Join Mercier Consultancy MD as a Swedish Speaking Customer Experience Agent and take advantage of the opportunity to work remotely from Greece! We are looking for energetic individuals who are passionate about customer service and eager to provide excellent support to our Swedish-speaking clients. In this role, you will play a crucial role in enhancing customer satisfaction and fostering loyalty.

Key Responsibilities

• Deliver exceptional customer support in Swedish across various channels, such as phone, email, and chat.
• Efficiently manage customer inquiries, ensuring timely resolution of issues and concerns.
• Maintain accurate and organized records of customer interactions in our CRM system.
• Gather and analyze customer feedback to identify opportunities for improving service quality.
• Collaborate with team members to share insights and best practices aimed at enhancing the overall customer experience.
• Stay current with product information, services, and industry trends to effectively assist customers.

Requirements

Mercier Consultancy MD is seeking a Dutch Speaking Customer Experience Agent to join our dynamic team in Sofia! We are looking for enthusiastic individuals who are committed to providing exceptional customer service and support to our Dutch-speaking clients. In this role, you will be the first point of contact for customers, helping to resolve their inquiries and ensuring a positive experience with our services.

Key Responsibilities

• Assist customers in Dutch via phone, email, and chat, delivering high-quality support and solutions.
• Efficiently manage and resolve customer inquiries, maintaining a strong focus on customer satisfaction.
• Accurately document customer interactions and maintain detailed records in our CRM system.
• Collect and analyze customer feedback to identify trends and opportunities for service improvements.
• Collaborate with team members to share insights and enhance overall customer experience.
• Stay informed about our products, services, and industry best practices to provide informed assistance to customers.

Requirements

Mercier Consultancy MD invites you to join our Dutch Customer Support Team in Bulgaria, with paid relocation included! This opportunity is perfect for those eager to immerse themselves in a new culture while providing outstanding service to our Dutch-speaking clients. As a vital member of our team, you will ensure that every customer interaction is positive and efficient.

Key Responsibilities

• Provide exceptional customer service to Dutch-speaking clients through various channels such as phone, email, and live chat.
• Address customer inquiries regarding products, services, and account issues promptly and professionally.
• Manage and resolve customer complaints while maintaining a high level of customer satisfaction.
• Document all customer interactions accurately in our CRM system and suggest improvements where needed.
• Work collaboratively with cross-functional teams to solve complex issues and enhance the overall customer experience.
• Stay updated on product knowledge, policies, and industry trends to provide informed support.

Requirements

Founding Full-Stack Engineer - AI Production Systems

Location: San Francisco, CA (On-site)

Employment Type: Full-time

Compensation: $200K - $275K

We are building the first telemetry and production system designed for large language models (LLMs), giving them complete visibility into and control over running software, beginning with automatic error fixes.

We are seeking a Founding Full-Stack Product Engineer who is comfortable wearing all hats in a fast-paced environment. This role is highly dynamic, bridging classical full-stack engineering with cutting-edge Generative AI product features.

Key Responsibilities:

Mercier Consultancy MD is on the lookout for a dedicated Danish Speaking Fitbit Products Support Specialist to join our team in Sofia, Bulgaria. This role is perfect for individuals who are enthusiastic about technology and fitness, and are eager to support Danish-speaking customers in utilizing their Fitbit products effectively. Your support will guide customers to achieve their health and wellness goals through our innovative technology.

Key Responsibilities

• Provide outstanding customer support to Danish-speaking users via phone, email, and chat regarding Fitbit products.
• Assist customers with device setup, troubleshooting issues, and inquiries about product functions.
• Offer insightful advice on health tracking features and app integration to optimize user experience.
• Document every customer interaction and resolution in our CRM system meticulously.
• Collaborate with technical teams to address and resolve complex issues requiring escalation.
• Stay current on product updates, features, and health tracking trends to enhance customer assistance.

