Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes.

What you will do:

• Deliver outstanding customer support via emails, calls, and chats
• Build strong and lasting customer relationships
• Resolve customer issues quickly and efficiently, ensuring high-quality solutions
• Keep up with evolving tools and technology
• Escalate complex issues to the appropriate team for resolution
• Apply the latest and greatest customer happiness practices
• Maintain a deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

What you need to succeed in this role:

Join Mercier Consultancy MD for an exciting opportunity to work in Greece with a fully paid relocation package! We are looking for motivated individuals who speak Slovenian to become part of our team. This role invites you to experience the rich culture of Greece while applying your skills in a vibrant and supportive work environment.

Key Responsibilities

• Provide comprehensive support and assistance in Slovenian through various communication channels, including phone, email, and chat.
• Assist clients with inquiries related to services, products, and account management.
• Document and track customer interactions and resolutions in our CRM system for quality and compliance purposes.
• Address and resolve customer complaints and issues in a timely and professional manner.
• Collaborate with team members and departments to improve customer experience and streamline workflows.
• Stay informed about product offerings and company updates to provide customers with accurate information.

Requirements

Mercier Consultancy MD is thrilled to present a fantastic opportunity for Swedish Speaking Customer Service Representatives at a leading Tech Company, with an exciting chance to work in Greece. This role is perfect for individuals passionate about technology and customer interaction. As a representative, you will support clients in Swedish and provide them with outstanding service related to tech products and services.

Key Responsibilities

• Assist customers with inquiries regarding tech products and services via phone, email, and chat in Swedish.
• Provide detailed product information, troubleshoot issues, and guide customers through technical processes.
• Help customers with order placements, modifications, and track their shipments.
• Resolve customer complaints and ensure a high level of satisfaction throughout their experience.
• Document all customer interactions accurately in the CRM system for follow-up and analysis.
• Collaborate with technical teams to ensure swift resolutions to customer issues.
• Stay updated on the latest technology developments and product offerings to assist customers effectively.

Requirements

Mercier Consultancy MD is thrilled to offer an exciting opportunity for German Speaking Customer Service Representatives for an Online Gaming Platform based in Athens. This position is perfect for gaming enthusiasts who are passionate about delivering outstanding customer experiences. As a member of our dynamic team, you will assist players with inquiries related to gaming accounts, promotions, and technical support, all while communicating effectively in German.

Key Responsibilities

• Manage customer inquiries regarding account issues, game rules, and promotional offers via phone, email, and chat in German.
• Provide assistance with technical issues and guide customers through problem resolution steps.
• Foster a positive gaming experience by delivering top-tier customer service, addressing player concerns with empathy and efficiency.
• Document customer interactions accurately in our CRM system for quality control and follow-up.
• Collaborate with the technical team to ensure prompt resolution of any system issues impacting players.
• Stay updated on gaming trends and company promotions to provide relevant information to customers.
• Actively participate in team meetings and training sessions to continuously enhance customer service skills.

Requirements

Mercier Consultancy MD is excited to announce an opening for a Dutch Customer Care Agent in our e-commerce sector, offering a completely remote work environment from anywhere in Greece. This role is ideal for passionate individuals who are fluent in Dutch and dedicated to providing exceptional customer service. As a Dutch Customer Care Agent, you will play a vital role in assisting our Dutch-speaking customers, ensuring they have a delightful shopping experience with our products.

Key Responsibilities

• Deliver outstanding customer support in Dutch through various communication channels, including phone, email, and live chat.
• Assist customers with inquiries related to orders, products, and services, and resolve any issues effectively.
• Maintain accurate records of customer interactions in our CRM system for quality assurance.
• Handle customer complaints with professionalism, providing solutions that ensure satisfaction.
• Collaborate with team members and other departments to improve customer service processes.
• Stay updated on product knowledge, promotions, and changes within the e-commerce platform.

Requirements

Mercier Consultancy MD is excited to announce a dynamic opening for a Spanish Customer Care Agent within the gaming industry, based in Athens. This role is perfect for those who are passionate about gaming and customer service. As a key member of our team, you will assist Spanish-speaking customers, ensuring they have a seamless and enjoyable gaming experience while addressing their inquiries and concerns.

Key Responsibilities

• Provide exceptional customer support in Spanish through various channels, including phone, email, and live chat.
• Assist customers with gameplay questions, account management, and technical issues.
• Engage with customers to inform them about promotions, new game releases, and gaming features.
• Document interactions and maintain accurate records in our CRM system for quality assurance.
• Effectively resolve customer complaints, ensuring a positive outcome for our clients.
• Collaborate with other departments to enhance customer service practices and initiatives.

Requirements