French Speaking Customer Service for Telecom Company in Greece
Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives for a leading Telecom Company in Greece. This position is perfect for individuals who are passionate about telecommunications and dedicated to delivering exceptional customer service. You will assist clients with their telecom needs and inquiries, providing support in French.
Key Responsibilities
- Address customer inquiries related to telecommunications services, billing, and account management via phone, email, and live chat in French.
- Provide accurate information about available plans, promotions, and device functionalities.
- Assist customers in troubleshooting technical issues and resolving service-related concerns.
- Document customer interactions thoroughly in the CRM system for tracking and follow-up.
- Work collaboratively with technical and sales teams to improve service delivery.
- Stay updated on the latest telecom trends and company offerings to provide informed support to customers.
Requirements