Requirements

Mercier Consultancy MD is delighted to offer an exciting opportunity for a Dutch/Flemish Speaking Agent for Eneco, allowing you to work remotely from the picturesque country of Greece. In this position, you will be responsible for providing exceptional customer support to Dutch/Flemish-speaking clients, helping them navigate Eneco's energy products and services.

Responsibilities

• Engage with customers through phone, email, and chat in Dutch/Flemish, providing them with accurate information and support for their energy needs.
• Assist customers with account inquiries, billing issues, and service-related questions in a timely and friendly manner.
• Troubleshoot problems concerning products and services, ensuring all solutions are effectively communicated to the customers.
• Document each customer interaction in the CRM system to maintain high standards of service quality.
• Work collaboratively with other teams to resolve escalated issues and enhance the overall customer experience.
• Stay informed about Eneco's product offerings and energy-related news to better assist customers.

Requirements

Join Mercier Consultancy MD as a Hungarian Speaking Game Support Advisor and embark on an exciting journey in Sofia, with relocation expenses fully covered! We are looking for enthusiastic individuals who are passionate about gaming and committed to providing exemplary support to our Hungarian-speaking players. In this role, you will help enrich the gaming experience through personalized customer interaction and problem-solving.

Key Responsibilities

• Respond to Hungarian-speaking players' inquiries via email, ensuring timely and effective assistance.
• Assist with troubleshooting, game account issues, and provide guidance on gameplay questions.
• Strive to deliver a high level of service that leads to improved player satisfaction and loyalty.
• Maintain detailed records of player interactions and feedback to identify trends and areas for improvement.
• Work closely with other departments to escalate issues or relay valuable player insights.
• Stay informed on product updates and gaming news to provide accurate support.

Requirements

DSI is a sales enablement company with an immediate career opportunity for an ambitious individual to fill one of our key roles as a Commercial Channel Manager in the Eastern Region. This remote sales position will require approximately 20 – 50% travel within the assigned region.

As the Eastern Region Commercial Channel Manager (CCM), you will be responsible for driving DIRECTV subscribers by working with vendor partners in the Eastern Region. You will drive sales by building relationships with existing and new customers using strong communication and problem-solving skills.

DSI combines a unique go-to-market strategy, cutting-edge proprietary systems, and a family-oriented culture—making this an outstanding opportunity for the right candidate.

• Travel is required 20% - 50% of the time within the Eastern Region
• To qualify for this great opportunity, you will need to live in the Eastern Region, preferably in Georgia, Florida, Alabama, Tennessee, or New York

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

DSI is a sales enablement company with an immediate career opportunity for an ambitious individual to fill one of our key roles as a Commercial Channel Manager in the Eastern Region. This remote sales position will require approximately 20 – 50% travel within the assigned region.

As the Eastern Region Commercial Channel Manager (CCM), you will be responsible for driving DIRECTV subscribers by working with vendor partners in the Eastern Region. You will drive sales by building relationships with existing and new customers using strong communication and problem-solving skills.

DSI combines a unique go-to-market strategy, cutting-edge proprietary systems, and a family-oriented culture—making this an outstanding opportunity for the right candidate.

• Travel is required 20% - 50% of the time within the Eastern Region
• To qualify for this great opportunity, you will need to live in the Eastern Region, preferably in Georgia, Florida, Alabama, Tennessee, or New York

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.

DSI is a sales enablement company with an immediate career opportunity for an ambitious individual to fill one of our key roles as a Commercial Channel Manager in the Eastern Region. This remote sales position will require approximately 20 – 50% travel within the assigned region.

As the Eastern Region Commercial Channel Manager (CCM), you will be responsible for driving DIRECTV subscribers by working with vendor partners in the Eastern Region. You will drive sales by building relationships with existing and new customers using strong communication and problem-solving skills.

DSI combines a unique go-to-market strategy, cutting-edge proprietary systems, and a family-oriented culture—making this an outstanding opportunity for the right candidate.

• Travel is required 20% - 50% of the time within the Eastern Region
• To qualify for this great opportunity, you will need to live in the Eastern Region, preferably in Georgia, Florida, Alabama, Tennessee, or New York

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.