Mercier Consultancy MD is thrilled to present an exciting opportunity for a French Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning landscapes of Greece. In this pivotal role, you will be responsible for delivering exceptional customer service to French-speaking clients, helping them navigate their travel and booking requirements with ease.

Responsibilities

• Engage with customers in French through various channels, including phone, email, and live chat to address inquiries and provide assistance.
• Support clients through the booking process, including making, modifying, or canceling reservations.
• Troubleshoot any issues related to bookings and provide effective solutions to ensure customer satisfaction.
• Document all customer interactions within the CRM system to ensure accurate record-keeping and follow-up.
• Collaborate with relevant teams to address complex customer issues and ensure they are resolved in a timely manner.
• Stay informed about company policies, promotions, and travel offerings to provide accurate and helpful information to customers.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We are committed to fostering innovative partnerships that deliver value while transforming the clinical research landscape.

The Alliance Manager ensures that this transition happens smoothly, safely, and in line with regulatory obligations.

This role acts as a central project coordinator, working across PV, Regulatory, Legal, Supply Chain, and Business teams to secure the full transfer of safety responsibilities to the partner or acquiring company.

Main Responsibilities

1. Pharmacovigilance Transfer Coordination

• Coordinate end‑to‑end PV responsibility transfers when a product is sold or licensed to another company.
• Ensure safety data, regulatory obligations, and contractual PV commitments are clearly documented and handed over.
• Prepare and manage PV documentation required for buyers or partners.
• Support alignment between internal PV teams and external partners throughout the transition.

About the Job

Excelya invites you to join our dynamic team as a Demand & Supply Project Manager. In this pivotal role, you will be at the forefront of managing and optimizing our supply chain strategies, ensuring that our clinical projects run smoothly and efficiently.

Main Responsibilities

• Lead demand planning initiatives by collaborating with cross-functional teams to forecast and analyze supply needs.
• Develop and implement project management frameworks for demand and supply processes.
• Monitor project timelines and deliverables, ensuring alignment with organizational goals.
• Execute supply chain strategies to ensure the availability of clinical trial materials.
• Analyze performance data to identify trends and areas for improvement.
• Coordinate stakeholder communications to provide updates on project statuses and supply chain challenges.
• Facilitate problem-solving sessions to address potential barriers impacting supply chain efficiency.

Requirements

About You

The ideal candidate will possess strong project management skills and a solid understanding of demand and supply dynamics within clinical research. Qualifications include:

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

Working in close collaboration with the Therapeutic Area Medical Lead, the Data Generation Strategy Lead, the Medical Data Center Statistician, Pharmacovigilance teams, and partners, the MEPS will manage assigned studies across one or more therapeutic areas, including Oncology, Hematology, Neuroscience, Immunology, and Ophthalmology.

The role requires strict adherence to applicable regulations, internal procedures, and compliance standards, ensuring high-quality study execution and data integrity.

Main Responsibilities:

About the Job

At Excelya, we uphold the values of Audacity, Care, and Energy in everything we do. We are seeking a dedicated Quality Document Manager to join our Quality Assurance team.

As part of the R&D Quality Assurance team, you will support the Quality Management System (QMS) dedicated to Research and Translational Medicine activities within Preclinical Data Management.

You will contribute to maintaining and improving the quality documentation framework, ensuring compliance with internal policies and applicable regulations. This role offers strong exposure to cross-functional R&D teams in a structured and scientifically driven environment.

Main Responsibilities

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Clinical Operations. You will play a critical part in driving innovation and making an impact in the clinical research space while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities:

Why Join Us?

At Excelya, we are committed to excellence in healthcare, and we invite you to be part of our dedicated team where your expertise can make a significant impact.

As a young, ambitious health company with over 900 talented professionals, we strive to be Europe's leading mid-size CRO, delivering the best employee experience. Our integrated service model enables you to engage in diverse projects, working alongside industry experts to enhance scientific knowledge and improve the patient journey.

About the Job

The Data Quality Management role is essential in ensuring that our data meets the highest standards for quality and integrity throughout the research and pharmaceutical development process.

Main Activities:

Mercier Consultancy MD is excited to present an opportunity for a French Speaking Customer Service Agent to work in Bulgaria, with the added advantage of paid relocation. In this role, you will be serving as the first point of contact for our French-speaking customers, ensuring they have a seamless experience with our products and services.

Responsibilities

• Provide exceptional service to French-speaking customers via phone, email, and chat, addressing inquiries and resolving issues.
• Offer detailed product information and assist customers with their account management and transactions.
• Handle customer complaints and inquiries with professionalism, aiming for excellent customer satisfaction.
• Accurately document customer interactions in the CRM system for follow-up and quality assurance.
• Collaborate with different teams to ensure quick resolution of issues and continued service improvement.
• Stay updated on product knowledge, company policies, and market trends to provide informed support.

Requirements

About the Job

Join Excelya, where Audacity, Care, and Energy define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.

This role is an exciting opportunity to contribute to a dynamic, ambitious team in Data & AI. You will play a critical part in driving innovation and making an impact in the clinical research space while enjoying a stimulating professional environment that encourages personal and intellectual growth.

Main Responsibilities

Ready to build your career under the Mediterranean sun?

We are hiring French-speaking Customer Care & Technical Support Specialists to join an international project supporting Dyson, a globally recognized premium technology brand.

This is your opportunity to combine professional growth with an exceptional lifestyle in Greece. With relocation support included, you can enjoy a fresh start in a country known for its climate, culture, and quality of life.

About the Project

Dyson is an innovative multinational technology company that designs and manufactures premium household appliances, including vacuum cleaners, air purifiers, hair care technology, and more. With over 14,000 employees worldwide, Dyson is known for engineering excellence and high customer standards.

As a Customer Expert, you will support retail customers in the UK and Irish market via inbound calls. The role combines customer service, sales support, and technical assistance.

You will assist customers with:

• Product information and sales inquiries
• Aftersales support
• Delivery-related questions
• Basic troubleshooting and technical guidance

You will work with multiple browser-based tools and a virtual desktop environment. Full training is provided, and unresolved cases will be escalated when necessary.