, ensuring that all inquiries are addressed with professionalism and care. If you are fluent in German and have a passion for helping others, we want to hear from you!

Key Responsibilities

• Respond to customer inquiries related to healthcare services, products, and procedures via phone, email, and chat in German.
• Provide accurate and comprehensive information to patients and healthcare professionals regarding services and protocols.
• Assist with appointment scheduling, billing inquiries, and insurance claims.
• Resolve issues and complaints efficiently, ensuring a high level of customer satisfaction.
• Maintain detailed and accurate records of customer interactions in the system.
• Collaborate with clinical and administrative teams to facilitate exceptional service delivery.
• Stay informed about changes in healthcare regulations and policies to provide up-to-date information.

Requirements